This leg of the journey was excellent.
Everything went awesome! Thanks.
Pro: "Young crew, with positive attitude and very kind and helpful."
Pro: "The crew was very nice and attentive, I really like the food on Lufthansa"
Contra: "The movie selection was limited and dated"
Pro: "Crew good, food good, plane clean"
Contra: "Temperature on plane was warm."
Pro: "The airline staff was great. Everyone really helpful."
Contra: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."
Pro: "The crew was great and the snacks provided were delicious!"
Contra: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Pro: "Crew and flight were great. overall excellent experience."
Contra: "The Cabin seating"
Pro: "Food and boarding process"
Pro: "The crew were very considerate. Also they have the best baby beds we have seen so far"
Contra: "The entertainment system was glitchy."
Contra: "Seats felt like Adirondack chairs..hard and no lower back support."
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "Lounge was very clean"
Contra: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."
Pro: "The crew were impeccable."
Contra: "Very narrow economy seats."
Contra: "See previous comment. Airline service needs to be vastly improved."
Contra: "Wish we’d had a bit more legroom"
Contra: "While missing a connection happens sometimes, Lufthansa was particularly dreadful in handling the situation. Hundreds, or perhaps thousands, of travelers were not informed about what was happening with their connections, or given any guidance. This all arose from around an inch of snow in Frankfurt. It caused bedlam at the Frankfurt airport, which the Lufthansa staff appeared utterly unprepared to deal with. This is our second very bad experience with Lufthansa."
Pro: "Friendly crew"
Contra: "when seats recline in economy you can barely get in and out of a seat"
Pro: "Boarding is efficient. Flight very smooth."
Contra: "great crew"
Pro: "Great service across the board! Wonderful, experienced staff!"
Contra: "Seat space was inadequate. My shoulders are 4 inches wider than the seat space including both shared arm rests."
Pro: "The boarding process is very efficient."
Contra: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."
Contra: "Not well organized and food is unhealthy"
Contra: "The boarding process takes too long as people try to take too many things"
Contra: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."
Contra: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."
Pro: "Crew friendly, good food"
Contra: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"
Pro: "Crew was very good. Pilots, definitely, were high level professionals."
Contra: "No negative comments for this leg."
Pro: "Every thing"
Pro: "SAS and BA can do better"
Pro: "Professional flight crew. Good leg room. Smooth flight."
Contra: "No complaints"
Pro: "With a long flight, just not enough seat or leg room for coach."
Contra: "Cramped seating."
Pro: "Excellent Flight"
Pro: "Spacious seats Food Check-In"
Pro: "Multiple entertainment choices. Food in Economy was better than expected and hot food was served at a good temperature."
Contra: "Tight leg room in Economy and the seat was a little hard."
Pro: "Still loads of leg room in economy which is great for a tall person like myself."
Contra: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."
Pro: "Great entertainment package. IFE was great, large screen, with a variety of choices. Lavatories are very spacious on A340-600 (lower deck)"
Contra: "The amount of space at the rear of the aircraft is incredibly limited. I was sitting in row 57 and due to the narrowing of the fuselage toward the back, the seats are narrower, some without arm rests and people going to the back of the aircraft keep bumping into seated passengers. Leg room as incredibly limited. This is not acceptable for a major airline. The terminal at Newark is rather old and not the cleanest. Due to the lack of clear communication, most passenger were confused at to the order of boarding."
Contra: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."
Pro: "Pretty much everything"
Pro: "Inflight entertainment was excellent, the food and service was excellent, no complaints except for legroom."
Contra: "I'm a pretty tall guy. Legroom was an issue if you are over 6 ft tall. The trey's / tables can't fully extend making it hard to use for eating."
Contra: "The crew was ignorant and I did not recieve a meal after asking numerous times."
Contra: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."
Pro: "Boarding process"
Pro: "Very prompt, good food. We encourage trip very much!"