Meal could have been better
Lied saying it had already left when I could see the plane. And they were delayed.
Pro: "Nice crew"
Contra: "More comfortable seats"
Pro: "Everything was really good. Crew was helpful and provided excellent customer service. Food provided was good."
Contra: "The only thing that would have been better was cooler air in the cabin. I got very hot on both my flights to and from Frankfurt."
Pro: "Crew were good"
Contra: "Delayed departure resulting in missed connection. 2 hours in lineup and ‘service’ from Lufthansa. Rebooked through Zürich with overnight there - had to find own hotel as they said all the ones on their list were booked. Will not be using this airline for a long time ( they lost our luggage for 4 da"
Pro: "Middle seats had little useful legroom due to conduit"
Contra: "The plane was hot, muggy, and had little airflow with no user movable nozzles. Lots of people sweating for 6+hours."
Contra: "The in-flight snack - choice of two disappointing sandwiches."
Contra: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Pro: "Nice smooth and organized flight"
Contra: "Never revived my checking email The cabin was very cold. I had to wear a jacket for the whole flight. With two blankets"
Pro: "Smooth flight"
Contra: "Stop overcharge people for 1 luggage :( very disappointed"
Pro: "The crew was helpful and nice."
Contra: "Nothing really."
Pro: "It was very smooth, the connection was great, boarding went easy, service was nice."
Contra: "Couldn't check in online and because I booked pretty late, didn't get the seat choice I wanted. I purchased the flight via the Lufthansa site, but then on check-in, I found out that the first segment was SAS, so neither the Lufthansa site nor the SAS site let me check in online."
Pro: "Flight crew and food was wonderful."
Pro: "Short flight, snacks, timely take off and landing."
Contra: "Passport control in Frankfurt was slow, very long linen under staffed"
Contra: "We were put on standby. We expected our names to be called for seat assignments but we didn’t expect we could just swipe our boarding pass and our seat assignment would show. It’s a nice feature but I didn’t like that it wasn’t clearly explained to us."
Pro: "Upgraded to business class."
Contra: "Flight delayed."
Contra: "Everything, lost luggage and missed flights because of flights not making their time."
Pro: "Fantastic staff excellent aircraft"
Contra: "5 hour lay over in Frankfurt. Sandwiches are all the same 2 choices on all aircraft"
Contra: "Departure was delayed causing me to miss my connection from Frankfurt to San Francisco."
Pro: "Was not allowed on flight"
Contra: "When I missed the connection from the first leg of my flight and purchased the ticket from that leg to finish my itinerary, Lufthansa cancelled ALL of my return tickets. Both Lufthansa and my travel agency pointed the finger at the other and I had to purchase another $1000 ticket to get home. There was no cancellation emails or any notification. I didn’t know my tixkets were cancelled until I was trying to check in. Worst experience ever!!"
Contra: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pro: "We had a very short connection as a result of a long delay in our flight from Athens to Munich. Lufthansa held the gate open and helped us get on board tom our flight to Chicago. The plane was big, roomy and the seats were comfortable. There were adequate number of toilets so people didn't have to stand in long lines. The crew was very friendly in an efficient way, not like in Asian airlines where the passenger gets coddled. I particularly appreciated the serving of water/juices every so often to stay hydrated."
Contra: "They could have made the transfer easier by having a trolley to move us instead of having us run through the airport. I am 70 and have had both knees replaced. While I can walk just fine, running was very difficult."
Pro: "The flight was fine. However, because of a potential snow storm in Boston for 3/21, the flight with Lufthansa was cancelled. We were switched to TAP Portugal for the 22nd. When we arrived at Logan airport, we were told by TAP the flight is overbooked, but there is a chance we will get seats. We did get seats at the last moment, always kept abreast by TAP representatives. The flight was a non-stop flight, leaving at 6 PM arriving by 6 AM, far better than the connections with changes the day before."
Pro: "All was good."
