Pro: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Contra: "Keep the good work."
Contra: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
Pro: "everything from security check, boarding, crew, food was excellent, I have no complaints about my trip from Dubai to NewYork, I wish it was the same between Mumbai to Dubai..again Emirates need to train their staff @ Mumbai airport, It was one of my bad experience ever on any airlines or airport."
Contra: "everything is great, no reason to complain."
Pro: "The crew in this sector is ALWAYS rude, and the food is substandard."
Contra: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
Pro: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Contra: "Availability of livesport tv channels"
Pro: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Pro: "Great crew and entertainment"
Contra: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Pro: "Everything was outstanding"
Contra: "Nothinng really"
Contra: "Boarding system. Final call on gate and it's to get to 2 more areas."
Pro: "The seat was super comfortable"
Contra: "Overall great experience!!"
Pro: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Contra: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Pro: "Good food friendly staff"
Pro: "Loved the spaciuos seats and great leg room. Food superb!"
Contra: "Annoying passenfer who peobably drank too much"
Contra: "Internet on board wws not working"
Pro: "The entertainment system is good"
Contra: "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
Contra: "I was sitting in emergency exit so i will not complain of small seats"
Pro: "the crew are nice"
Contra: "food limited selection"
Pro: "good attitude , friendly service from the crew members"
Contra: "seat spacing was very narrow"
Pro: "The in flight crew was friendly and helpful."
Contra: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
Pro: "All of the above"
Contra: "Nothing that i didn't like"
Pro: "The flight on the A3800 was great."
Contra: "It was over booked No option to upgrade even though I had more than enough air miles"
Pro: "Service, atmosphere"
Contra: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Pro: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Pro: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Contra: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Pro: "very comprehensive entertainment system"
Contra: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Pro: "Staff did their best and were polite but ultimately had no solution for the issue"
Contra: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
Contra: "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"
Pro: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Pro: "Attentive service, had a special treat for me as it was my birthday."
Pro: "Choice for entertainment"
Contra: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Pro: "Excellent entertainment system though headphones could be better"
Contra: "Dinner served at very odd time --- middle of the night! Some crew quite surly but some very nice"
Pro: "Excellent entertainment on a comfortable sized tv screen."
Contra: "More beverages would be nicer."
Pro: "I got bumped up to business class. Excellent service"
Contra: "I stayed in line for 4 hours to get checked it."
Contra: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Pro: "Overall good flight and experience. Service defines EK from others."
Contra: "Boarding a bit disorganized and seats are very cramped up."
Pro: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Contra: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Pro: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Contra: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Pro: "I liked the seat and leg space comforts even at economy class."
Contra: "I am being a South Indian pure vegetarian, I was not happy with the type of veg food provided. Please do consult any lndian veg. In this regard which will go long way in attracting more passengers like me."
Pro: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Pro: "Everything was great and the service was really good. The drinks were really nice with many options including a half bottle of red wine."
Contra: "My food took sometime to come back as they ran out of lamb. The clean up service took awhile and my used cups were still on the table. But overall I like the Emirates."
Pro: "Overall, the flight was great!"
Contra: "The seats could have been wider, as they were a bit tight. Would have liked more leg room. My son got sick during the landing. I pushed the assistance button several time during and after landing and none of the crew ever responded, the just ignored it. That was rather disappointing..."
Pro: "Plenty of food provided, and crew is very friendly."
Contra: "When boarding at Brisbane Airport to fly back to Singapore, ground staff at the counter called out the boarding passes allocated from back rows to middle rows to start boarding; thereafter the remaining rows were never called out, so passengers like us holding front to middle row seats and following the rules naturally were left behind, at a disadvantage. In the end when not many passengers were left in the Queue, then we joined Q at the back to board."
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Pro: "On time departure and arrival. Hard working crew members."
Contra: "No slippers for long flights."
Pro: "Food and leg room"
Contra: "All was fine"
Pro: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Contra: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Contra: "Improve quality of service and cleanliness."
Pro: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Contra: "Nothing. Every thing was great!"
Pro: "Everything is perfect"
Pro: "The crew was professional. I had acute diarrhoea they insisted to eat some thing before they gave me the medicine,which was perfect. They checked every time my situation they even asked if I need a doctor waiting for me at the airport."
