The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
it was a short fligt, otherwise I could suggest entertainment for the flight or wifi connection. thanks a lot for caring
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Pro: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Contra: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Contra: "Very well executed."
Contra: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Contra: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pro: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Contra: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Pro: "Spacious seating available/ snack/staff"
Contra: "No entainment"
Pro: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"
Pro: "Left on time"
Contra: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Pro: "Boarding was smooth"
Contra: "The aircraft was horrible No space at all even after paying for a better seat"
Pro: "The crew was very helpful & friendly"
Contra: "The a/c or fans were on too high"
Contra: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Pro: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Contra: "Comfortability , mediocre service."
Pro: "Everything was excellent from boarding with almost no delays to the service on board. We would definitely travel with swiss again"
Contra: "The seats were uncomfortable, smaller aircraft"
Pro: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Pro: "Crew helpful. Seats comfortable. Slept most of flight."
Contra: "Didn’t bother me because sleeping but much of flight apparently the entertainment system had issues"
Pro: "Crew was great. This flight is what I would expect from Swiss."
Pro: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"
Pro: "Food was actually really good."
Contra: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."
Contra: "This flight was missed due to the delay of the first flight."
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Contra: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Contra: "Everything was great!"
Pro: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Contra: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Pro: "Great service"
Contra: "Super slow boarding. Long lines at check in"
Contra: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Pro: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Contra: "No complaints"
Pro: "The food provided and the service was excellent."
Contra: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Pro: "The flight attendants seemed very courteous, but unable to do anything about the situation."
Contra: "We had a family of four sitting behind us. The father yelled all the time. They took up four overhead bins and he was frequently up and down getting things out of the bins. His very hairy large belly was touching my daughters head every time. He and his children punched the backs of our seats on a regular basis. My back was in constant pain and I was unable to do very many things due to the back pain during my "vacation", The flight attendants had to remind the parents that their children could not stand on the seats during takeoff or crawl around under the seats. No ability to change seats or I would have. I didn't have a problem with the other children on the flight, when they were crying their parents tried to do something. However these people brought playdough for their child to roll out or punch on the seat tray and all they did was constantly yell loudly at their children, Well not about the kicking, punching, or crawling around. Just yell in general at them."
Pro: "The seat is designed beautifully. Staff and crew incredibly nice."
Contra: "Movie and TV choices were so limited. You really need to add more options. I found only 1 movie I liked."
Pro: "Boarding was on time."
Contra: "Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones."
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Pro: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Contra: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Contra: "You charge the ticket and my reservation wasn't there!!"
Pro: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Pro: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Contra: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Pro: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Contra: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."
Pro: "Food, service, beverages, film selection."
Pro: "Coke Zero was available."
Contra: "Limited selection of movies and tv shows and only one food option."
Pro: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Pro: "El espacio dentro de la cabina y la atención de la tripulación. Me informaron de la inmediatez de mi siguiente conexión"
Expected A320neo as per the booking, got a 28 years old A321. Still no food service. Not impressed at all this time by Lufthansa.
Contra: "Flight was cancelled"
Pro: "I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee"
Contra: "Hire better competent people!"
Contra: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Contra: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Contra: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Nice Crew except when they were not watching where they stepped. Smooth flight."
Contra: "I had a swollen and sprained ankle during the flight, I had it resting near the aisle to stretch and move to try and keep it from swelling further. Unfortunately, my injured ankle was kicked several times by a rushed crew member. It would be great if they could be a bit more mindful and watch where they are walking. Also, the breakfast before landing was spoiled when I discovered fungus in my butter after I had already eaten half of it."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Pro: "The good organization and the friendly atmosphere."
Contra: "The bad movies."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Pro: "At least should have good brands of alcoholic drinks. Ugly mag limit the no of drinks consumed but keep better standard drinks"
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Nothing special. Very early flight. Just wanted coffee.... Then sleep"
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Pro: "Plane was clean and service was great."
Pro: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Contra: "I had a short transit time in Munich (40 minutes). Munich website promises that this is possible and that gates are close to each other and if the first flight is late, then someone will help you to your next flight. My first flight was about 10 mins late. Although assistance was provided to people connecting to some of the other flights, no-one helped me with my connection. I asked two ground staff and was just told to make my own way to the next gate, which was not close. It was in a different terminal! After literally running through two terminals, I did not make it to the gate in time and had to wait for the following flight which got me home over three hours late. Lufthansa did give me a five euro meal voucher though (which doesn't buy very much in an airport cafe)."
Pro: "On time, helpful crew, clean"
Contra: "Not enough leg room"
Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "That was the best airline meal I've ever eaten. It was a lightly curried chicken. Outstanding. Extremely fast boarding. Boarded entire airplane in less than 15 minutes. Nice selection of movies and audio. All of which you could stop, pause, fast forward, and rewind."
