Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Crew was very attentive, and boarding and off-boarding was relatively easy"
Contra: "The seats were cramped, and hard to get out of when the person in front had their seat tilted back, it felt practically in your lap when you were seated."
Contra: "Great customer service"
Contra: "Boarding was late and line was very lonf"
Pro: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Contra: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Pro: "The food"
Contra: "If there was Headphones on flights"
Pro: "Crew was very courteous and helpful"
Contra: "More leg room"
Pro: "Leg room always an issue. Crew really great."
Contra: "Gluten free option"
Pro: "Very short flight so pretty standard."
Contra: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Contra: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pro: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Contra: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Pro: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Contra: "Short flight with no entertainment, no means to charge devices."
Contra: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pro: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Contra: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Pro: "The crew and flight"
Contra: "No airconditioning while waiting on the shuttle bus to the plane"
Contra: "That it wasn’t a flight to Denver"
Pro: "The view out the window."
Contra: "Delayed, no leg room. No refeshments."
Contra: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Pro: "Good food"
Contra: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Pro: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Contra: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Pro: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Contra: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Pro: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Contra: "French unions"
Contra: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Pro: "We were about on time"
Contra: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Contra: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Pro: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Fast journey despite a short delay it arrived on time."
Contra: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Contra: "Headphones are real cheap and hurt the ears...plus it has two pin socket where you can't use your regular headphones...please change this!"
Pro: "GREAT SERVICE, GREAT PEOPLE!"
Pro: "On time and friendly service"
Contra: "Poor selection of films, cramped seats and mediocre dinner"
Pro: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Contra: "I would have loved a video"
Pro: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Contra: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Pro: "Painless flight"
Contra: "No bottles of water for economy flyers"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Contra: "You charge the ticket and my reservation wasn't there!!"
Contra: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Contra: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pro: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Pro: "Attendants were cordial"
Contra: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Contra: "Even one member of the crew was not very nice with my young daughters."
Pro: "Decent food, for airline food. I didn't starve for the 8 hours, and the included beer/wine/spirits helps a lot. Entertainment system was enough to help pass the time. This flight had USB chargers...had I known, I would have loaded up my mobile with watchable entertainment."
Contra: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
Pro: "I loved the timing of my connecting flights. Just enough layover time."
Contra: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Pro: "Crew was great. Very helpful because I needed assistance due to back injury."
Contra: "Food was not very good."
Contra: "Same comments as above."
Pro: "On time, efficient, good service, professional"
Pro: "Night flight. Food is fine."
Pro: "it was clean and usually service is good on Swiss Air"
Contra: "it was freezing on the flight and the food was mediocre"
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Pro: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Contra: "Move the drapes a few more inches back."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Excellent crew, good food & movie selection."
Contra: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Contra: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Contra: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pro: "The crew"
Contra: "Seat comfort"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Everything was good except for the entertainment consul for one of our seats."
Contra: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pro: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Pro: "We got to Amsterdam on time"
Contra: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contra: "wasn't able to take the flight since I missed it"
Contra: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "Restrooms clean, decent food and drink, nice cabin crew."
Contra: "No complaints"
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Contra: "No complaints about anything."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Very friendly crew going out of way to assist in making trip comfortable"
Contra: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Flight crew was fine. Food was good."
Contra: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Pro: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Pro: "In flight food was enjoyable"
Pro: "Flight was on time and quick and comfortable"
Contra: "Long stop over at Schiphol. Too Long!!!!"
Contra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Contra: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Pro: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Contra: "lack of meal options"
Pro: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Contra: "See above"
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "Friendliest economy class service I've ever encountered."
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed the plane didn't have wifi / USB"
Contra: "I missed my flight because of MU"
Pro: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Contra: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Pro: "New plane, comfortable seats, cheerful and polite staff"
Contra: "There were no overhead screens with the video clips about Greece and its food..."
Pro: "Food and drinks!"
