Grand Excelsior Hotel Al Barsha

The room The dried fruit ball and drink on arrival to check in desk The front desk staff were friendly, professional and spoke good English

Night club noisy Next door baby crying and father singing Telephone needed technician to visit the room and then go back down stairs to make possible to call inside Dubai Reported maintenance issues three times and was promised a call back by duty manager, no call nor message: 1- shows glass door coming off its rails can fall and break 2- Mirror light in bathroom not working 3- shows is moldy on the inside. Internet dies at times. they reset it once ok for a while then slow again No plastic bags for laundry Room access card slot which is the first thing you'd see in the room, was either dirty or had marks that looked like dirt. Small flies/insects coming out of the drain opening in the middle of the bathroom. I extended by phone one additional day and on arrival by one day, the room access card was not updated and had to come down the second day to sort the card out, wasted trip after a working day.