You have set and are maintaining excellent standards; keep it up!!!
Swiss was better than United flight I take to Newark to Mumbai
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Pro: "the crew were so nice"
Contra: "not enough room between seats"
Pro: "I was fortunate the person in front didn’t lean back"
Contra: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Pro: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Pro: "Crew as usual very kind"
Contra: "They put me on stand by because flight was overbooked"
Contra: "Delayed flight and delayed layover"
Pro: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Contra: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Pro: "Flight attendants were very understanding."
Contra: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Pro: "Nice crew, lot of space"
Pro: "Good seats for my wife and i: window and aisle seat"
Contra: "Only glass of water free...coffee is 3.50"
Contra: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Pro: "Very Pleasant Staff!"
Pro: "Service was great and the flight very smooth. Great flight!"
Pro: "Good and fast service"
Contra: "The size you allow for the hand baggage is insufficient"
Pro: "My own seat had ample legroom, good crew."
Contra: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Pro: "Crew was always ready to help. It was a very smooth flight."
Contra: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Contra: "They left my bag in Switzerland"
Contra: "The flight was delayed by 85 minutes from Newark to Zurich"
Pro: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Contra: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Contra: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Pro: "Fast journey despite a short delay it arrived on time."
Contra: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Pro: "Good food, friendly staff"
Pro: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Contra: "I would have loved a video"
Pro: "On time great crew. Free wine that is Swiss air."
Pro: "Best flight crew experience ever"
Pro: "One on the plane service and food were very good. In flight movies limited in number of choices"
Contra: "Flight delayed over an hour because they couldn't fuel the plane and had to wait for trucks. Did not update the board at the gate with boarding times and people waited on long lines unnecessarily because they did not update the boarding times. Very frustrating."
Pro: "Friendly attendants responded to every need. Chicken with rice meal was very good."
Contra: "The sound system for movies was distorted."
Pro: "I liked the comfort of the aircraft and entertainment"
Contra: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
Contra: "Food: not so good! Entertainment: in the section of the new releases movies was old not new:) And my bag didn't come on the and :("
Pro: "fast, all good"
Pro: "Comfy seats. Friendly staff. Lots of food and beverage options"
Contra: "The length of the flight. But I don't know how to make it shorter"
Contra: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Pro: "smooth, professional, comfortable"
Pro: "only a short 1 1/2 hr flight but the attendant was wonderful."
Contra: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Pro: "Flight attendants were sympathetic"
Contra: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Pro: "Too short to rate but good overall"
Pro: "Very friendly staff, a wide variety of entertainment options."
Contra: "I'm a pretty small person (5'4 and 110 pounds) and it was very hard for me to get comfortable. Not that you'd expect much out of an economy class seat."
Pro: "Upgraded to business, new 777 plane, good snack"
Contra: "No headphones"
Pro: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."
Pro: "Excellent flight staff and better than average airplane food."
Contra: "If one is over child height and the uncaring person in front of you slams their seat into full recline, one will be miserable on steroids. Swiss Air will not correct the small free space capacity (both pitch and width) most assuredly. Thus, I now fully appreciate why fellow travelers embrace airplane knee protectors. "Don't leave home without them," especially on Swiss Air (emphasis added) !"
Pro: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Contra: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
Contra: "excellent food and hospitality"
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Airlines need to do more to help travellers with quick connections get off the plane first. Why do they board planes from the front? It makes more sense to start the boarding from the back.
Way too small space for legs, especially when travelling with a dog
Pro: "Thank you. It was very good and comfortable trip with a nice team."
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Pro: "Staff was extremely nice and helpful"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Pro: "Respect and politeness of the staff"
Contra: "Wi-Fi is not available on all flights also is easy to download the fllynet"
Contra: "The comfort and the food"
Contra: "Flight was delayed"
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pro: "Other than being too late it was everything ok."
Contra: "We had a very late departure but it wasn't anything Lufthansa could control"
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Pro: "Everything went well. No delays, lines or uncertainty. Great job!"
Pro: "Food quality was good, and movies had a great selection. Boarding went quickly."
Contra: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Contra: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Pro: "entertainment options were great"
Contra: "rushed from connecting flight and then had to go through passport security check point"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Everything is good"
Contra: "Food use to be better"
Contra: "Check-in process. Baggage fees."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Contra: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Pro: "Very nice crew, clean facilities, not too uncomfortable"
Contra: "No entertainment on flight and the food was gross! Give option of pretzels or snack over a bad sandwich."
Pro: "Very nice flight, very little if no turbulence food was decent just luggage took forever"
Contra: "Luggage wait was an hr other then that the A380 which is my favorite plane was amazing"
Contra: "Didn't happen yet."
Pro: "The lady at the check-in at the Atlanta airport was extremely nice and extremely helpful"
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "The flight was on time, the staff was attentive"
Contra: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."
Pro: "Excellent plane overall. Was late on one connection but so were a lot of other airlines due to high winds."
Avionul, fiind foarte mic (și, probabil, vechi), senzațiile au fost nu tocmai plăcute - îmi părea că suntem frunză-n vânt. Majoritatea călătorilor au avut stare de disconfort, din momentul decolării până când avionul a ajuns la o înălțime unde s-a putut stabiliza...
Pro: "Late flight 1 hour"
Contra: "Be ontime"
Pro: "Crew super"
Contra: "food, seat. In general the whole aircraft is not convenient"
Pro: "checking baggage included, comfortable plane"
Contra: "the plane was almost an hour late"
Contra: "The table at 9B seat is broken. Because of that the stewardess spilled a glass of coke on me"
Pro: "Good short flight."
