NH Venezia Santa Lucia

The location was great, and the staff was eager to please.

There were a lot of maintenence issues. When we got into our room, we noticed that the telephone, refrigerator and one of the wall lights did not work. The staff tried very hard to remedy the situation, but failed. To make up for the problem, they moved us into a new, larger suite. But after settling in to the new room, we found out that the air conditioner, and shower valve were not working. They had a plumber come in to fix the shower valve, but the air conditioner remained broken, and we were forced to open up some windows to get cool air into the room.

Good location, friendly staff, good value

Two singles pushed together to make a double and room had heating, but no A/C which made it a bit hot

The wonderful location, right at the waters edge and foot of the Castle in Malcesine. Unbeatable views, wonderfully friendly staff and delightful restaurant. All rooms have lovley balconies and you really feel looked after at the hotel. we will be back!

Convenience of location - right at the station and main ferry stop -yet quiet. Staff could not have been more helpful. A bit of a rabbit warren with rooms all over the place, but each well appointed, clean and comfortable.

The location was great, near the train station! Close to shopping and wather busses. Good breakfast

Friendly staff and location of hotel. Superb

the location was spot on for arriving late at night not far from buses and trains. The room was very comfortable and were away from the really busy areas like St Marcs Square, but this was still within easy reach, an ideall location. We had a fantastic time in Venice a truly wonderful place to visit.