Contra: "Nothing, it was great"
Contra: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Pro: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Contra: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Contra: "Flight from Romania was delayed and when we got to Athens we had to go threw customs and security and we lost the connecting flight to crete. We were put on a different flight which that was delayed as well. When we finally arrived in crete all of our luggage’s have been lost."
Pro: "Ground crew and cabin crew were very helpful and efficient"
Contra: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Pro: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Contra: "Getting reimbursed!"
Contra: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Contra: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Pro: "Was on time and staff is always great"
Contra: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Contra: "Fully booked flight. Very noisy"
Pro: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Contra: "Nothing, the experience was great."
Pro: "The space for the legs"
Contra: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Pro: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Contra: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Pro: "The staff were nice."
Contra: "Food. Queued too long before we could board."
Pro: "Free food! Very nice flight attendants"
Contra: "Chaos with boarding - should be by rows"
Contra: "I wish the announcements made in English were easier to understand"
Pro: "- Crew service was pleasant"
Contra: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Pro: "The assistance from om HE check inn clerk."
Contra: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Pro: "Cabin crew was good."
Contra: "Delays are unavoidable. But better communication during delays would be helpful"
Pro: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Contra: "We didn’t board the plane at the times listed, it was running behind."
Contra: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Contra: "space when seating"
Contra: "Limited space. Unacceptable"
Pro: "Very nice crew, had trouble with boarding"
Contra: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Pro: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Contra: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Pro: "Good service! On time!"
Contra: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Pro: "Everything think was good! The pilot too strong"
Pro: "I like the people and the crew and the plane."
Contra: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Pro: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Contra: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Contra: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Pro: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Pro: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Contra: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Pro: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Contra: "Its the worst airline"
Pro: "Boarding was expedited using two entries."
Contra: "We were delayed an hour."
Pro: "Helpful staff, comfortable seats, accurate departure and arrival times."
Pro: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
Pro: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
Contra: "Not serve my food things I am asleep .Not all announcement in English"
Contra: "No entertainment on a 4 hour flight"
Pro: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Pro: "Hmm. Not much to like here. They made RyanAir look good."
Contra: "Bought the ticket for Aegean Air flight. 1. Couldn't check-in online. 2. Waited in line at the airport, was not in the system, finally a ma smasher figured out our ticket was with Tarpon airline, found that deal and waited in that line. 3. Was told we had to pay for the suitcase.... Hmm. I thought that was one of the reasons we were paying 4 times as much as a RyanAir ticket. 4. On the return fight couldn't check-in online. 5. At the airport we were told to go the Aegean desk. 5. At the Aegean desk we were told we had to pay for the suitcase again, had to cross the airport to do that. 6. Finally found that desk, not called "Aegean" like we were told, but "GlobeGround" 7. Plane was delayed. 8. At the a Athens airport we were told Taron shouldn't have charged us. What's going on here?"
Contra: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Pro: "Left a bit late but made up the time. The on board service was courteous and friendly and perfectly timed for this short flight."
Pro: "The flight was ok"
Contra: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
I should've been inform it wasn't Lufthansa but United Airlines.
Contra: "Better boarding and entertainment"
Contra: "Will never use Lufthansa again"
Pro: "The crew was friendly. The seating was ok but dirty floors"
Pro: "The airplane crew were very reassuring"
Contra: "Gate was changed 3 times and flight was delayed 2 times too!"
Pro: "Comfortable seats"
Contra: "Meals and entertainment"
Pro: "The airline and the flight were pretty good"
Contra: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Pro: "Very friendly crew, great seats in economy with lots of legroom."
Pro: "Friendly crew, great food, comfy seats"
Pro: "The flight was adequate."
Contra: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Contra: "1hr 20 minutes late"
Pro: "great over all experiance. Don't let the other negative reviews put you off"
Pro: "The Lufthansa app provides updates on plane status and gate number, etc."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "Delay and food was bad"
Pro: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Contra: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Contra: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Pro: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"
Pro: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Contra: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Contra: "Absolutely perfect."
