Novotel London Heathrow Airport - M4 Jct 4

Honestly this is not Novotel quality - its a quick cheap reno on an older building to bring it up to somewhat normal standards but is far from what you would expect from a 4-star Novotel. It IS cheap and fine by all regards - but the staff and rooms are not trained nor renovated to a traditional Novotel standard.

It was totally fine for an overnight stay at an airport hotel. The pull out couch was actually more comfortable than the beds themselves.

The air-con did not work in our room and they gave us a small fan to rectify the situation. The front desk staff was also very helpful on the phone, but never followed through with the requests we made.