Pro: "much better than average food"
Contra: "shorter length flight but maybe little can be done,"
Contra: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Contra: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Pro: "Entertainment variety Frequent drinks offered onboard"
Contra: "Insufficient amount of in-flight food portion"
Pro: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Pro: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Contra: "Seat number was the same but different position from one reserved online"
Pro: "Excellent flight , seats, food"
Contra: "Seats and legroom too small"
Pro: "Excellent travel with Qatar Airways"
Contra: "Only thing is security was too tight at Doha Airport"
Pro: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Contra: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Pro: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Contra: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Pro: "Very very clean plane."
Contra: "Movie selection could be improved. Second meal had no vegan option."
Pro: "-Cleanliness -on time arrival"
Contra: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Contra: "I did not like the entertainment because it did not work well!!!!!"
Contra: "horrible customer service at Doha Airport"
Pro: "I liked the crew"
Contra: "My first flight to DOHA was cancelled"
Contra: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Contra: "I have flown previously with Qatar and was not so impressed. Everything was great this trip up until my return to the United States. I should have suspected a problem when I was requested to change seat in order to assist a family who were in separate seats. Moving was difficult as the plane was being loaded. I managed to get to the seat offered to find someone sitting in it. To top it off the individual was wearing a surgical mask and carrying a large immigration bag. I requested a seat forward but I was denied and I later saw other passengers moved forward to seats that I was denied. If I had known that the flight would have been full of possibility sick immigrants I would have chosen another flight or airline. At certain times the smells were very bad. I felt as a ff member I should have been treated better or been made aware of possible health risks."
Contra: "Check in to the boarding lounge was a bit chaotic and there were a lot of angry customers yelling at airline staff. The process needs to be improved."
Contra: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Pro: "The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations."
Contra: "I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor."
Contra: "Ran out of meal options in both flights"
Contra: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Contra: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pro: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Contra: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."
Pro: "I like Qatar service very much and that is why I fly with them most of the time."
Contra: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."
Pro: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Contra: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pro: "Good boarding. Nice flight attendants."
Contra: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."
Pro: "Services by the staff is good."
Pro: "Excellent on time flights"
Contra: "Food quality was bad. We had pre-ordered Hindu Indian meals and the food was anything but Indian."
Pro: "The head flight attendant in the economy cabin was nice, after a bit."
Contra: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
Pro: "The services is very satisfied and every thig was excellent"
Pro: "Plenty of entertainment variety."
Contra: "Not enough leg and elbow room. For a flight this long, seats should be a little more comfortable."
It was a pleasure to travel with Turkish Airlines. Excellent food, entertainment, and staff, not to mention the little pouches with basic necessities for the flight and the safety bags. It really gives you the feeling that this company cares for the comfort and safety of their clients.
Pro: "The Airplane was good and the crew was very helpful."
Contra: "The route from Bucharest to Istanbul could be shorter and the way from the airplane to the airport could be through the jetway not through the uncomfortable buses."
Pro: "The crew did their best. The company, the policies, the times ... a different story."
Contra: "Stop boarding pets on a transatlantic 11.5 hours long flight - if the owners are nuts (although they swear they love their pets) air companies must be more responsible. The first air company that will refuse to cabin board pets will be my only company to fly for the rest of my life. Sometimes, saying NO is the right answer."
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Everything. They were polite fast and never condescending to passengers."
Contra: "I could of wish they would have been a little more stern with some passengers."
Pro: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Contra: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"
Contra: "Dismal customer service"
Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Pro: "Better than all others at this time."
Pro: "The food was nice, seat was comfortable"
Contra: "Flight attendants never come back on my query, even after asking to 2 crews"
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Pro: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Contra: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Pro: "patience n attitude of crews"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."
Pro: "On-time departure. very polite and friendly staff and we got there fast!"
Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
Contra: "The flight arrived late and Tipton Long to depart."
Contra: "The vegan meal was a bit underwhelming. I ended up not eating."
Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Contra: "Little value for money. Meal, seat.. below expectations of premium economy"
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."
Pro: "Gave us direct flight back to Singapore in premium economy seats."
Contra: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "The service and food"
Contra: "Seats are to cramped."
Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."
Contra: "Nothing :D"
Pro: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Pro: "The food was amazing."
Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Pro: "The service and entertainment!"
Pro: "on time, good boarding"
Contra: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "There was a lot to choose entertainment wise."
