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2,0
No information. No apologies.
Contra: We arrived on dec 25 as per our reservation. The location was closed. We lapped around a few times to ensure it wasnt temporary. When i saw someone inside i gestured and they responded they were closed. I returned early the next day dec 26 to be informed that my reservation had been cancelled because i did not arrive exactly at noon on the 25. No information had been provided to me prior to my arrival other then the confirmation from kayak. The signage outside said 24 hr phone number which was also disconnected or unresponsive...whichever is irrelevant now. The attendant on the 26th mAde no attempt to make me whole in any way. Not even a suggestion in how to find an alternate arrangement. I was left missing critical time slots and prior arrangements at my own expense. I had to resort to a local shop at high risk because of this outfit’s incompetence. If there was a rating worst than “poor” i’d give it for a complete lack of communication.
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6,4
Good and honest rental
Pro: Honest people, no tricks.
Contra: A bit expensive, pick up was after hour and I had to wait 30 minutes in the cold
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7,2
Overall fine but dropoff was painful
Pro: The guy who helped us at pickup. He spoke good English and allayed our fears about driving to Torres del Paine park, including using an ordinary car not a 4x4, and running out of gas since the park has no gas. The car performed well on mediocre roads with lots of potholes. We only went to park twice as the drive is grueling and sime potholes are big enough to disable a car.
Contra: At dropoff, the guy spoke no English but we were shocked to find that they had jacked the price over what we had agreed with Avis because our dropoff day was a holiday. We ran into the same peoblem when we arrived in Temuco to pick up a car and nobody was there. Some guys eventually arrived and told us it was a bank holiday. They fobviously have a ton of holidays in Chile since we hit two of them and only rented twice. Anyway, we negotiated the penalty down but were very unhappy that we had to pay extra at all, since it was not part of our original booking and were not told about it at pickup.
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6,0
Watch out for car damage inspection
Pro: The car was fine, BUT - see my comments in the "didn't like" section.
Contra: First of all - the folks that work there don't speak any English - or very very little. I hope not to sound "Lingo-centric" in saying this, but I'd think a car rental agency in a tourist destination to have maybe one staff member who could speak English a bit. Here's the issue though... BE VERY CAREFUL when they do the car inspection - especially on the windshield. The roads around Torres del Paine are gravel. When they signed the car out to me, they made note of two small dot-scratches on the windshield. When I returned the car the agent on duty argued that those weren't noted on the inspection forms, and that we had a problem since I'd damaged the car. We finally resolved it, but it took time and nerves and a phone call to folks off-site. Make sure they prominently note any (and every) windshield flaw before you take the car.
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2,0
No information. No apologies.
Contra: We arrived on dec 25 as per our reservation. The location was closed. We lapped around a few times to ensure it wasnt temporary. When i saw someone inside i gestured and they responded they were closed. I returned early the next day dec 26 to be informed that my reservation had been cancelled because i did not arrive exactly at noon on the 25. No information had been provided to me prior to my arrival other then the confirmation from kayak. The signage outside said 24 hr phone number which was also disconnected or unresponsive...whichever is irrelevant now. The attendant on the 26th mAde no attempt to make me whole in any way. Not even a suggestion in how to find an alternate arrangement. I was left missing critical time slots and prior arrangements at my own expense. I had to resort to a local shop at high risk because of this outfit’s incompetence. If there was a rating worst than “poor” i’d give it for a complete lack of communication.
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6,4
Good and honest rental
Pro: Honest people, no tricks.
Contra: A bit expensive, pick up was after hour and I had to wait 30 minutes in the cold
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6,0
Watch out for car damage inspection
Pro: The car was fine, BUT - see my comments in the "didn't like" section.
Contra: First of all - the folks that work there don't speak any English - or very very little. I hope not to sound "Lingo-centric" in saying this, but I'd think a car rental agency in a tourist destination to have maybe one staff member who could speak English a bit. Here's the issue though... BE VERY CAREFUL when they do the car inspection - especially on the windshield. The roads around Torres del Paine are gravel. When they signed the car out to me, they made note of two small dot-scratches on the windshield. When I returned the car the agent on duty argued that those weren't noted on the inspection forms, and that we had a problem since I'd damaged the car. We finally resolved it, but it took time and nerves and a phone call to folks off-site. Make sure they prominently note any (and every) windshield flaw before you take the car.
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