Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Pro: "Enjoyed the flight. Great friendly crew. Both flights CMB to DOHA and DOHA-DFW were nice and clean. Food was great!"
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "All okey except earphones issue .. doesn’t works to be connected"
Contra: "Every thing is good"
Contra: "Friendly and wellmennerd team."
Pro: "the crew was amazing"
Pro: "Friendly crew and easy boarding"
Pro: "Quality aircrafts and entertainment."
Contra: "Service and helpfulness of attendants."
Pro: "Everything is perfect"
Pro: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Contra: "Nice if they offered/served drinks before meals"
Contra: "Food and seat comfort could be better"
Contra: "The new Q suites in business are GREAT!"
Contra: "All was well, thanks"
Pro: "Staff, service,"
Contra: "Legroom, seat comfort, very long flight"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "My mom traveled alone for the first time. She doesn't speak English very well. I'm so impressed with the crew that they took good care of my mother. They understood her super broken English and served her real good vegetarian food. Thanks again."
Contra: "not so much."
Pro: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Contra: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Pro: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Contra: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pro: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Contra: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Contra: "Everything ok"
Pro: "Movies collections, friendly staffs"
Contra: "Just bathroom in end"
Pro: "There were a lot if security checks but the boarding crew was very helpful and let me check in a bag at rhe last minute with duty free shopping items that i would not have been able to carry with me on-board the airplane."
Contra: "No internet and the food was mediocre at best."
Contra: "They drop you at the airport for 16-17 hours Airport hotel costs around 350$/night No entry visa for layovers exceeds 8 hours as they announced The answer they gave No entry visas because you bought a discounted ticket!!"
Contra: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Contra: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Pro: "Quality food and hospitality"
Pro: "Everything from courtesy, to very good food, and a clean flight."
Pro: "I received email telling me that my fright was delayed and showed the time they told me to be at KGL airport but when I showed the airline was already left because they was no delayed. I had to book another plane to return to US which cost me $1500. Here is the email Dear Mr Muvunyi Good morning This is to inform you that your flight from Kigali QR1378 is delayed due to operational reasons, please be at Kigali Airport for check in at 4PM and check-in will close at07PM. Best regards Jeanne D’arc Uwitije Reservations & Ticketing Supervisor Tel: (+250) 252553500"
Pro: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Contra: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Pro: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Pro: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Pro: "Great service. Easy. Comfortable."
Contra: "Only 2.5 meals in 16 hours!"
Contra: "Very uncomfortable seats- Space between seats is very tight"
Pro: "I had a great experience with overall trip."
Contra: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Pro: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Contra: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Pro: "food and courtesy of the staff"
Contra: "Food serving took a while. And need improvements."
Pro: "I like everything about Qatar Airways"
Contra: "Suggestion: I think it is better if all the children and their parents/ care takers are provided priority seats in front. This will reduce unnecessary annoyance caused to other passengers on long flights and at the same time enhance the experience of the children and their care takers if special attention can be devoted to them."
Pro: "Boarding and Seat comfort was good"
Contra: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Pro: "On Time Cabin Crew great"
Contra: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Contra: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Arrived early. Smooth ride
The airport at Bucharest is a nightmare. Rude agents at the Delta partners desks and no directions for finding the correct place to go. Boarding at Amsterdam took over one and one half hours by the time we were sent through three security lines at the gate. No explanation for why we were herded through one line and then sent to another and then finally through another security procedure where they wiped us down for something. Atlanta was probably normal for there. All three legs of the flight were late but I did make it home after a very frustrating and exhausting 24 hours. At this moment I feel as if I will never go anywhere again,.
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Pro: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Pro: "Safe travel"
Contra: "more masks"
Pro: "The seats were extremely comfortable! I"
Pro: "The delta checkin desk were exceptional."
Pro: "Free entertainment"
Contra: "The Entertainment display didn't work."
Pro: "Good seats"
Contra: "Flight was delayed and my luggage didn’t make the plane."
Contra: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pro: "The crew was great and the seat was good"
Contra: "Our flight was 3 hours delayed"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Pro: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Contra: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pro: "Great Service and flight was without problems or delays. Arrived on time ."
Pro: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Contra: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pro: "Early arrival. On time departure. Good selection of movies"
Pro: "Smooth and comfortable flight."
Pro: "The movies"
Pro: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Contra: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Contra: "Turbulence but no one can help that"
Contra: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Contra: "Not much- pretty great flight"
Pro: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Contra: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Contra: "Delay was over an hour"
Pro: "Roomier than a lot of airplanes."
Contra: "Bumpy ride. Nobody's fault."
Pro: "Entertainment system, snacks and friendly crew members"
Contra: "Serious delays on flight. It was very tiring and became an all day affair."
Pro: "Seats were spacious"
Contra: "No entertainment, snacks were bad and plane was old."
