Evaluări recente
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2,0
Pro: Staff was very friendly and tried to be helpful.
Contra: They would not rent me a car without a “credit card” even though my Visa debit card worked just fine for Kayak to make my reservation and charge me $88 for the insurance I ordered for the car. And I requested a refund, but of course that’s a different company, so I have to take it up with them. I emailed the insurance company with no response!
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2,0
Pro: Did not get rental, didn't know about 3rd party rental.
Contra: Communication between both parties. Paid for insurance on rental I didn't get.
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2,0
Pro: I did not get a rental he called me at 2pm which was my reservation time to tell me they didnt have pick ups.
Contra: Dont let me reserve something online if its not at the location, online option should say not available.
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10,0
Excellent Service
Pro: This location always gives great service and bends over backwards to be sure you are satisfied. A stark contrast to the airport location where I recently had a bad experience. I never heard from Enterprise corporate in response to a follow up email. But I digress, this location is one of the best I have dealt with. Good clean cars and great service!!
Contra: Nothing comes to mind, explanation of fees was complete and thorough.
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10,0
Jason was awesome
Pro: Jason was very accommodating and polite. I I had to return the car a couple hours later than anticipated and he told me that was not a problem which I really appreciated.
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10,0
Pro: Staff was very helpful and accommodating. They were all very friendly. Given an free upgrade as they didn’t have the level we reserved.
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10,0
Contra: I do wish the rate had been a little lower.
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9,2
Rest experience
Pro: Staff at this location are very helpful. Pick up and drop off at the airport were no problem. Price was OK
Contra: Overall the car was fine, inside of windshield needed attention which was not an issue other than first thing early AM. It was a fast turn around so they didn't have much time to detail the car. It had quite a few miles on it for a rental. I also noticed someone had smoked in the car which these days is a no-no.
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8,0
Great Service!
Pro: Easy pick up and great customer service
Contra: Nothing to do with this location but at some point someone had smoked in the car. Only really strong after being closed up.
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2,0
fix the site:
Pro: I got a great rental at Hertz!
Contra: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.
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10,0
Pro: This particular site was outstanding in providing great and courteous service. They were prompt in delivering the car and were able to satisfy all my needs very well.
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5,6
Good price, but difficult experience
Pro: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Contra: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
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10,0
Excellent Service
Pro: This location always gives great service and bends over backwards to be sure you are satisfied. A stark contrast to the airport location where I recently had a bad experience. I never heard from Enterprise corporate in response to a follow up email. But I digress, this location is one of the best I have dealt with. Good clean cars and great service!!
Contra: Nothing comes to mind, explanation of fees was complete and thorough.
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10,0
Jason was awesome
Pro: Jason was very accommodating and polite. I I had to return the car a couple hours later than anticipated and he told me that was not a problem which I really appreciated.
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10,0
Pro: Staff was very helpful and accommodating. They were all very friendly. Given an free upgrade as they didn’t have the level we reserved.
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10,0
Contra: I do wish the rate had been a little lower.
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9,2
Rest experience
Pro: Staff at this location are very helpful. Pick up and drop off at the airport were no problem. Price was OK
Contra: Overall the car was fine, inside of windshield needed attention which was not an issue other than first thing early AM. It was a fast turn around so they didn't have much time to detail the car. It had quite a few miles on it for a rental. I also noticed someone had smoked in the car which these days is a no-no.
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10,0
Pro: This particular site was outstanding in providing great and courteous service. They were prompt in delivering the car and were able to satisfy all my needs very well.
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2,0
Pro: Staff was very friendly and tried to be helpful.
Contra: They would not rent me a car without a “credit card” even though my Visa debit card worked just fine for Kayak to make my reservation and charge me $88 for the insurance I ordered for the car. And I requested a refund, but of course that’s a different company, so I have to take it up with them. I emailed the insurance company with no response!
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2,0
Pro: Did not get rental, didn't know about 3rd party rental.
Contra: Communication between both parties. Paid for insurance on rental I didn't get.
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2,0
Pro: I did not get a rental he called me at 2pm which was my reservation time to tell me they didnt have pick ups.
Contra: Dont let me reserve something online if its not at the location, online option should say not available.
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2,0
fix the site:
Pro: I got a great rental at Hertz!
Contra: I attempted to book online 2 times (on the Enterprise Site), I got all the way to payment and whack, disconnected. I follow-up with a call, disconnected! I guess you no longer need/want my business.
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5,6
Good price, but difficult experience
Pro: The staff was very helpful in the Columbia pick-up location. The car we ended up with was comfortable and ran well. When we encountered problems with the pickup (see other section) the staff was happy to assist me in finding a suitable replacement vehicle.
Contra: We ran into some difficulties with the pick-up in Columbia. Initially, the gentleman helping me didn't think he had a car in the category I had reserved. He did offer me an upgrade to a pickup, but, as I was driving down the entire East Coast, I didn't want to chance luggage in a pickup. He eventually found a car in my category. When he opened the door, the smell of strawberry air freshener was overwhelming. By the time I got home with the car, I could tell why - there was a definite smell of smoke in the car. I called to get a new car, as I was going to have it for a month and wasn't prepared to drive a car that smelled so strongly. They asked me to drive back in with the car and choose one off their lot. I was offered a smaller car, but my luggage wouldn't fit. He then offered me a car that they were still detailing. We did take that one, but it ended up having had cola or some sticky substance sprayed over much of the interior... Hence my rating on cleanliness.
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