Evaluări recente
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8,0
Pro: Pick up was really easy, manager was quick and professional, was able to help me out even after working hours (website didn't say they are closing after 5 now). The car was new, clean and comfortable. The drop off was a bit worse. Entrance was hard to find, but partially because of the construction going on. And then, at the drop off, they were not able to locate my trip. However, they didn't hold me for too long, said they will figure it out on themselves and send me email/
Contra: Drop off instructions and process. Lower prices. Some kind of different tiers depending on the number of trips you do.
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10,0
Pro: The staff in New York was great!
Contra: The car didn’t have a full gas tank but they gave us a $30 credit so it worked out okay.
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8,4
Pro: Customer service at pickup and drop off.
Contra: There was a toll pass in the rental. Also the tire pressure felt to high.
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9,6
Contra: Print or Email receipt after returning the car.
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10,0
Pro: Everything was great! The staff, the car, everything!
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10,0
Pro: Easy pick up and drop off.
Contra: I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.
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2,0
Contra: Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.
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10,0
Pro: Great staff & service
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4,8
Pro: Staff was friendly but I overpaid. There were no premium sedan options so I was give lower end model because that’s all they had.
Contra: Didn’t receive value for my money. Disappointed.
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10,0
Pro: Quick process; great car; great price
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10,0
Pro: How quick the service was.
Contra: NA
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10,0
Pro: The car was brand new and amazing to drive
Contra: Having better communication and signage at the drop off service since I had to get out of the car and figure out who was in charge of confirming the return
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10,0
Pro: The staff in New York was great!
Contra: The car didn’t have a full gas tank but they gave us a $30 credit so it worked out okay.
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9,6
Contra: Print or Email receipt after returning the car.
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10,0
Pro: Everything was great! The staff, the car, everything!
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10,0
Pro: Easy pick up and drop off.
Contra: I had picked a smaller car, but ended up with something bigger than I originally wanted but was very happy in the end.
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10,0
Pro: Great staff & service
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10,0
Pro: Quick process; great car; great price
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10,0
Pro: How quick the service was.
Contra: NA
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10,0
Pro: The car was brand new and amazing to drive
Contra: Having better communication and signage at the drop off service since I had to get out of the car and figure out who was in charge of confirming the return
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8,0
Pro: Pick up was really easy, manager was quick and professional, was able to help me out even after working hours (website didn't say they are closing after 5 now). The car was new, clean and comfortable. The drop off was a bit worse. Entrance was hard to find, but partially because of the construction going on. And then, at the drop off, they were not able to locate my trip. However, they didn't hold me for too long, said they will figure it out on themselves and send me email/
Contra: Drop off instructions and process. Lower prices. Some kind of different tiers depending on the number of trips you do.
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8,4
Pro: Customer service at pickup and drop off.
Contra: There was a toll pass in the rental. Also the tire pressure felt to high.
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2,0
Contra: Very upset to book a reservation through Kayak for 5PM pickup, only to arrive at the location at 5:15 and find it closed. Kayak needs to put in a pop up flag about operating hours when booking. Called customer service and while the woman was very nice on the phone, she could not find a single replacement car available in all of Manhattan or JFK, nor would they allow me to pick up my reserved car the following morning because it had already been released back into inventory and taken by someone else. They ended up cancelling my reservation and I was stuck without a car and ended up having to pay double with another agency.
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4,8
Pro: Staff was friendly but I overpaid. There were no premium sedan options so I was give lower end model because that’s all they had.
Contra: Didn’t receive value for my money. Disappointed.
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