Contra: "No reading lights. No attendant call button I could find. Not much air volume. That pesky lack of leg room. Short seat belts."
Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Left on time and landed ahead of schedule
Pro: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Contra: "I was charged 120 dollars for my luggage and I bought the ticket with the impression that it was included. The lady at the airport told me that I should have paid at the check in but it was nothing there to inform or indicate anything about it. And I have to pay another $120 to go back. I'm never buying from kayak or air eurpa again."
Pro: "The crew was so nice"
Contra: "Food can be better"
Pro: "We really like the crew"
Contra: "If they offer something to drink"
Pro: "The plane was new and very comfortable"
Contra: "Free snack"
Contra: "They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks."
Pro: "The plane was delayed 1hr and 30 minutes and I have to run to catch the connecting flight. I had to ask people to let me pass them at the police control in foreign country"
Contra: "Boarding started 50 minutes late without explanation and we sat on the plane at the gate for another 45 minutes without any explanation as to what the delay was for."
Pro: "Crew was quite polite and sympatic"
Contra: "The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste."
Pro: "Everything as expected!"
Contra: "Had to pay for food. not a single chip :("
Pro: "Friendly and the seats were more comfortable I think."
Pro: "it was an amazing flight one of my best"
Contra: "Dont have individual screens, so the trip seems longer."
Pro: "Flight itself was ok"
Contra: "Checkin was a chaos, different cues and no signs explaining where, crew arrived nonchalant and did bot give specific instructions or tried to appease the excalating situation among passengers cueing for a long time"
Pro: "Flight itself was good, no options for emtertainment tho"
Contra: "Check in was terrible at the terminal. Poor signs or personnel to guide the checkin lines caused fights among passengers and confusion where to check in from. Ground attendants arrived and did not inform the crowd right away causing dangerous physical and verbal fights among people making different lines. Terrible situation"
Pro: "The fly attendant was very nice and helped"
Contra: "The worst experience ever, they charge $190 extras"
Pro: "Modern airplane and personal screens"
Contra: "Boarding process was too slow. Could have been better organised."
Contra: "No wheel chair in Madrid as REQUESTED"
Pro: "clean plane food and drinks comfortable seats"
Contra: "warm and no way of adjusting a personal vent"
Pro: "Low Fare"
Contra: "No IFE in Coach"
Pro: "Relatively on time"
Contra: "Chairs where uncomfortable, food was poor quality."
Pro: "Great flight on business class"
Pro: "Fast, convenient flight from Boston to Madrid. Good value for price. He"
Contra: "Had paid extra for confirmed seats, which we were told at check-in were not available. Told that the plane was full and to keep boaipasscfor refund."
Pro: "Comfort & choice of food"
Contra: "Entertainment and lack of options for it"
Pro: "The staff were friendly, 1 woman went out of her way to help everyone. The plane was clean, bathrooms also, seats were roomy enough. Plane felt like it may be a newer one."
Contra: "You had to pay for all food and drink. No complimentary anything offered, even water."
Pro: "On time and a nice crew."
Contra: "Terrible food, entertainment, seat and amount of leg room."
Contra: "The first time the pilot try to land it was horrible. I guess he realized what he was doing apologies and did much better. Thank God. The charge for everything. They don't even give you soda if you don't paid for it."
Pro: "Smooth, quiet overnight flight with few interruptions."
Contra: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Contra: "Kayak did not disclose that checking bags would cost extra. We got hit with a 60e checked bag fee at the airport. If it WAS disclosed it certainly wasn't in plain site on the mobile app. I checked back on the app to see if I had missed it disclosed somewhere but I still couldn't see it. So it's almost false advertising. Kayak should protect its users. Also, our checked bag that we paid the extra money for arrived late! After our flight was delayed over an hour by the way! Kayak should protect its customers better. Or at least make sure they're informed"
Contra: "The ads! No food. Nice new plane though!"
Contra: "Airplane seats were small and too firm Airplane entertainment system was terrible"
Pro: "Short flight"
Contra: "Not clear how to precheck a bag when booking Cost 30 instead of 15 dollars at counter"
Pro: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Contra: "There was one hour delay because the Madrid airport was foggy and they never told the passengers what was going on. When the airplane was almost landing at the Madrid airport with the normal low speed, then suddenly accelerated and start going up to flying around Madrid, then they put music and they never told the passengers what happened or what was going on again."
Contra: "When I booked my flight it was not at all clear that I had to pay for checked luggage, therefore I had to pay extra when I arrived at the airport. Please make it clear from the very beginning that checked luggage is not included. Easy Jet does a great job of this, giving you the option to pay for a checked bag when buying your ticket. With Air Europa, I had no idea at all."
