Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Dreamliner was comfortable and entertainment system good
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Staff were polite"
Contra: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Pro: "Overall a nice and good flight"
Contra: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Pro: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Contra: "Nothing,just the seats. Cleanliness was perfect"
Pro: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Contra: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Contra: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pro: "Great atmosphere, crew was excellent!"
Contra: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pro: "Crew good and seat OK but not exceptional for business class"
Contra: "Food was average - main course could have been better. Range of movies ok but not great"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Fast boarding"
Contra: "Slow in refuelling, got us delayed for 40-"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contra: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pro: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Contra: "Transfer point needs upgrade."
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pro: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Contra: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Pro: "They considered my reguest of vegiterian food."
Contra: "I have no complaints."
Pro: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contra: "Seats ok, but could be more comfy"
Pro: "The crew was really friendly."
Contra: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pro: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Contra: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Pro: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contra: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Contra: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Contra: "You are almost always late!"
Pro: "Everything excellent. Comfortable seats in business."
Pro: "The boarding was easy and you didn't have to wait inline for that long"
Contra: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Fabulous trip with friendly, helpful staff"
Contra: "The streaming service didn’t work"
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Pro: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Contra: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Contra: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pro: "Consistently high standards"
Contra: "They stole my money"
Contra: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pro: "Great crew service. Among the best ever."
Pro: "Boarding was very efficient."
Contra: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pro: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Contra: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pro: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Good cabin crew, Wi-Fi availability al through my trip.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Pro: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Contra: "Short and sweet"
Contra: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Pro: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Good selection of movies."
Contra: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pro: "Spacious business class seats, excellent meals"
Contra: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Contra: "Thé qualité officielle the images"
Pro: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Contra: "For me this part is not applicable"
Contra: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pro: "Food and wine. Entertainment."
Contra: "Sat closer to water closet. Maybe more air freshener in there."
Pro: "Average crew. Average seat."
Contra: "They could have controlled screening babies better. They just let them scream....."
Pro: "Everything was great"
Pro: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Pro: "The transfer times were excellent"
Pro: "The airplane"
Contra: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pro: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pro: "Very quiet"
Contra: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Pro: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Contra: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Pro: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Contra: "Nothing to complain about."
Pro: "Modern aircraft with power, big screens etc"
Contra: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Contra: "We were 2h late"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Pro: "I liked the crew, they were professional and tried their best"
Contra: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Pro: "The friendliness and courtesy of the staff."
Contra: "One piece of my luggage was left behind in Paris."
Pro: "Flight attendant was very nice."
Contra: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Pro: "La entrada"
Contra: "El resto de cosas"
Pro: "The food, entertainment, and service. Waited for me after almost missing my flight."
Pro: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pro: "The service"
Contra: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Contra: "There are always delays. Today it was that internet was down."
Contra: "only there were del;ay at JFK"
Pro: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Contra: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Contra: "They lost my luggage"
Pro: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Contra: "TV was too slow."
Pro: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
Pro: "The service and food were excellent plane was clean."
Contra: "No entertainment system"
Contra: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Pro: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Contra: "There is nothing I did not like."
Pro: "It was a short flight."
Contra: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Contra: "Wheel chairs for my ill and aged parents was not provided"
Pro: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Contra: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pro: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Contra: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Contra: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pro: "There was nothing I liked I was not on the flight"
Contra: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"
Pro: "The leg room was really great!"
Contra: "Difficult finding room in over head bin for carry on bags."
Pro: "The choice of new movies!"
Contra: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pro: "Crew was good. I slept and they didn't bother me."
Contra: "Nothing I can think of"
Contra: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pro: "Flight on time!!"
Contra: "Cramped space, no leg room. Seat 17A won’t recline"
Pro: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Contra: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Contra: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Contra: "Plane was late. Connection in Chicago was the worst"
Contra: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Pro: "Arrived early. Friendly pilot."
Contra: "Attendant did not offer snack choice."
Pro: "The crew was amazing! And the seat was comfortable."
Contra: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pro: "Great crew and seat"
Pro: "Overall a very good flight"
Contra: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Pro: "Crew was good."
Contra: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Pro: "Finally getting my Bud Light"
Contra: "The inflexibility if crew about changing into empty seats at same price range. Gate attendant not allowing my to carry my purse on beats had to hide it."
Pro: "Good food onboard and very comfortable seats"
Contra: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Pro: "We were rerouted through Philadelphia."
Pro: "We got home early"
Contra: "The sandwich was auwful"
Pro: "High end entertainment system."
Contra: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Contra: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pro: "Flight was delayed due to ice storm. AA personnel were calm and kept passengers informed of when we might expected to get the next flight out. They brought in sandwiches, chips and water, which was a thoughtful thing to do."
