Distanța până în centrul orașului
Nota oferită locației
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Great hotel but location a bit far from the touris
The room was very spacious and the hotel is bright, modern, and clean. Good price but mainly made up of business travelers (we were on our honeymoon). Didn't try the restaurant/bar (Smoods) on the first floor because the priced seemed absurdly high. Would be great for a longer term business stay because of the separate desk area in the room.
Not much negative to say. The location is a bit of a hike from the tourist hotspots like the Grand Place. It's close to the Botanique metro station which was convenient but it would have been nicer to have a quicker walk to the city center instead. If you do walk to the city center from the hotel, make sure to walk through the gardens and then down Rue Neuve - it's much nicer than walking between all of the business buildings.
I'll never stay here again
The room is big for the price we paid. The bar downstairs was nice and the bartenders were friendly and even made us specialty drinks that weren't on the menu
We got to the room late in the evening, the receptionist gave us our room key. When we got to our room, our key didn't work. This happens sometimes so we weren't too upset. I came back downstairs and told another guy at the desk that we had just arrived and that our key didn't work. He fixed it and apologized, we headed to our room. When we opened the door, a woman shot up out of bed and asked "who's there". I felt terrible. Tried to apologize quickly as I spun out the door. I went back down to the desk and the people working had figured out what happened because the lady I walked in on called the front before we got down. They gave a voucher for 1 free glass of wine or beer and gave us the new key and apologized once more. When I turned to walk away, I realized that the same room that we just interrupted that woman in was still written on the key holder card. I turned and told him "this the same room we just came from". He said "oh, oh, I'm sorry." And gave me the right number. But he almost sent us back to the wrong room a third time. All kinds of other things went wrong while we were there. Loud construction RIGHT outside our window at 6am every morning. We were told we would get a five dollar voucher for the bar for every morning we didn't get our room cleaned and we never got it. 4 days in a row, we didn't want our room cleaned. We didn't care about the voucher, but when we went to the desk to ask for an extra bottle of water for our room (which comes with a free bottle of still water and sparkling every morning if you get it cleaned) the desk attendant said we couldn't have free water if our room hadn't been serviced. But when I mentioned that we never received our vouchers, there was some reason we couldn't get that either. I was so frustrated from no sleep from the construction and all the other issues (many of them too small of importance but also too many to list) that I stopped listening to their reasoning. I had decided that I'll never stay at this hotel again. Which is unfortunate because I had stayed there one night last time I was in Belgium. I didn't have much interaction with the staff as it was another late night. I just needed a bed for the evening. My only complaint was the location was kind of inconvenient but after this experience, i realized the problems are far worse than the location
We liked the art work in the room and the TV prompter for information
The staff was really rude when we were checking out. There was a problem with an overcharged credit card and they made it to seem like it was our fault and took forever to fix it. Also the location was close to a bad neighborhood and it was really far from the city center
Nickle and dime the guests
Great breakfast simple fresh room decor
Hotel will not loan adapter most basic thing in most hotel bug charged almost 10€ for one. Stayed with other hotels in area none does this
The rooms are spectacular for a 3 stars hotel and the staff is very kind and helpful.
excellent reception at the front desk from the arrival until departure
The staff were very friendly and helpful. You were able to choose your room based on the decoration. The rooms were very comfortable and quiet. Also, the hotel is very close to a tram station and about a ten minute walk to the train station. My room was very clean and seemed new. Also, why go for a hotel breakfast when you can buy a delicious waffle in the Grote Markt?
The deadbolt on the back of our door wasn't working properly, but the room still locked.
I liked the fact that the rooms are of good size, as well as the cleaness of the hotel in general
I found few employees quite rude. There is one called MC that is very rude. I also didn't like the fact we didn't have water in the room fridge and we need to ask for water downstairs in the reception.
Very modern, well designed hotel. Helpful staff. Nice size, comfortable room.
Our room weren't cleaned properly on our arrival, the trash was still there and there were strings of hair in the bath tub.
Friendly staff, nice room
Extremely slow wireless, odd selection of TV channels
My room was spacious and they offer a good buffet breakfast with a wide range of choices. The free wi-fi in all rooms also came in handy. The hotel is close to the metro and bus- and tram stops.
They are currently undergoing a big revamp and as such parts of the hotel are under construction. I experienced a bit of construction noise, but there were no problems regarding dust etc.
Near Metro Station, Big clean rooms
Arrangement of the breckfast room, to many different places
Cunstruction work, to nosie
Gift toy, free wireless, clean room
price of 150€ per night is too expensive. Similar quality hotels are around 120€ per night.
în baza a 3.583 review-uri
Politicile pot varia în funcție de tipul camerei și de furnizor.