Zava Boutique Hotel

To be honest absolutely nothing.i could be wrong but in my case i am just giving my honest info about my experience there and comfort, poor design for the name they give.poor costumer experience,late with service ....typical romanian....

I went in Zava 2 times in some days in between. Deco is excellent. Staff is attentive. First time, I got a very good room on the 2st floor. The 2nd time, the room was on the 3rd floor without lift and was in slightly less good condition than the one on the 1st floor. Anyway, value for money is excellent. On top of that, kitchen is very good. So I'll go back there when I am in Bucharest!

One lady, from the reservation. She was wearing glasses and had brown hair. She was the only smiling, kind and helpful person among the hotel staff.

Breakfast room was very dark and depressive and the service for the breakfast was very slow. One day we had to leave the saloon without eating anything because the waiter/waitress did not come in 15 minutes. Also the staff was not very helpful and friendly.There was no elevator and so this made us to carry big bags and luggaces to the second floor which has a lot of stairways. The staff did not help us for the carrying. And the last day we were just 10 minutes latefor the check our but they called and called to remind us the check out time. May be it's our culture, but we think that this was rude, also the hotel was not full so they did not need to rush like that.

the only thing i liked was the receptionist that welcomed us at the arrival. nothung else.

the service was pretty bad, not kind nor answering to the specific requests of the reservation. the food&drinks were not enough for our group. there were no mirrors in the rooms! it wasn't possible to arrange the breakfast with 15 min late, although we were the only guests at the hotel and we had a child in the group.

Good location, quite good breakfast

They didn't have our reservation made via booking.com!!! Fortunately they had a free room available and charged us a booking.com price. The bed was very uncomfortable, private parking was just a street parking with cameras, a shower cabin was broken, only one set of towels in double room.