Contra: "The food is very tasty, but AA has not changed the menu in at least one year."
Pro: "Boarding was simple and efficient Seat was better than usual"
Contra: "Dinner was okay, the mid-flight snack was awful and made my wife sick, breakfast was better. Entertainment console crashed four times, first crew member didn’t seem to care (aloof for most of the flight), other attendants seemed marginally more interested. No one checked back to see if the problem was resolved. Flight attendants seem to be in “check the box” mode doing only what was necessary."
Pro: "The boarding process was easy and the crew was great."
Contra: "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
Pro: "I was in Business class and had some room to spread out."
Contra: "Flight was delayed by almost three hours. Crew provided NO service, but it was a late flight."
Pro: "I felt very motion sick and was flying by myself, the flight attendants comforted me and made sure I was taken care of properly."
Pro: "Crew was fine and meal service was decent"
Contra: "Stood on the jetway for 30 minutes due to some issue with boarding. Aircraft was tiny, not enough bathrooms for such a long flight. Dirty bathrooms and long lines."
Contra: "3 hour delay. Old plane."
Contra: "The plane supposedly was running out of fuel, which I've never heard of such thing. So we had to go down 20mns before reaching Charlotte to a nearby airport to get fueled up and then went back in the air. The whole ordeal made me miss my connection flight to Barcelona! And I wasn't able to get on a flight until the next day. To make matters worse I had to flight back to New York to catch the flight to Barcelona! Unbelievable. I was beyond disappointed. I chose American Airlines for a reason, a good one at that. Yet this happened."
Pro: "Boarding, staff, service, arrival all great"
Contra: "No issues"
Pro: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Contra: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Contra: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pro: "The flight itself was smooth and quiet"
Contra: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."
Pro: "El embarque fue rápido y ordenado."
Contra: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Pro: "Once I managed to get to my connecting terminal which was an adventure in itself, the original plane we were to fly on was having maintenance issues. The ground crew worked quickly to get a different plane and moved us to an adjoining terminal."
Contra: "LAX. The airport is just a pain with long lines for everything, although staff try very hard to help you get where you need to be"
Pro: "My flight was first class."
Pro: "Comfort and quick boarding"
Contra: "Flight attendants were a bit dry and less than over zealous. Connecting gate in Charlotte was really far from where we landed. I had little time to get there."
Pro: "After missing my flight and zero empathy from AA employee who reassigned a new ticket - I was given 3 new times and an explanation that no pilots were there yet. Flight was short and painless -- but the scheduling was totally frustrating."
Pro: "Not much...we did leave on time"
Contra: "All most everything. The seats are too small. I felt like I was in a cattle car. The food was cheap and offered little in nutrition. The attendants seemed to be understaffed although one attendant tried hard to be courteous. The lavatories were reeking by the time we landed. Flying has become a chore. As a result of this experience I will look for other airlines in the future."
Contra: "Each flight delayed at least an hour"
Contra: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Contra: "Delay with out any real information or updates. Nothing done for the inconvenience. Will not fly American Airlines."
Pro: "I like the entertainment."
Contra: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
Pro: "On time"
Pro: "I was upgraded to first class because the flight was not full. So that was truly a blessing! And the service was great!"
Pro: "Everything was great!"
Contra: "Nothing to complain about"
Contra: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Contra: "Seat 26 beside exit but cold air passing through the door/fuselage made the overnight flight very cold and uncomfortable. Very disappointing."
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "The crew was very good, really polite and nice and helpful. Pilots or the plane's auto landing system did a good touch down in a hard windy condition at Ohare."
Contra: "Cramped seating as usual in economy, but BA's is better than others in most cases. A few extra inches of leg and knee room would make all the difference in the world. Our worst experience is the over zealous highly inefficient very slow tedious carry on bag security system at Heathrow terminal 5."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Contra: "Knees pressed up against the chair in front. Being tall means an uncomfortable ride. I was not paying £29 for an emergency seat."
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Contra: "No individual TV on such a long flight"
Contra: "Space is very tight with BA A380 2-3-2 biz class."
Pro: "Comfortable seats. Smooth flight. Pleasant crew."
Contra: "My baggage couldn't be checked straight through to the states. Had to pick up bags, go through security again, which limited time spent in the airport to enjoy duty free shopping etc. Baggage allowances were different between British Airways and Virgin Atlantic, which necessitated checking out carry on bags. The gate agent was accommodating and checked them at no charge, but that could have been an expensive proposition if she wasn't perceptive. All food and drinks on this flight are for purchase vs. complimentary"
Pro: "Check in and crew were very nice"
Contra: "Baggage was slow But everything was fine Pilot kept us informed"
Contra: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "I did like how efficiently the transfer was handled to the other plane, and I did like that we got a five pound voucher to get something to eat."
