KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
Lots of delays. Armrests are not big enough for two people.
Pro: "Comfort plus is a nice upgrade"
Contra: "Having a clear gate to take advantage of being early."
Pro: "Crew was nice and friendly"
Contra: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
Contra: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
Contra: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
Pro: "Crew ok ... not engaging"
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "The DCA airport was having some problem. 1.5 hours late. Not very good."
Pro: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
Contra: "Good stuff."
Pro: "No delays. Easy boarding."
Pro: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
Contra: "Flight was delayed by an hour. No explanation given"
Contra: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
Pro: "On time boarding. Good entertainment options, friendly staff"
Contra: "Seats could’ve been assigned ahead of time"
Pro: "Crew was good"
Contra: "No idea why there was over a two hour delay."
Pro: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
Contra: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
Pro: "The crew onboard was very good."
Contra: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
Pro: "The service, free entertainment."
Pro: "Early boarding for Seniors"
Contra: "Limited food"
Pro: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Contra: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Contra: "There was no rhyme nor reason for who boarded first"
Pro: "Great crew"
Contra: "AC was not working properly and it was very hot and miserable trip"
Pro: "Great service by gate operators."
Contra: "TSA process"
Contra: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Pro: "The free small meals are a nice touch. Everything was great. The flight was on time and lived up to my expectations for the best US airline."
Contra: "One of the flight attendants didn’t seem super happy. Not much to complain about on this flight."
Pro: "Arrived safely"
Contra: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Pro: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
Pro: "The seats."
Contra: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
Contra: "Disgusting smell to urine and else. It was a two-hour bad experience"
Pro: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pro: "The movie availability was very much appreciated."
Contra: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
Pro: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
Contra: "Nothing really. It was an uneventful flight with good service"
Contra: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pro: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Contra: "Flight was late by almost 2 hours!!!"
Contra: "no access to sky club"
Pro: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Contra: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Pro: "left on time - landed early. Gate checked my luggage for me."
Pro: "Friendly crew"
Contra: "The cost of the ticket"
Contra: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
Contra: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Contra: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
Pro: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
Contra: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
Delay and change of terminal last minute
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Salimos a tiempo . El business es muy confortable"
Contra: "La comida horrible . No se limpian los baños"
Pro: "Crew good and seat OK but not exceptional for business class"
Contra: "Food was average - main course could have been better. Range of movies ok but not great"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Professional crew. Good simple check in."
Contra: "All of the less than good, obvious!"
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crew were excellent and seats were comfy."
Contra: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pro: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Pro: "Crew was great and helpful despite oversight in my special meal."
Contra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pro: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Contra: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Pleasant flight"
Contra: "We were delayed & missed our connection"
Pro: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Contra: "Everything was very good."
Pro: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Contra: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Contra: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Pro: "Gaps between seats are very narrow."
Contra: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Contra: "wasn't able to take the flight since I missed it"
Pro: "Overall booking and airport was ok. Food was also actually quite good."
Contra: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pro: "Shirt flight but well catered, boarding was efficient and quick."
Contra: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Contra: "Cramped seating."
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Contra: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Contra: "We did not get two of baggage at the destination."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Contra: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Pro: "Excellent very good"
Contra: "Everting so good ex"
Pro: "Short flight with good communication."
Contra: "Nil to complain."
Pro: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Contra: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Pro: "Comfort economy well worth the extra."
Pro: "newer plane, good staff"
Contra: "need better and more food options, more often"
Pro: "Everything. Staff incredible."
Pro: "Airline staff good and professional"
Contra: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pro: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Contra: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pro: "Easy airport business"
Pro: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Contra: "Nothing. This is filler text to meet min characters."
Pro: "Good and plenty of food available."
Contra: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Contra: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed the plane didn't have wifi / USB"
Contra: "Everything was good"
Pro: "Good crew and service"
Contra: "Tough landing at DC but it was the wind"
Contra: "30 min to de-ice an E170? Why?"
Pro: "My crew was very attentive"
Pro: "Awesome Customer Service"
Pro: "Flight was short."
Contra: "Everything else"
Contra: "Not being delayed for 6 hours would’ve been better."
