Floris Ustel Midi

Good location (metro 2 min, center 10 min walking)

Narrow!!! corridors, passage, stairs, lift!!!

The room was functional but the heating was not working and it was snowing very hard and it was very cold inside the room, infact my wife and I emptied our cases onto the bed to keep warm

Liked the price, ease of booking, cleanliness of room and the fact it was lovely and warm.

Hotel reception staff were very poor, I booked a taxi on arrival for the next morning, the next morning I tried to confirm with reception 30 mins before pick up that all was ok - they said it was fine, no need to check with the taxi firm;what a surprise - taxi never turned up! When I finally managed to persuade reception to ring the taxi company (they just kept saying "get the metro!") they found out the taxi had never been booked in teh first place!! No apology from teh hotel reception staff, nothing. I was over an hour late for my meeting all because the reception staff were too lazy and ignorant to do thier job properly and offer a decent level of customer service.

The Breakfast was good and hotel position was ease to find.

The neighbourhood is not so good.

Quite good location.

You have to pay for the Wi-Fi service, but the connection is really bad. It will disconnect for 15 seconds in a minute but it will automatically reconnect. Staffs did not let me to refund that.