Contra: "I didn't like that, having boarded, and waiting for half hour, we had to leave the plane due to some electrical issue, and had to get another plane, which delayed our trip by three hours. I feel something like that should have been noticed before we boarded."
Pro: "Highlight of the trip was BA's inflight safety video."
Contra: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "Crew on the flight home was extremely friendly! Flights were all on time. Food service and drinks were very good. Great in flight entertainment options"
Contra: "Customer service personnel over the phone was so rude to me. Flight crew on the flight from dfw to lhr wasn’t friendly at all."
Pro: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."
Pro: "The crew are friendly and do help where possible."
Contra: "Choice of food is poor, not having a full service and having to pay for checked baggage from what was once “the world’s favourite”"
Pro: "The flight left early and arrived early."
Contra: "The lack of check-in information when we arrived at Malta airport. The check-in only opens two hours before the flight but there were no signs or information advising of this."
Pro: "Crew were excellent. Very friendly and helpful."
Contra: "Boxes under the seat in front took up legroom (but it did ensure good entertainment options). Could have offered some more drinks."
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Pro: "The communication of information for the flight by the flight attendants before boarding. Our flight was delayed by 1hour because of bad weather condition in London and the cruise communicated very well about it."
Contra: "I wish there was some entertainment available on this type of short flight."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Pro: "Uneventful, other than having missed the original connecting flight on account of delays."
Contra: "There was no food or entertainment, so I can't rate them."
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "firstname.lastname@example.org" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Pro: "crew very accommodating."
Contra: "Bad food, very small space in seats."
Pro: "The plane"
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Food crew and most of all the entertainment"
Pro: "Seating was roomier and much more comfortable. More leg room."
Contra: "No free snacks or drinks."
Pro: "The wide variety of movies"
Contra: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Pro: "Media/entertainment great for Santiago London leg. Not so mucho for the London Srockholm part."
Contra: "Food was kind of bland."
Pro: "Service was excellent!"
Contra: "On time, courtesy courtesy was second to none!!"
Contra: "Plane was very old and my seat was very out of condition and uncomfortable.... also ordered a gluten free meal which the main meal was fine but the 2nd meal was 2 packets of raisins!! Where as everybody else got a sandwich and snack!"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Contra: "flight was cancelled and they abandoned us"
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Contra: "We were asked to check in our luggage as there was not sufficient space in the cabin which obviously delayed our plans of getting a train to other location from the airport after lading as we had to collect the bags etc"
Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Pro: "Good movie selection, crew was nice"
Contra: "Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation"
Pro: "because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!"
Pro: "The 777 is excellent. Service very friendly. Food is good. One leg flight is super good"
Contra: "Apparently the pilots are allowed to smoke on these long flights. In this trip it was not bad but on previous flights it was really bad"
Contra: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Contra: "This was a rebooked flight the next day, as we missed the flight the day before as TA was very late departing Istanbul"
Pro: "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
Contra: "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
Pro: "they had top movies, which helped me get through. The staff were friendly enough to not be rude and to do what they were suppose to on the flight. the food was good for the first meal, real chicken. second meal only had pork so luckily I had bought a burger in the airport before boarding since I do not eat pork. All my layover flights were on time with on time boarding/ departure which i Highly appreciated."
Contra: "I did not understand why they would use the same seat design they used for a 2-5 hour flight for a 11Hour Flight!! I had never experienced being that uncomfortable in my seat. I am used to flying 13hours straight but with comfortable and Padded! seats with room to move. the seats were not padded and there was little to no space to put your legs in a comfortable position. My back and neck were killing me in the last 2 hours."
Contra: "Delayed 4 hours so I missed my connection. Flight attendants not kind. Could not sleep due to flight attendants chatter standing next to my seat."
Pro: "The staff were very friendly and professional. The trip to the Maple Leaf Lounge always a great experience!"
Contra: "For a business class ticket, the food was not the best. There was no service of any kind until we got in the air. Most airlines in business class will at least give you a drink while u are waiting for everyone else to board."
Pro: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Contra: "Extremely delayed, and changed our seats to worse ones"
Pro: "Seats are cramped - spacing is too small. Will avoid Air Canada in future"
Pro: "Clean and friendly"
Contra: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Contra: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Pro: "Flight attendant was great"
Contra: "Overbooked flight. Only able to board because someone missed flight. Delayed flight by over 30 minutes."