Contra: "Weather delay 5 hours"
Contra: "AA provided me NO assistance when my flight was cancelled and I had to make arrangements on my own, which caused me to incur in extra expending."
Pro: "Seats were not too cramped."
Contra: "Wifi that actually worked."
Contra: "O prematurely had to check my carry on when there was room to bring it on board with me"
Pro: "Free movies on the included display and electric outlets are top notch."
Contra: "I wish they would offer food service more in the middle as we just ate before boarding."
Pro: "All the crew were pleasant"
Contra: "There was a delay but we weren’t well informed"
Contra: "Better seat cushions! There is not much padding & the seats get really hard."
Contra: "The plane was so hot temperature wise. I was literally sweating in a T-shirt"
Pro: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"
Contra: "I'm a tall person and there wasn't an option to get a seat with any extra leg room. Additionally, the gate staff were not helpful or informative about the flight and rushed when it was time to board."
Pro: "The free entertainment."
Contra: "Everything was great."
Pro: "The flight to Washington was fine. It was the flight back that I have issues with."
Contra: "My issue with flying back American is that...I didn't. They boarded us on the plane, moved down the tarmac, and then checked to see that we had a brake problem. They took our plane out of service (which I get, I would want brakes before takeoff), but then they never updated us on our status, until I physically went to the counter to ask an hour later. This is when they informed me that the flight was cancelled and we were rebooked on the 9pm flight (Mind you, this is 12:30p and I have a 2 year old with me). Luckily, I was able to book JetBlue and get home earlier (8:00pm)"
Contra: "Very inefficient that all bags had to be checked on the jet way and then picked up on the jet way. The picking up on the jet way turned into a cluster F."
Pro: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Contra: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."
Pro: "Boarded and took off on time; great crew"
Contra: "Waiting 30 minutes to get off the plane because they couldn't use the gate assigned to them."
Pro: "Shabby Cramped"
Contra: "Cramped Uncomfortable"
Contra: "Flight was delayed for hours- weather related, but at other destinations- so this flight had to wait to be rescheduled. Also they weren't able to give any idea when the flight would be boarding- they just kept sending text alerts that it was delayed another half hour and no updates were listed on the screens. When the flight finally left, after I had been waiting for over 5 hours, we were told that they would be flying low, so there would be no beverage service. It would be nice in these situations to simply have bottled water to pass out quickly, or make the announcement prior to boarding so people would be able to bring their own beverages."
Contra: "The flight was cancelled. I didn't receive a refund or free hotel accommodations. I've been on flights in Africa where free hotel accommodations were standard for a layover over 3 hours. A little embarrassing that an airline in America can't afford a hotel for people stranded in a city overnight."
Pro: "The flight was fine, no complaints from JFK to DCA, luckily at JFK they gave us priority check-in forms to help us skip a few lines to get through faster for our connecting flight to DCA."
Pro: "Crew was good."
Contra: "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
Contra: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Pro: "The quick boarding and kind flight attendants"
Contra: "Seat wouldn't recline. Somewhat nauseous smell at first."
Pro: "Bought a ticket from Alaska Air, but got farmed out to American, If I wanted to fly in American, I would have bought a ticket from them. This also made checking in a lot more confusing..."
Pro: "Great crew!"
Contra: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Pro: "I was not able to seat with my son, I was not very happy about it."
Pro: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Contra: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."
Contra: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Contra: "My flight was overbooked. I almost didn't make it home."
Pro: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again."
Contra: "Because our plane sat on the tar mat in both White Plains and D.C. for over 40 minutes after an hour delay, we missed our connection to Knoxville. AA refused to offer any assistance with a hotel or rental car and literally ran through their script versus showing any empathy. Terrible experience and will never fly AA again"
Pro: "The crew was good."
Contra: "Washington airport grounded our flight for no apparent reason while we were on the runway in Indy about to take off, then didn't tell us when we could expect the delay to end."
Contra: "They cancelled the flight and give another one to Boston and then to washigton I was 13 hours late"
Contra: "Worse customer service ever inside and outside the plane. Try he daughter was traveling with a 3 year old and they didn't want to change their seats together are u kidding me my daughter had to be asking in the plane but they did it for other people."