Contra: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pro: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Contra: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Pro: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Pro: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Contra: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Comfort, good quality meal, on time"
Contra: "Groud crew told the passanger off. You want to fly sit down now."
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Pro: "Crew was great, on time flight, clean plane."
Contra: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Contra: "Wifi on klm"
Contra: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Contra: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pro: "The crew."
Contra: "The time between flights."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "Crew was great and helpful despite oversight in my special meal."
Contra: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Contra: "Head support for 6 feet plus people on seats would be good"
Pro: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Contra: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Pro: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pro: "The crew are amazing! Attentive and friendly."
Contra: "The seats could have been bigger."
Contra: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Everything was good except for the entertainment consul for one of our seats."
Contra: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pro: "On time and friendly crew"
Contra: "Boarding needs improvement"
Pro: "great crew and comfortable flight."
Contra: "sceens in the plane to show map and direction of travel"
Contra: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Contra: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Contra: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Contra: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Pro: "Face recognition was amazing"
Contra: "Too hot on plane"
Contra: "Very slow service at checkin, was not even available when I arrived at the airport"
Pro: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Contra: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Contra: "Boarding was confusing and disorganized"
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "I got some rest"
Contra: "unable to charge my phone or watch movies"
Contra: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Contra: "Tiny old cramped plane."
Contra: "magazines very dog eared and some badly torn"
Pro: "Excellent service, excellent food."
Pro: "Food and drink service"
Contra: "Boarding pass facility"
Contra: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Contra: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pro: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Contra: "They didn't give any napkins out with the food which was weird."
The bathroom wasn’t super clean
Good cabin crew, Wi-Fi availability al through my trip.
They just let people fly without properly using the required mask
Contra: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Contra: "Entertainment system was not working on all seats"
Pro: "The rest area"
Contra: "The airport was cold and it should be warmer"
Contra: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Pro: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Contra: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Contra: "Only a steward that did not help us with luggage when neede..."
Pro: "Quick boarding, comfortable seating. Great food!"
Contra: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Pro: "Not much, seats are super uncomfortable"
Contra: "Better code sharing with KLM"
Pro: "Check in agent extremely helpful and friendly."
Contra: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Pro: "Great newer plane, great service!"
Pro: "Entertainment system failed repeatedly."
Contra: "Entertainment system failed repeatedly."
Contra: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Contra: "Excelente aerolínea"
Pro: "Everything was great"
Pro: "The new movies selection, food was very good, staff more friendly than previous flights"
Contra: "Boarding always a problem on MEA we have to wait too long in the queue"
Pro: "Plane was new, and seatback screen responsive and functional."
Contra: "Economy seats not very comfortable, very tightly packed together"
Pro: "The transfer times were excellent"
Pro: "Crew members"
Contra: "Up to 1 hour late and they leaved my baggage in Paris"
Pro: "Quick and efficient not lying more to say or critique."
Contra: "Coffee and a bread roll as a snack??"
Pro: "Their evacution video is interesting"
Contra: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pro: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Contra: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Contra: "We were 2h late"
Pro: "The crew was very friendly and professional. The food very good"
Contra: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Contra: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pro: "Boarding for BUsiness class was fine. Seating was cramped."
Contra: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Pro: "The service was very professional."
Contra: "Everything went well."
Contra: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Pro: "The airplane have great entertainment system. The cabin crew are very nice."
Pro: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Contra: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pro: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Pro: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Pro: "It was on time"
Contra: "Food was AWFUL! Better to serve nothing"
Pro: "Always like Air France. They are in tune with keeping the traveler updated."
Contra: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Contra: "The crew was not very polite."
Pro: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Contra: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pro: "Free drinks and snack!"
Pro: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Pro: "Loved the movie selection and the food was good too."
Contra: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pro: "It was a fine flight"
Contra: "no specific feedback"
Pro: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Contra: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
Contra: "My entertainment system did not work for the whole 8 hours. Seats were uncomfortable. The lights above the seats broken."
Pro: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Contra: "I thought the seat seems a bit short but the leg room is ok."
Pro: "Crew was very nice and helpful"
Contra: "Old airplane with very low amenities. Plane still had ashtrays"
Pro: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Contra: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Contra: "Boarding more than 15 minutes late. Departure on time, though"