Pro: "20 minutes ahead of schedule"
Contra: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pro: "Everything was great"
Pro: "I liked the legroom and the seat"
Contra: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Contra: "Customer service"
Pro: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pro: "On time with no drama"
Pro: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pro: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Contra: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pro: "-forgot to charge me for wine"
Contra: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pro: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Contra: "No complaints!"
Pro: "on time meet all my expectations"
Contra: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pro: "Departing on time and clean"
Contra: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pro: "Very courteous staff. Legeoom not too bad."
Pro: "on time; boarding was smooth; leg space was good"
Contra: "wifi was not working; food was below average; movie selection options poor"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Not a lot of newer movies"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Contra: "Was the worse food that I was served on a international flight."
Pro: "Flight was smooth and arrived early even though it left 30 minutes late."
Contra: "Lufthansa should schedule more time to make connections."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Same nice crew"
Contra: "My luggage destroied"
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Contra: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Pro: "The atmosphere they create is very comfortable"
Contra: "I don’t now"
Contra: "Will need to add more recent movies for entertainment"
Pro: "I was upgraded to a better seat and the flight was comfortable"
Contra: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Great crew, comfortable space at the bulkhead seat"
Pro: "Going out the crew left something to be desired, the crew on the return trip was outstanding! Friendly, courteous, caring, efficient."
Contra: "Ran out oof meal choices twice"
Pro: "Very good service.."
Contra: "The food is not tasty"
Pro: "Food was good and that is all I can say was good about that flight"
Contra: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Pro: "having the TV with lots of choices"
Contra: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."
Pro: "Crew very NICE. Customer service means a lot and they were wonderful."
Contra: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Pro: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Contra: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."
Pro: "Food choices were excellent. Crew was attentive."
Pro: "Good quality: crew, equipment, customer service"
Contra: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pro: "Crew was very good. Pilots, definitely, were high level professionals."
Contra: "No negative comments for this leg."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Contra: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Contra: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Contra: "Crew could be more responsive"
Pro: "Everything went fine."
Pro: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Contra: "Walking up a flight of stairs with my heavy carry on bag!"
Pro: "this flight was very good, all right."
Contra: "Movies need to be have better selection - are allways same, no pleasant movies."
Pro: "courteous crew, clean equipment, right temp"
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Small seats , no entertainment, crowded flight
More space . Several delays , boarding process and security extremely disorganized and time consuming
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Contra: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Contra: "Mi s-au pierdut bagajele !"
Pro: "Although economy, it was pleasant and okay"
Contra: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "good food, drinks, good entertainment options"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Liked all except the food"
Contra: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Pro: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Pro: "The stewardess is very polite and accommodating n"
Contra: "Space between seats"
Pro: "Timing flight people working very nice and hospitality"
Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"
Contra: "They cancel the flight without letting me know!"
Contra: "Food part was missing."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "My flight from Vienna to Warsaw was fine."
Pro: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Contra: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pro: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Contra: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Pro: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Contra: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Contra: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Pro: "Service beyond expectations"
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Pro: "Was on partner airline Austrian Air. Very good service."
Contra: "At Vienna gate G31 it was difficult to hear announcements."
Pro: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Contra: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Pro: "Service was great and the flight on time."
Pro: "Great grew, great flight. Thank you!"
Pro: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."
Contra: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Contra: "The delay in take-off"
Pro: "On time, comfortable flight"
Pro: "Good service"
Contra: "Instant coffee"
Contra: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "The crew was very kind"
Contra: "When its rain we shouldn’t walk to the air plain"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Professional crew. Good simple check in."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crew tried to be helpful but were equally frustrated with the ground crew."
Contra: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pro: "KLM STAFF WERE VERY PROFESSIONAL"
Contra: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Pro: "very nice crew"
Contra: "my baggage was lost"
Pro: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pro: "Comfortable seat, great crew."
Contra: "Flight delayed, no USB port and no entertainment"
Contra: "Travelled business class and was ace experience"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The friendliness of the crew"
Contra: "Late departure. Rush to connect."
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "the crew was nice"
Contra: "Seat confort on long flights, leg rooms,"
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Contra: "Not enough leg room"
Contra: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Contra: "Nothing special"
Pro: "The crew was efficient. Flight left on time. Food and wine served."
Contra: "No entertainment."
Pro: "Good selection of movies."
Contra: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pro: "Good flight, arriving well on time."
Pro: "Everything excellent. Comfortable seats in business."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Good Experience"
Contra: "Nothing much"
Pro: "Delayed flight but staff apologized as for safety reasons."
Contra: "Very late arrival"
Pro: "Just great crew."
Contra: "Not comfortable at all and will not book KLM again."
Pro: "Airlines issue"
Contra: "Profiling certain customers"
Contra: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pro: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Contra: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pro: "Good multi media access and content"
Pro: "Crew was very helpful.food"
Contra: "Food was not upto the mark."
Pro: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pro: "great choice of entertainment content, friendly crew"
Pro: "Everything - Checkin, crew, food, entertainment"
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pro: "Easy airport business"
Pro: "Speed, crew, and reliablity."
Contra: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed the plane didn't have wifi / USB"