Pro: "Seats space"
Contra: "No enterteinment onboard, lack of service, food"
Pro: "Pretty standard experience on this flight for what you pay."
Contra: "Delayed. No transparency. Not a single detail with the passengers despite waiting for 2 hours at the airport."
Pro: "Food was good."
Contra: "Not on par with competitors when it comes to the technology on the plane. No tv, no phone charger which is common now and this flight had neither."
Pro: "I'm six feet tall with long legs and I was actually comfortable for the flight. It was nice for a change."
Contra: "It was a connecting flight for a lot of people but the crew didn't say where to go for connections. I know that's not really their job, but many people (ourselves included) were running through the airport to first find then travel to our connections. A simple "go right for connections" could have sufficed because in a very un-airport-like move, there were no signs about connections, just gates, and our boarding pass for the connection said Gate ABC--which meant it was either Gate A (60 options), Gate B (60 options), or Gate C (60 options) and Gate A was slightly left and the other two were about a 30 minute run/walk. We had 45 minutes between flights, which we thought was reasonable, but we spent 15 of them trying to figure out where to go and asking airport employees who said follow the gate number and when we showed them Gate ABC, became confused because there was no gate number."
Pro: "The staff was kind and courteous."
Contra: "The seat's audio didn't work."
Pro: "The flight I took before for 8hrs with air Europa was better. This one smelled I think because of a baby on board. It was hot and very crammed to be stuck there 9hrs straight"
Contra: "The service was not that good either nor the food"
Contra: "the flight kept getting delayed. There was NO AIr Europa represtentatives at the airport. Telephoning them was not helpful. They either hung up on me or kept saying to call back later. Flight ended up being cancelled. Shuttle busses to hotel, which was a a full hour away took us hours to get to. Arrived at hotel at 5 am! Return was said to be at 10am but wasn't until noon for what they told us would be a 3 pm flight. Ongoing lies. Flight didnt leave until 10:30 pm and then there was a 45 min delay on the plane. Plus lots of waiting in lines all day. It was horrible. Missed a full 24hrs in madrid. Hope to get some money back as compensation."
Pro: "the price"
Contra: "service,flight entertainment and food was poor quality."
Contra: "Plane did not leave on time. We were waiting for 30 minutes for take off and no anoauncement was made. We got nothing in return"
Pro: "I was treated like a queen."
Contra: "The seat too tight."
Contra: "More then 3 hours flight delays"
do not use Ryanair, delays of more than one hour
They did not Tool uș to TLV as We hâd to do Corona test
The online check in did not go through. In case of no online check-in, Ryan Air charges an extra 55 pounds before the flight to check in at the counter. What a cheap way to get extra money from customers. Even the employees are aware and seem sheepish to have to ask for this extra charge. Very disappointing experience of an otherwise standard flying experience
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "No issues - everything went smoothly"
Contra: "There are no nets on the back of the seat in front of you to put things like water bottles - headphones, books etc."
Contra: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Pro: "Good pilot"
Pro: "It is the worst airline on Earth. They barred me from flight, removed my name from the system so that I can't board because they say that I can't travel with EU residence card with which I travelled to all Schengen countries with other airlines. They lied to me and didn't return my money too."
Contra: "They must obey EU laws!"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Contra: "Niente.....organizzazione pessima il crew,unica spiegazione e che una giornata troppo affollata!!!! Pessina orgazione...neanche aqua oferta...tutto sulla nostra sofferenza."
Pro: "On time flight and decent boarding process (not too much fuss over baggage size and weight)."
Contra: "Seating policy - it’s ridiculous to charge passengers to be seated together, even if they’re flying on the same booking. It only leads to on-board seating “trades” and negotiations to get people to agree to swap seats. Embarrassing!"
Pro: "The crew is doing its best job given the cards they gave been given to play with !"
Contra: "It was all good for a budget airline."
Pro: "On time - good crew -"
Contra: "Noisy plane (737 ) and noisy group of passengers on adjacent rows pilot and crew announcements downed out. seat allocation charges are a ripoff - makes the total price unrecognisable to the advertised price"
Pro: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Contra: "Stood in a queue for ages. Got our bags checked and then told that flight in was delayed and once in passengers will deboard first and rhen we will board. No apologies offered. We left late and areived in Dublin late. The trays in front of our seats (all three in our row) were dirty with spilled teas etc and we were not able to use rhem. As for flight and crew and everything else it was ok and nothing special. We felt rushed and were told get a move on quickly."