Pro: "Landed safely."
Contra: "100 degree plans before taking off for mechanical reasons. Upon arrival it looked like a refugee camp in baggage claim area. A bunch of bags unclaimed scattered about. The screen said carousel 12 and confirmed it with local reps and then after waiting for a while some passenger says "if you're coming from Charlotte the bags are at 11, that's where I found mine". The miracle of flight is a miracle. I rarely complain but more often than not when flying domestically I realize how stretched the airlines are."
Pro: "The crew went out of their way to see that I was seated easily before the crowd came on board."
Contra: "The cookies are ok but not very refreshing. I prefer Pepsi to Coke. Being in a wheel chair, I didn't have the option to stop at a food place to get something to eat before boarding. It was so extremely cold in the cabin."
Pro: "I liked nothing about the flight or services of the staff."
Contra: "My flight was scheduled hours before I was scheduled. I checked in very early because I was coming in from another flight. At check-in the flight was still indicated as on-time. When I arrived shortly to the gate it indicated that the flight had been cancelled. I was assigned to the flight before which was delayed. We were not served beverages because we were told that the ride www short. I observed the flight attendant talking abruptly to other passengers When we arrived in DC, we were told that another plane was parked at our gate. We sat on the runway for almost an hour. I was told when I arrived that my bag had been accidently sent to Charlotte. Unbelievable!!"
I didn’t like the ride with the bus to get to the terminal on the flight in Europe Crew was really nice
Professional and good mannered staff. Food is excellent.
Pro: "The crew."
Contra: "Fake marketing! They said it will be some snacks for economyXtra, and then 2 hours before the flight sending an email saying that the snakes will be charged! Disappointed!"
Contra: "All seats are uncomfortable on all planes"
Pro: "Good movie selection"
Contra: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Pro: "Seats super comfortable. Big screen entrainment."
Contra: "One more time offer drinks for a very long travel time (other 10H)."
Contra: "Boarding process could’ve been organized better to make for a more efficient and speedy journey onto plane."
Pro: "Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly."
Contra: "The boarding area in Lisbon is very congested and disorganized."
Contra: "Probably the most uncomfortable flight I have taken in a very very long time. The ride was smooth but the seat was so terribly uncomfortable. I was in pain on arrival."
Contra: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"
Pro: "The crew on both flights were despite the first flight being delayed by 2 hours."
Contra: "More communication with the passengers."
Pro: "I would def use this airline again."
Contra: "The only issue was they’re weren’t any outlets to charge your phone or laptop"
Pro: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Contra: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Contra: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
Contra: "bumping and no coffee"
Pro: "On time flight, food served was decent, and flight crew was pleasant."
Contra: "Nothing, great flight."
Pro: "Belam cake was lovely !"
Contra: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Contra: "On any international flight I've been on in the past one checked bag has always been complimentary. This is the first time I was surprised by a checked luggage fee of $85. Considering my wife and I were already at the airport, we had no choice but to pay for our checked bags – resulting in almost $380 in luggage fees for our round trip flights. This restriction was buried on the ticket purchase information – a very sneaky move that cost us significantly. Won't be flying TAP Air Portugal again!"
Pro: "Excelent fly! No deley! Excelent crew! Good food!"
Contra: "Food is horrible and the airplane la are very old."
Contra: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Pro: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Contra: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."
Pro: "The flight was direct to Lisbon"
Contra: "TAP a total disappointment. The biggest surprise of which you guys at Kayak are somewhat responsible is the ridiculous fees of $90 dollar per bag checked in. Obviously the face value of the ticket is cheaper but in practice I had to pay 360 dollars to check in my bags going and coming."
Pro: "Cabinstaff were friendly and professional"
Contra: "Huge delay. No clear explanation what caused the delay"
Contra: "was delayed 2 hours"
Pro: "Crew was friendly and great!"
Contra: "TVs did not work, no sound/frozen on games"
Pro: "Accommodating flight crew. Good food. Nice landing and take off."
Contra: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."