Pro: "The staff were all super helpful and friendly! Pleasure to fly with!"
Pro: "the on time scheduled departure"
Contra: "the long complicated walk to terminal"
Pro: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Contra: "Our flights were delayed both on the way there and back"
Contra: "Check-in process. Baggage fees."
Pro: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Contra: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pro: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Contra: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Pro: "Usual good service for economy class on this airline"
Contra: "Refusal to board as our flight was a few minutes landing"
Contra: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Pro: "Gave us snacks when flight was delayed"
Contra: "Flight was delayed Entertainment app didn't work"
Contra: "Was a short flight , so really I don't have any negative impression"
Pro: "Staff was very friendly and caring."
Contra: "No entertainment and half sandwich with some cookies was the only food we got."
Pro: "787 seat spacing (a UA plane, not LH)"
Contra: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Pro: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Contra: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Pro: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Contra: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Pro: "The crew and in flight experience were excellent."
Contra: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Pro: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Contra: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Pro: "On time and smooth"
Pro: "We arrived in London ahead of time. We go to Newark ahead of time"
Contra: "The food"
Contra: "Entertainment didn't work"
Pro: "that I succeeded to get home"
Contra: "air conditioning in the plane"
Pro: "The flight was on time - which is unheard off"
Contra: "The food was eatable - but not really good"
Pro: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Contra: "Ask the staff not to be so moody for no reason at all."
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Pro: "It was nice"
Contra: "more movies to be purposed ))"
Contra: "Employees VERY VERY RUDE!!!!"
Contra: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
Pro: "Free WIFI, entertainment is good"
Contra: "The entertainment"
Pro: "Flight left and arrived on time"
Contra: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Pro: "That I didn't die in Chisinau"
Contra: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Pro: "the plane landed on time"
Contra: "luggage came late"
Pro: "Great crew."
Contra: "The flight was delayed and I almost missed my connecting flight."
Contra: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Contra: "Not enougth time after checkin"
Contra: "The airline lost my checked bag"
Pro: "no other choice to fly amsterdam"
Contra: "no entertainment"
Pro: "Very nice personnel. Great airline."
Pro: "Boarding was good, flight and landing"
Contra: "Had to go through security check in Istanbul"
Contra: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
Pro: "Short and sweet... friendly staff"
Pro: "Quick and easy"
Contra: "No food option without meat"
Pro: "Boardibg was on time and the stuff was very nice"
Contra: "I didn like the food."
Contra: "40 minuets delay Bad food No intertatment"
Pro: "Food,staff,easy check in.everything worked perfect."
Pro: "The sandwich was very convenient, even though the flight was very short"
Contra: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
Contra: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
Pro: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Pro: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Contra: "Terrible handling of a situation with a passenger with special needs."
Pro: "Nice crew, roomy seats"
Contra: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Pro: "Staff was nice and accommodating. Comfortable plane."
Contra: "The food, an omelet, was not very good. Slight delay with flight."
Pro: "Great price, no bag fee, nice crew, comfy ride"
Contra: "Mediocre food, no entertainment"
Pro: "Great price, nice crew, decent flight overall"
Contra: "The food was terrible! No entertainment system"
Pro: "That I landed safely and nothing happened."
Contra: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Pro: "Friendly crew"
Contra: "Long wait on the bus out to board the plane"
Pro: "It was comfortable with good price."
Pro: "The sandwich was yummy."
Contra: "Everything was fine"
Contra: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Contra: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Pro: "Look, most of these categories for judgment are irrelevant. Good stewardesses. A real sandwich. Left on time."
Pro: "Flight didn't exist."
Pro: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Pro: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Contra: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Pro: "The low price, the small plane, the food and drink."
Pro: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."
Pro: "The airplane was in a good condition"
Contra: "Crew members bored, without any mood of working"
Pro: "On time!"
Contra: "No entertainment"
Pro: "the crew on board was very nice and friendly , sitting was good"
Contra: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"