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|Luqa Malta Intl|
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Almost everything! Our stay was perfect (except one small incident), and very reasonable for the quality of the hotel and services. Our room was spacious, clean, with a nice view of the marina. Overall I would highly recommend.
In the Quarterdeck bar, we were very unhappy with one incident. We looked at the specialty gin menu, and decided to order one each. We put the menu down, then the waitress came over and took our order. When we went to pay, we were charged a much higher rate. When I complained, I was told that unless the customer specifically says they are ordering from the special gin menu, they are charged the usual rate for a double gin with a tonic mixer. This adds up to be much more expensive. I asked about the ingredients, and the amounts of gin and tonic are identical. The only difference is the glass it's served in and the garnish. There was no offer to change the price, although I was asked if there was anything else we wanted. This is very, very bad practice. It's clear the staff are told to ring in the order this way unless instructed specifically otherwise. A poor way to make a few more euros, in an otherwise exceptional hotel where staff go out of their way to please. I'm not sure why any customer would choose to pay more for the same drink, so why not just charge the lower price, or at least ask the customer for clarification?
Large and quiet room, nice decor, location next to the bay. Very good Thai restaurant.
Poor quality of breakfast. Pooor quality of dinner in the main restaurant. Sheets were not changed daily. Very aggressive communication such as "you mustn't touch anything in the minibar or you will be charged a fortune". The hotel blocked 400eur on my credit card for two weeks.
amazing choice of breakfast! great location and nice pool area. Great being able to sit outside for a drink in the evening.
towels and bed a bit hard, decor old fashioned - could have made more use of fabulous position
The pool area and sun deck and very nice, and the food, especially breakfasts were superb
Extremely noisy neighbours, playing load music late at night
Staff were all v. v. friendly, location, breakfast is one of the best Hilton breakfasts I've had, pools, good offer on the spa on a rainy day.
Room cleaning was not up to scratch, it was of the 'lick and a promise' variety. Bed changed only once during 7 nights' stay, @ €415 per night...Housekeeping walks straight in without knocking, which is really not on. Car park is a very strange affair with hidden lifts and level 5 inside the hotel is level 0 in the car park, utterly confusing.
The executive lounge was very good for breakfast and pre dinner drinks, felt that it should have stayed open for after dinner drinks.Good location.
Access to certain parts of the building required changing lifts.
A very good hotel with good facilities. Clean and accommodating staff.
May be a little difficult to access sea due to sea conditions. However, 4 large swimming pools available
Just returned from Hotel Hilton Malta feeling very relaxed. Hotel was great with excellent restaurants on site and within walking distance at the marina and nearby Spinola Bay,
the atmosphere was great and relaxing and the staff was extremely helpful and friendly
the water was a bit expensive...make sure that you purchase it from the grocery next door....bottle of water in hotel cost euro 4.5
the staff where very nice polite and helpfull, the entertainment was good and the bar at the deck was excellent
Scenery was pleasent but it was a little bit uphill slope to climb! The hotel. Generally if I go to malta I would prefer it again.
în baza a 1.663 review-uri
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