H10 Rubicón Palace

The staff in general were hard working and helpful. Patricia the reception manager in particular was very helpful.

We did not like the very noisy restaurant where we had to eat in the evening with everyone from all inclusive and we were half board. Our original room was long, thin and sparse and the balcony was half size, set back from others with a wall to one side and a palm tree in front, making it very dark with next to no view. We upgraded to a better room and still had to pay even though we are h10 members. Charging for the use of the safe already in the room seemed excessive. Who are we securing our valuables from anyway? When full the hotel is extremely noisy.

The buffet food was excellent, variety, quality and quanity. I was upgraded to a suite as my booked room was not ready.

The air-con unit on the roof above my bathroom was very noisy - sounded like someone slamming a door when it cut in and out every 20 mins 24hts a day! 4 complaints never succeeded in getting it fixed. I had sleep with ear-plugs for 7 nights.

The all inclusive was good value

The buffet meals were not good,not hot,and a poor selection

We liked the area of Playa Blanca very much, The common areas of the hotel were nicely kept and appealing.

The rooms were in need of rennovation, AC, lamps and safe all broken. No patio furniture on terrace, bed uncomfortable and walls thin. The food was average at best.

The pool facilities are excellent

Remotenesss of hotel.No information given about H10 club,which I would have joined,I learnt about it at the airport going home from a fellow guest.The food was not varied enough and not always hot.The staff seemed to concentrate on serving all inclusive guests at the expense of the half board guests which was extremely irritating