Crowne Plaza Dubai - Festival City

The hotel is very well laid out and in close proximity to Festival City Mall. The reason for our trip was to attend the Race to Dubai Golf Tournament and it was a big plus to receive a complimentary golf lesson at Al Badia and to be able to have endless balls for a 2-hour practice session on the range and pitch/putting facilities. Joe at Concierge deserves a mention for high service quality and he also remembered me from a previous stay.

Everything was absolutely positive, except if I had known we would wait so long for the limo service to Al Badia Golf Course I would have used my own car.

The view back to the city from the room was fantastic. The room was well laid out and the bed was very comfortable. The Concierge staff (especially Joe) was extremely helpful.

Considering that the restaurant was not overly busy, the process for getting food from the egg station at breakfast seemed rather odd, as opposed to waiting whilst the eggs/omelettes were cooked. On the night of our stay, the waiter service in the Belgium Pub was not up the standard experienced on previous stays.

The hotel is very comfortable and clean, attached to a shopping mall, very close to the airport and most of interests, nice valet parking facility

The staffs are not so friendly when you check in; the hotel not offered a free breakfast with regular price. The time of check in and out policy are so terrible.

Really good location, brilliant staff, and good facilities.

Damp smell in the corridor of the 9th floor near the lifts.