It was an 11-hour flight and the crew made every effort to maintain our comfort. Good equipment, good food, and great service.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Flight was very good. Seats are comfortable and food and entertainment were very good. Crew is attentive and responsive.
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Pro: "food is really bad, people are not taking social distancing seriously"
Pro: "The crew was attentive"
Pro: "Great experience, beautiful people, always smiling ant there to help you."
Pro: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Contra: "Bigger seats for 10 hour flights"
Pro: "Everything was great."
Pro: "Staff is the best, very accommodating."
Contra: "It was an old plane so not much comfort in business class"
Pro: "Crew was below average,seats was horrible"
Contra: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Pro: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Contra: "Hot, like super hot, in the aircraft. It was horrible."
Contra: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Pro: "Entertainment was good."
Contra: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Contra: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Pro: "I always enjoy Turkish airline flights but lately the quality of food is not as it used to be. Flight entertainment is excellent and boarding was smooth. Getting luggage at the airport was quick"
Contra: "I wish food would be better"
Pro: "On time"
Contra: "Seats are not very comfortable. Narrow and hard."
Pro: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Contra: "Istanbul airport is so overpriced, crowded and small."
Pro: "The flight was comfortable and the entertainment was good."
Contra: "There are not diverse food choices"
Pro: "Never got the chance to actually try it."
Contra: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Contra: "I had a 22 hour layover. On the website, Turkish Airlines advertises they cover hotel rooms for anyone with a layover exceeding 15 hours. However, it's impossible to get a e-visa to allow Americans to leave the airport to take advantage of this. There is one hotel inside the airport, however it's extremely expensive and booked well in advance. While the service was decent on the plane, inside the airport the TA employee's were very rude and not at all helpful. So be prepared to spend the night on the floor or an uncomfortable bench. Won't fly on this airline ever again."
Pro: "Food, boarding"
Contra: "Tight seats"
Pro: "The service was great, the flight was timely, attendants were friendly."
Contra: "The vegetarian option could have been better (it was noodles with red sauce)."
Pro: "Extras provided - eye mark, socks etc"
Contra: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Pro: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Contra: "No subtitles in foreign languages"
Contra: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
Pro: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Contra: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Pro: "Business class experience was delightful"
Contra: "Indian and Pakistan movies were missing from entertainment channels"
Pro: "All went well with security and boarding."
Contra: "Rough air and turbulence"
Contra: "The food was low quality and delivered in a demeaning fashion."
Contra: "My flight was delayed, and the wrong gate was initially listed for my connecting flight, causing me to miss my flight. I asked to transfer to the next flight, but the staff there argued with me and refused to do so, saying I must purchase another ticket. I was forced to purchase a visa, go through passport processing, and purchase a new ticket that cost nearly as much as my entire round trip ticket from the US. I then had to pay to stay overnight in a hotel and had to make alternate arrangements to meet my hosts when I finally reached my destination."
Pro: "Good food, very polite and attentive staff."
Contra: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Contra: "Delayed yet again"
Pro: "On board cabin crew service"
Contra: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pro: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Contra: "TV screen very far from the seat and could only interact with it via the remote control."
Pro: "The seats not very comfortable. The staf not friendly at all."
Pro: "Crew very helpful."
Contra: "Insufficient leg room."
Contra: "They don't speak very well English"
Pro: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Contra: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Pro: "Reasonable good food by airline standard. Good entertainment options."
Pro: "I really like the food and the crew members. they all were very kind and nice to us."
Contra: "Did not fly"
Contra: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"
Pro: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Contra: "Chaotic boarding procedures in Istanbul airport."
Pro: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Pro: "Same as above"
Contra: "Same as above"
Pro: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Contra: "Nothing. Everything was great"
Pro: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Contra: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Pro: "The food and crew service"
Contra: "The leg room is really limited in the economy cabin"