Contra: "All was good."
Pro: "Great service and food."
Contra: "after the fact, improperly disclosed baggage charge excessive and no opportunity to pay on line and avoid the charge at the airport."
Pro: "Pleasant efficient crew and although we had a late departure the pilot made up the time and we did not miss our connection"
Pro: "Beautiful day to fly. Flight attendants were very nice! Great service!"
Contra: "Check in very confusing, switched gates on me but I didn’t get the text until later, after take off. No announcement over the PA system in the airport. If my son, who was picking me up, hadn’t been tracking my flight, I would have missed it."
Pro: "The staff was helpful and courteous"
Pro: "the crew was courteous, attentive, accommodating."
Contra: "Requested vegetarian and was served vegan"
Pro: "The staff were really nice and professional"
Contra: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."
Pro: "Our flight attendants were very kind and caring, and we landed safely in Budapest. The kids even had the chance to talk to the pilot/co-pilot before getting out of plane, they really loved it. Thank you!"
Contra: "Seat was very narrow"
Pro: "a good place e excellent crew"
Contra: "the plane is arrived over time and I less the fly to turin"
Pro: "Surprised by so many entertainment options!"
Pro: "Brand new plane, pleasant attentive staff. Delayed leaving but most of time made up. Since plane was new everything was clean and worked well *including audio, good movie selection too."
Pro: "Flight was cancelled due to pilot strike."
Pro: "the crew was good"
Contra: "the food was poor"
Contra: "I paid money to select our seats on our flights and did not get those seats on any of the four flights we were on. It was a complete scam. I asked a flight attendant and she told me lufthansa does not have the option to pay for seat selection. Every other aspect was good."
Pro: "Efficiency...I sat three rows behind the crying babies...but with ear phones...had a pleasant flight"
Contra: "Once again - the connecting flights through Frankfurt are difficult because of the size of the airport and the location of the gates. Make certain there is enough time between flights to get to new gate. Use extra time to purchase some of the excellent food items"
Pro: "Crew was friendly and helpful"
Contra: "That they gouge you buy making you pay for advanced seat reservations on top of already high ticket prices Plane configuration is too crowded. Food quality has declined significantly. The airline was premier at one time but has declined quite a bit"
Contra: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Contra: "coach seating sold as biz class"
Contra: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."
Small seats , no entertainment, crowded flight
Pentru mine totul a funcționat bine… chiar foarte bine
I had a small back pack and a small suitcase. The boarding staff were extremely rude and wouldn’t let me take both on board. Only one small bag on board even though there was tons of space and I paid for premium seat. Also—they want you to wear their mask—even though I had n95. Will definitely avoid this airline in the future
Pro: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Contra: "Nothing! Love Austrian Airlines!"
Pro: "Professional crew"
Contra: "Depart on time"
Pro: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Contra: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Contra: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Contra: "Short flight but not quite comfortable seats."
Pro: "Food was good. Plane was good."
Contra: "Night flight should turn off light. Staff was not skillful and professional."
Contra: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Pro: "The crew was amazing, the seat was comfortable"
Pro: "Sits had more room then other plain"
Pro: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Contra: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Pro: "Quick boarding decent legroom"
Contra: "Breakfast was not great"
Pro: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Contra: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Pro: "Nothing at all."
Contra: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Pro: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Pro: "Service was outstanding!"
Pro: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Contra: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pro: "food was great. Slightly cold in cabin."
Contra: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pro: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Contra: "This was a great flying experience."
Pro: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Pro: "the crew were very nice polite and helpfull"
Contra: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Contra: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Contra: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Contra: "They cancel the flight without letting me know!"
Contra: "Not enough room in the seat"
Pro: "Boarding process quick and on time."
Contra: "no entertainment to rate."
Pro: "Despite airport issues, we took off quickly and all went well. No complaints"
Contra: "No problems."
Pro: "proff handeling of sick person !Othervise quiet and nise trawel!"