Pro: "Friendly staff, decent food"
Contra: "Premium Economy seats didn't have leg rests"
Contra: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Contra: "The food was,nt S-o good,I requested chicken, that was'nt enough for all pasangers and I got pasta that had only tomato n-o parmegiano or cheese. At breakfest only banana bread that was very sweet, S-o I was desapointed. The chair in front of me was leaning on me because îți was broken The selecțion for movies on TV screen was very dificultate as the cursor didn't! responded to my movements"
Pro: "I enjoyed the entretainment system in this flight."
Contra: "Sits were way to small and the space is something to consider"
Pro: "Very good !"
Pro: "Very pleased from take off to landing"
Pro: "Flight was on time and crew was friendly"
Contra: "Old airplanes, not very clean"
Pro: "The flights were on time, the seats were roomy, checkin went smoothly."
Contra: "The tray tables were filthy, there was food left in the seat pockets. Also there looked like dog feces on the ramp leading to the plane."
Pro: "Crew was professional and friendly."
Contra: "No video on an international flight without an iPad or other device (with the app that want warned about until after boarding the plane) and even then the available selections were bad."
Contra: "Did not make this flight."
Pro: "It was short."
Contra: "The gate area was horribly crowded, extremely chaotic and hot."
Contra: "Headphone jack was broken and just crackled in my ear. Flight attendant charged me for a wine then forgot to give it to me, when I asked for it she then did not believe me and I had to dig out my receipt."
Pro: "Great Pilots The pilots were great! The weather was not optimal, but they did a great job of making us as comfortable as possible."
Contra: "Better Quality Food Needed The salted plate served was sub-standard. Also, it was full of salt and poses health risk for many people. In the past, better food was served including a pot pie. Also, the staff should be more aware of the wines to be served. And there is not enough attention paid to service in the executive cabin as the attendant runs back and forth between both cabins."
Pro: "We left and arrived on time. Crew was courteous. Streaming service was surprisingly good!"
Contra: "Food was not good, and there was little food and drink service. Having to pay for an emergency exit seat."
Pro: "The gate crew in Toronto was outstanding.Very helpful in making sure we made it on to the Boston leg."
Contra: "We were at the gate in Toronto for the Boston leg but the computer assumed we would not make the connection because our layover was less than an hour. We booked through Kayak but were not told that the layover was too short."
Pro: "The tv for each individual person"
Contra: "Always late."
Contra: "Air Canada Oversold my flight, the process of reaching my destination was incredibly painful and uncertain. For example -at one point an Air Canada service representative provided me with a ticket for my original flight with a seat assignment however when I tried to board the aircraft the gate agent confiscated the ticket and then destroyed it advising that I was not supposed to get a seat. Air Canada gate agents and check in staff were visibly struggling with the computer booking/reservation system at multiple points throughout this process. For example - at one point my bag was checked on a flight that I was not on and the gate agent openly expressed disbelief and concern that it was happening outside their control... very concerning."
Pro: "I liked the food and snacks."
Contra: "They don't have the screen to watch movies. You need to bring your phone or tablet. It's free to watch movies, but they don't have many kinds."
Pro: "The flight attendants, especially Theresa, were fantastic. Theresa was very attentive, fun, and made each passenger feel special. The flight crew Supervisor greeted us each by name and leads a spectacular crew. The seat, amenities, entertainment, and food were just amazing."
Contra: "Business class did not have it's own boarding call."
Pro: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Contra: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Contra: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Contra: "The entertainment options seem quite limited for a flight that long. Most of the movies and television episodes offered were dated."
Contra: "Bathroom needed more attention to cleanliness"
Pro: "Crew was fine, should serve at least a cookie with the drink..."
Contra: "Didn,t like the service I received getting off the plane.. Cannot walk any distance..Didn,t order a wheelchair, because I didn,t know I had too. Asked for a ride on the golf carts, got told to walk around the corner, and one will pick me up!! Never saw one yet!!! Took awhile but managed to walk to the luggage, but had to sit for half hour with the pain in my legs.....No thank you Air Canada, next tine it will be different air lines....."
Contra: "Flight was delayed 2 hours"
Pro: "The flight itself was good. Nice and smooth with no issues"
Contra: "Boarding was confusing. They had 2 different flights leaving out of the same gate at almost the same time. There were some People who were confused."
Pro: "Smooth flight and competent, friendly crew."
Contra: "No TVs and limited movie selection."
Pro: "The food was amazing! The quality and the freshness, please continue serving Korean food on the flight!"
Pro: "Captain gave us regular updates"
Contra: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."
Pro: "Crew very attending, helpful."
Contra: "long wait at gate on departure had to walk back to security for re-check which is BS"
Pro: "Ease of boarding"
Contra: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"