Pro: "I like the flight per se and the crew attention"
Contra: "The boarding process. It was slow, disorganized, didn't take off on time and some people were rude including the searching process that I enter voluntarily because nobody directed me. I when you schedule a flight you should try to take off on time because it can be disruptive for everyone. And when you sell discount tickets at least say you are going to charge 45 dollars for the bag... i wouldn't purchase any discount offer"
Pro: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Contra: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."
Contra: "Some delays at the airport but service is excellent."
Pro: "Timeliness of check-in and the flight."
Pro: "The crew was great and very kind; the pilot informed us a couple of times of where we were and how long to the destination; we arrived 10 minutes ahed of time! A perfect flight!"
Pro: "Crew waa super attentive & friendly"
Contra: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"
Pro: "The crew was exceptional. Very, very friendly and professional. It stood out."
Contra: "The airplane was pretty old and it's time for a makeover."
Pro: "Seats were big and comfortable with lots of leg room."
Contra: "No entertainment on first 3 hr intra-Europe flight. Food was not good."
Pro: "Absoulty nothing"
Contra: "Your lack of verification of someone at your gate compelling my wife to pay in cash instead of accepting the reservation. Uouj could snd should. Have call security And your gate and investigated my claim. You had 3 hours to do so."
Pro: "Crew, plane, service."
Contra: "Terribly long line in Lisbon airport to check in."
Contra: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"
Pro: "Plane was on time, snacks provided"
Contra: "No reclining seats, no pillows, no entertainment. Very uncomfortable for three hours. Also, made me check my carry on without even weighing or measuring."
Pro: "Lots of room in the plane. And leg room!"
Contra: "Did not know until I got there that I had to pay for any checked bag."
Contra: "childs crying, no sleep, but what can we do right?"
Pro: "Exceptional service and professionalism of crew. Food was delicious...Aircraft was clean. Left on time...landed half hour early. It was a perfect flight."
Contra: "My husbands snoring. LOL."
Pro: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Pro: "They served a sandwich."
Contra: "I flew TAP in sept 2016. It was full service invoked TAP again because of this and then had to pay for a small checked bag at the airport. Also there were a lot of sick people on this flight. Two people near me theew up."
Pro: "Quick boarding. Crew is great."
Contra: "Schiphol delays everyone's life."
Pro: "Food and attention"
Pro: "The crew was nice and helpful"
Contra: "The plane was very old, the screens to watch the TV were horrible, the resolution was very bad, you can't barely see anything. The choices or movies are very bad, and you cannot select when to start the movie. Some toilets did not have soap."
Contra: "With 2h30 hours delayed flight I missed my train and had to have a hotel Arcturus airport in Amsterdam and continue my journey only the day after."
Contra: "- Leave on time - Working onboard Entertainment system"
Contra: "Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow."
Pro: "Crew was very friendly"
Contra: "It was 45 min late so that needs fixing"
Pro: "Wonderful to fly on a small airline that still believes in service - a free cup of coffee and a Tunnocks biscuit - whereas many larger airlines charge for coffee etc."
Pro: "I had to swap seat to be able to access the loo easily from an Isle seat"
Contra: "Flight was very delayed. Business lounge was poor"
Contra: "Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill."
Contra: "flight was delayed about 2 hours. First hour waited in the plane. Why they've boarded us if we were not able to take off and had to wait in the aircraft? Near Heathrow, we took loops for about one hour. Expensive and offering nothing, no luggage, no seat selection, no meal on board. BA worst than lo"
Pro: "Virtually nothing, even in Club Europe."
Contra: "Crowded cabin, uncomfortable seat pitch, anarchic boarding (even for Club), lousy food and that ghastly safety video."
Pro: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Contra: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Pro: "Ability to prclear customs, that’s about it........."
Contra: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Pro: "I liked that it was a short flight."
Contra: "I didn’t dislike anything about the flight."
Contra: "It was terrible cold. We received no free food or drinks."
Pro: "I think people could entertain themselves but to me it is deplorable to not offer at least complementary water. Complementary coffee would be a nice touch too but at least water."
