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The staff on all levels were extremely pleasant and helpful. The hotel is centrally located so we were able to walk to most of our destinations. The rooms were very clean and the amenities were very nice and upscale. Highly recommend!
I didn't stay long enough to try the restaurant in the hotel. I want to book another visit soon or at least try to visit the restaurant on a future visit, even if I can't stay at the Kitano!
Attention to detail
Service, service, service! What a welcome surprise, a hotel with carrying employees! Bravo!
Room would have been too small for 2 people but it was fine for 1
Larger room, bathroom large enough, shower worked well, friendly accommodating.staff.
Later checkout time, shouldn't charge for computer access.
We really enjoyed the Kitano Hotel. We went as a family to enjoy a weekend there but I used to be a travel agent and this is the perfect location for a business trip to New York depending on where your office is. It's at the corner of Park and E. 38th. We got it through Kayak and simply picked it for price and location. It ended up being the perfect hotel for us. It's located very close to Grand Central Station and therefore easy train access to the rest of Manhattan but it's location also lended itself to walking. There are a few nice restaurants in that area that we enjoyed walking to and, of course, a Starbucks just a little over a block away. The hotel is basic in what it offers but what it does offer is nice. We ate lunch at one of its restaurants and it was very good food and the entire staff was very friendly and accommodating. We didn't eat there for dinner but we heard pleasant music coming from one of their restaurants as we walked out one night. The rooms are small and rather basic but that's all we needed for our purposes. We don't spend time in our hotel when we are in a city like New York so it all worked out. The beds are surprisingly comfortable and the bathroom was nice. Overall I'd highly recommend this hotel to anyone going to Manhattan for family or business travel. It was all great and we'd stay there again.
Frankly we loved this hotel but the rooms were a little small. If you need room to spread out you'd need to go elsewhere. We had two adults and an adult "kid" and we found it just fine for our purposes though so this was not a problem for us at all.
Terrific location. Guest Services were very helpful.
Housekeeping was not up to par with rest of hotel features and services.
Common areas were nice! Restaurant was very nice and elegant. The staff was exceptionally friendly and truly helpful.
Shower needs improvement and even repair. Besides the shower, bathroom was very good for NYC. Bed was very soft and pillows were mediocre.
We had a great stay
We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.
Great midtown location and calmer atmosphere than
Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.
service was outstanding!!
hotel staff very professional , service good
room not up to scratch - cd broken , shower did not work , room had smoke odour - previously have had excellent rrom
Love the location. Love that it is modern and clean and the rooms are updated.
The only little complaint I have is that the lighting in the bathroom is very yellow. It makes it difficult when putting on make-up as the color is very off.
We have stayed here before - 8 years ago - and still lives up to our expectations with very good hospitality and Japanese politeness. They understand about good tea and fresh food and not too much salt and sugar in their cooked options. Thank you to them.
The hotel was great. However the staff was not enthusiastic and was lacking in the service department. I could have stayed at the Ritz Carlton in Battery Park for the same amount of money. The bar charged me $8.00 for a non alcholic beer.
Very much liked the location of the hotel. Near shopping, Grand Central Station, Empire State Building. We found our room to be very clean and the beds ever so comfortable. The staff was great. I thought the parking was quite reasonable for NY.
nothing special about the hotel at all, we felt a bit ripped off afterwards
Quiet atmosphere, closeness to Grand Central Station
excellent quality of service & materials, windows & bed
too short a stay
Room was immaculate & comfortable, location close to attractions but away from the craziness of time sq, paper delivered every morning.
None that I can think of. I got exactly what was advertised on the website. Very satisfied.
the rooms were very nice, comfortable, clean and well appointed, and not small like many NYC hotel rooms - actually quite roomy. The staff was extremely professional and accommodating. We dined at the Japanese restaurant in the hotel and the food was excellent - as was the service. Overall i would recommend the hotel.
there was an error - the bookings.com transmission for my reservation for may 3 -4 was mis transposed as may 2-3 by the hotel, and while they were very accomodating - it was a point of stress since they literally only had one room left for the night of my stay. had that room not been available i think it would have been a disaster since the rest of NYC was booked solid for the weekend.
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