Contra: "I had to pay for priority 2 bags only because I didn't want to check my small carry on - frustrating. I was told I needed a paper copy ticket, couldn't get one until exactly 2 hours before my flight according to the ticket agent. I waited patiently while many others checked in (later to see those same people on my flight who clearly checked in before the 2 hours), but then found out from a different ticket agent that I didn't need a paper copy ticket, so I waited there for no reason due to misinformation from your ticket agent. My flight was delayed twice, then they lined us up at the wrong gate. After scanning our tickets, the door wouldn't open to let us out to the airplane, then they lined us up outside the plane in freezing cold winds because they were still cleaning the plane-the guy was still taking the trash out. Where is the "priority" in that? I know I really only paid to not have to check my bag, but it's also called priority - not quite sure they understood that. Will probably never travel this airline again, too much hassle and frustration for such simple things."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "They were professional and efficient"
Contra: "It was required to check in prior to arrival to airport to avoid a fee. I did not have internet access still I arrived. I had to pay 55 euro for a simple check in. Not fair to folks who do not use data for internet nor WiFi. A email could be sent 72 hours but that does not mean people check all emails or they even have access to the web. It’s not a fair or smart business move, I will not book with them again."
Pro: "Literally nothing. Awful experience and to make matters worse we weren't even served peanuts."
Contra: "Didn't like how they charged me a fee that was more than the price of my ticket because I didn't check in before arriving at the airport. At no point was I warned about this penalty. They told me they sent my phone a text message but I never received anything. I use kayak to book all of my flights and it sucks that you guys work with a company who basically tricks people who book with them by providing cheap tickets and then charging bogus fees. I'm disappointed."
Pro: "The flight was good"
Contra: "Copenhagen airport very chaotic with boards not displaying the right information and incoming passengers mingling with those leaving"
Pro: "On time, newish planes Simple board ing"
Contra: "Ryanair deliberately seperates people traveling together in order to get them to fork out an extra 7€/person. They put us in 3E, 5E, 17E and 31E (all middle seats) yet we were on same reservation! Thankfully plane was not full so we were able to shuffle seats around. Strange business plan...."
Pro: "On time and good flight"
Contra: "Mix up at airport with gates and late changes, lots of confusion"
Pro: "Reasonable cabin bag allowance."
Contra: "Even with priority boarding, kept standing as long time in a freezing tunnel."
Pro: "Cheap efficient flight."
Contra: "Only two toilets were working. Big queues. Flight delayed by a passenger vomiting with chest pains as we left the standing. She refused to disembark until the captain insisted! Not Ryanair fault."
Contra: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Pro: "Punctual flight. Pleasant cabin staff"
Contra: "Cabin was so cold that ice was forming on the inside of the cabin wall. Paid for adjacent seats - unnecessary as there were available adjacent seats we could have been allocated."
Contra: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Pro: "Nothing, I booked and tried to cancel within a few hours because I was not able to take the flight."
Contra: "I tried contacting Kayak to cancel my flight and Ryanair and neither would let me even though I was within my 24 hour cancelation time."
Pro: "Good landing and on time."
Contra: "Took my carry on bag and put I with the checked in bags without prior notice."
Pro: "The ground crew personnel were great!"
Contra: "My flight was cancelled for no good reason minutes before boarding. No compensation was offered as to hotel or food. Hence, I had to pay for food until the next flight the following day. (Only flight per day) and had to wait at the airport overnight. The flight for the following day was delayed by 2 hours...with no explanation. A very unhappy customer!!!"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Contra: "Ryanair is the single worst airline I have experienced in 46 years of flying on more than 80 airlines from many countries. I will not ever fly them again, regardless of cost."
Pro: "Effective service point A to B. Flew from Hamburg Manchester and seated 17A. Leg room good on the exit row."
Contra: "New slimline seats will be difficult for anything more than 2 hours"
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Pro: "Price is cheap. But you get what you pay for."
Contra: "They don't tell you the gate number until 30 minutes before your flight departs. Everyone stands infront of the screen waiting for the gate number and then everyone runs to the gate and stands in line for 30 minutes. Ryanair also sometimes has shuttles that will take you to the plane so you have to hop on a bus then get on a plane...it's weird."
Pro: "They are al so helpful"
Contra: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Pro: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Contra: "Constant trying to sell you extras."
Pro: "I can't think of any."
Contra: "Rude gate staff at Otopeni Airport insisting I place my hand luggage in the hold until I informed them I had priority seats. The whole concept of priority boarding goes out the window as boarding was via a bus"
Pro: "I hated everything"
Contra: "I will never fly with Ryanair again. They ripped off all my money. If I would have booked 2 tickets with British airways would have been much better and cheaper."
Pro: "The flight attendants were very funny and friendly. They were proffessional and helpful."
Pro: "Crew were good"
Contra: "Checkin was a mess 90 guaranteed hand luggage is farcical Control of hand luggage is a joke"