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I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.
Helpful Staff; No TV and terrible Wi-FI
Location was convenient and staff were really nice.
Free Wi-Fi was really non-existent; at least in our room. Also, TV had only three channels, which we were not informed of on check-in. However the staff was apologetic and offered complimentary full breakfast for the inconvenience.
Location is the best
Being right above a tube stop and short walk to Hyde park, shops; staff incredibly helpful; room very clean, large, comfortable
Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.
Just like most of the rest of the world, there's too much fast moving traffic everywhere.
Staff very good. Felt like a top hotel.
Location to nearest tube station. breakfast menu with views over hyde park. locality to my destination at the park Would defo return again.
The tv was difficult to use remote. Maybe a simpler version. Room was supposed to be a superior one. I saw no evidence of this. not enough toiletries. Beatutifully decorated in public areas, and toilets by meeting rooms were well furnished with soap & cream etc
Excellent location--right near Paddington and the Central Line tube. Staff extremely friendly and helpful. Hotel restaurant was surprisingly good.
Outdated facilities, comfort of bed and room so-so (room smelled like cigarette smoke even though it was a non-smoking floor).
Great central location but away from main shopping streets. Amazing views from upper floors. On -site parking.
We had a lovely night's sleep on a very comfortable bed.
Compared to the bedroom, the bathroom was under par. The bath water took ages to drain! On the plus side, the hotel sent up an engineer within minutes to fix the sink plug which we pushed in too deep.
Good location. For breakfast, go across the road from the main entrance, to a small cafe on your left (opposite Spice of India) - great breads, cheeses, croissants. Spice of India is a nice place for dinner, too, and if you walk a bit further on, you get to a great pub - Victoria - that has some of the best food, too.
Noise levels; size of rooms; poor heating/water pressure.
It was a business trip, and I know London well so not very relevent to me, though I like the proximity to the Park of this hotel and also to Paddington Station.
Pleasant, friendly staff -reception. First impressions on entering revolving doors was good
The noise from the doors slamming shut at 4am - slow closing facility on each room would stop this.
Efficient service and courteous staff
As standard rooms do not have bidet, I requested for Executive room, the charge is 70.00 Pound additional with no added value except a slightly larger room which is not justified. They should include breakfast at least.
General atmosphere and impression of quality.
Bathroom decor outdated.
Access to city
External appreance, cost for use of their car park.
în baza a 1.268 review-uri
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