Pro: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Pro: "The plane arrived at destination ahead of schedule."
Contra: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Contra: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Contra: "The departing time is quite bad 4:20 in the morning"
Pro: "Great staff, friendly and helpful."
Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pro: "Most of the crew were nice. Efficient."
Contra: "Ridiculously small seats and legroom."
Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pro: "Seats, crew, nice plane"
Contra: "Delayed flight. Random boarding,"
Pro: "Crew friendliness."
Pro: "food was fine"
Contra: "to small seats"
Pro: "Boarding was efficient and quick"
Contra: "Seats were uncomfortable."
Pro: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Contra: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Pro: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Contra: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Pro: "The actual takeoff and landing with this airline is usually smooth"
Contra: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Pro: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Contra: "They should finally replace old ATR-72."
Pro: "Nothing, pretty much"
Contra: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Contra: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Contra: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Pro: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Contra: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Pro: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Contra: "The selection of movies . Very poor . What entertainment?"
Contra: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Pro: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Contra: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Pro: "Fast service, kindness."
Contra: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Contra: "Snacks on the plane, comfort"
Pro: "Crew is fantastik,Dana is the best"
Contra: "they charged me for baggage when it was supposed to be included"
Contra: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Pro: "I didn't get to my AirSerbia flight."
Contra: "I didn't get to my AirSerbia flight."
Contra: "No entertainment equipment, video or audio."
Pro: "On time flights both directions"
Contra: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Pro: "Quick and short flight. Plane was clean and comfortable"
Contra: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Pro: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Contra: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Pro: "Onetime and efficent"
Contra: "Too hot temperature inside te aircraft. Seats uncomfortable"
Pro: "Timeliness, cleanliness and comfort."
Contra: "Inflight duty free closed too early."
Contra: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pro: "Departed and arrived on time despite boarding chaos."
Contra: "What was that stuff they served us to eat?"
Pro: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Pro: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Contra: "New sits are just uncomfortable, especially in the middle."
Contra: "My luggage was lost."
Pro: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Contra: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Pro: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Contra: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Contra: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Pro: "The food was good as always, the crew is nice."
Contra: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Pro: "Food was very tasty. Staff was responsive and helpful."
Contra: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Contra: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Pro: "The price"
Contra: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Pro: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Contra: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pro: "Flight crew are nice, reasonable service during flight"
Contra: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Contra: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Pro: "traveler's assistance check in on time smooth flying. nice snacks"
Contra: "online check in is not available if starting out of Stuttgart !!!?"
Pro: "All good."
Contra: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Pro: "Food is very good"
Contra: "Flat bed is not comfortabl, no mattras.."
Pro: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Contra: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Pro: "Luggage allowance"
Contra: "Too few movie selections"
Pro: "Food and comfort was good for the price."
Contra: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("
Pro: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Contra: "Nothing bad to say about it."
Pro: "Awesome crew and service."
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "The food they offer to purchase. Easy check in at the airport."
Contra: "Better seat pitch. I'm not a tall man, but the space is very small."
Pro: "Leg room and reclining"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Contra: "Space to sit, especially when seated in the middle"
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "First time flying with them. Strongly recommended!"
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "not charge me for carry on luggage"
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Contra: "boarding process felt like herding"
Pro: "We had an eventless and safe flight and it was not too cold on the plane."
Contra: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Pro: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Contra: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Contra: "Flight was late abolutnie 1 hour"
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Contra: "Delay on departure and no bus at arrival"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Contra: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Contra: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Contra: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Contra: "It a good option, a good price, i will fly again"
Pro: "Pleasant staff."
Contra: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Pro: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pro: "Flight was on schedule"
Contra: "No free drinking water"
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Contra: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "cheap, on time"
Contra: "no reclining chairs, no free water"
Pro: "cheap, on time"
Contra: "no reclining chairs, no water free"
Contra: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Contra: "Lots of hidden charges."