Pro: "Great crew, very friendly"
Contra: "Prior to departure, we were told to check in our carry-on luggage due to flight overbooking..... Turned out that there were lots of overhead compartments/bins were totally empty. We were not prepared for that so cluld not pack personal items accordingly"
Pro: "It was a very typical short hop flight"
Pro: "Plane not full, comfort, choice of entertainment. On time leaving and arriving."
Contra: "Unable to check in online. Message said not approved to enter US as yet. Called airline and was reassured but still unclear and anxious about this unusual message. Boarding time was extended."
Pro: "Great value for the money, nicely priced round trip. Very well scheduled flights, good connections, easy to travel."
Contra: "Little legroom on long flights, no wi fi on board overseas flights, even for purchase. No food available on Europe international flights, but for purchase."
Pro: "Let’s face it, B.A has proper service with friendly crew members, offered up grade to premium economy which I normally take and was more than happy to pay for."
Pro: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Contra: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Contra: "No food!!! No coffee!!! No water!!! "Brilliant" like low-cost !!!!! Incredible!!!"
Pro: "I liked the plane layout, 2/3/2 across. The stewards were fine given what they have to deal with. I made it back without incident."
Contra: "Seating and service on planes has become so awful that I worry about my safety as an older person. If something happens on a flight like this, where there is no room, stressed stewards and disgruntled passengers, what would happen? If you are tall, there is no room for your legs. Seat my not go back."
Pro: "Nice flight, great service."
Contra: "No complaints."
Contra: "terribly small seats!!! I had a gout attack after this flight. horrible!"
Pro: "crew was very pleasant and helpful"
Contra: "i ve had seat no 49H the only seat in the airplane with the exterior arm rest whithout cover i took the seat but first time ive got up ive torne my jeans...(ripped them badly and scratched my leg in the sharp piece of metal coming out at the end of arm rest i have shown the crew memeber what happened(a male) in i have filled out a report with the"silver tie lady" i would kindly like to find out what type of compensation i will get for the unpleasant situation of walking around in the LA airport with a big hole in the back of my jeans i can be reached at "email@example.com" or ph (310) 626-3201 kind regards Moldoveanu George Gabriel"
Contra: "The flight status erroneously showed it to be "Cancelled""
Contra: "transfer from terminal 5 to terminal 3 - process was unclear"
Pro: "I always try to fly British Airways whenever possible."
Pro: "Staff was exceptional."
Contra: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Pro: "Flight was on time and arrived a little early"
Contra: "Older plane"
Pro: "Everything was great"
Contra: "Not much space. Seats were too narow."
Pro: "The crew were exceptionally nicer ery"
Contra: "Everything was pleasant"
Contra: "Delayed as usual"
Pro: "The plane got to destination earlier"
Contra: "No in flight entartaiment"
Pro: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Contra: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Pro: "The crew on the flight from London to Chicago was absolutely amazing, funny with great service... really can't ask for more.."
Contra: "Food was average at best.."
Pro: "Their approach, politeness and service"
Contra: "Cannot think of anything"
Pro: "No issues."
Contra: "You need to pay for drinks and snacks - feels like low cost airline."
Contra: "Beverages not included and food only by asking"
Pro: "Size of plane"
Contra: "Our buggy was broken at landing, fragmented communication at each contact point- embarassing for a company like BA and frustrating for loyal customers like myself"
Contra: "Seats broken..no free deink"
Pro: "good connection, regardless a small delay I made my connection"
Contra: "Online check-in was not possible, neither on ba.com nor on aer lingus (flight was operated by aer lingus). I had not possibility to choose a seat. I called are lingus consumers services who said this was due to the fact, that I had a BA booking. At the airport I was told most seat were pre-reservered. There was no indication during the booking process that this might be the case. The plane was rather small, with litte space. I am rather small person and had difficulties."
Contra: "I rate an airline according to how flat the prices are for the same product. Both Germanwings and British Airways score low here."
Pro: "The crew was friendly and helpful"
Contra: "The meals are very high in carbohydrates, much of which I and others cannot eat. Please provide healthier choices for all passengers such as fresh fruit, vegetables, cheese and nuts."
Pro: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Contra: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pro: "Crew is extraordinary kind and pleasant."
Contra: "Small, small seats"