Contra: "Open both for passengers to enter terminal on arrival in Bucharest."
Pro: "Short flight."
Contra: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Pro: "The seat was super"
Pro: "Even if it’s August, there was no delay."
Contra: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Pro: "Staff, seat."
Contra: "Delayed again: 40 mins"
Contra: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Pro: "Leg room, online check in, being on time. Overall ok."
Contra: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Pro: "Flawless process! Great customer service!"
Contra: "Arrival of baggage on the carousel."
Contra: "Boarding via bus."
Contra: "Delayed for 3,5 hours"
Contra: "Lots of turbulences at landing, due tonthe heavy rain."
Contra: "Not so many movies"
Pro: "Crew was very good, professional"
Contra: "You should look for a proper bread,better sandwich and a healthier desert."
Contra: "Everything was perfect!"
Contra: "Everything flight was booked have to wait 5 hours for another flight"
Pro: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Contra: "It was ok for me but someone in a wheelchair might have a tough time"
Pro: "short time flight"
Contra: "no entertainment/poor food"
Contra: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
Pro: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
Contra: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
Pro: "Received a banana with my meal"
Contra: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
Pro: "Comfy seats"
Contra: "Both flights were on time!!! Comfy economy seats"
Contra: "Flight was late and I almost missed my connection to Tel Aviv plane."
Pro: "FOOD and the crew"
Contra: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Pro: "Some us above"
Contra: "No leg room between seats"
Pro: "the lady in your desk was nice and extremely helpful. We dad a problem with the registration of one of out tickets. She solved it for us/ She did her best to give us the places we asked for. Excellent attention. Sorry I do not know her name."
Pro: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Pro: "On time,very frindly attendants q"
Pro: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Contra: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Pro: "Small slow turbo prop plane substituted for plane stated on original booking. Airline also changed schedule which was a little inconvenient."
Contra: "O)n boarding we stored carry on bags at the plane to be collected before taking the BUS to the terminal. The problem was that the crew could not get the door on the p;lane open to give us back our luggage on landing. It took them at least 15 minutes to open the door."
Contra: "Flight attendants telling me take off my headphones, this isn't 1999"
Pro: "On time, direct flight, friendly crew"
Pro: "Staff were cordial and efficient. Boarding was efficient and smooth."
Contra: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Pro: "The flight was on time and got us where we needed to go."
Contra: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
Pro: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Contra: "Way too early of a flight, had trouble sleeping on plan."
Pro: "The food was great! Did not expect to be fed on this flight, so it was a plus. Staff friendly, accommodating. A very comfortable trip."
Contra: "The plane was delayed almost an hour, and we were not even told why until on the plane."
Pro: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Pro: "safety fly"
Contra: "seats were too small, food looks not well"
Pro: "ON TIME."
Contra: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Pro: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Contra: "No problems."
Pro: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Contra: "Midnight flight was the only option, and it was even then more than half hour delayed."
Contra: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Contra: "My flight was 35mins late. I almost lost my bus from Bucharest to Bulgaria, because of that."
Notice that "this flight is often delayed" would help when booking so as not to miss the connecting flight
Border control: HUGE line, only one official Security check: rude and unapologetic; literally tried to open a sealed bag purchased at duty-free Airport (Warsaw): no crowd/mask control. A special form needs to be filled on paper for boarding, despite having filled a similar form online. As a result, a crowd of people (full flight on a 787 Dreamliner) gathered to board the plane, all swarming around the boarding counter, trying to get their forms to fill in. Again, no crowd control and/or attempts to distribute the forms.
The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience.
Pro: "The crew was very profesional . Our fly was safe and on time."
Contra: "Maybe variety of good movie could be better ."
Pro: "Good food, good service and arrived before schedule."
Pro: "The crew was helpful and pleasant"
Contra: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Pro: "I liked dinner menu. Not so much breakfast...."
Contra: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."
Contra: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Pro: "Nice staff"
Contra: "Seats was locked and could not be reclined"
Contra: "Flight was delayed 2 hours and gate was changed 4 times. Unbelievable!!!"
Contra: "We had seats not together. As more of passengers. Only asking to change seats helped"
Contra: "keep providing the same great experience!"
Pro: "Plane was clean"
Contra: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"
Contra: "At least one free drink on international 2 hours flight would be fair."
Pro: "Funny english"
Contra: "1h 10' delayed bording"
Pro: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Contra: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Pro: "On time as I had a connection outbound. All good in the transfer."
Pro: "Food/drink options"
Contra: "Customer service"
Pro: "OK small flight to warsaw from Lviv"
Contra: "Took too long the flight to Lviv and my luggage never made it on the flight."
Pro: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Contra: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pro: "Movie selection was good"
Contra: "The boarding was very slow."
Pro: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Contra: "Incomfortable chairs"
Pro: "Service and overall experience"
Contra: "Media system was not working correctly"
Pro: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Contra: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Contra: "The flight was late, almost 45 minutes"
Pro: "Costs like regular flight feels like low cost"
Pro: "excellent landing"
Contra: "stewardess surfing on mobile phone too often"
Pro: "Pleasant crew"
Contra: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Pro: "It was on time"
Contra: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
Pro: "Not 1 thing !!! Bad.bad.bad"
Contra: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
Pro: "Great crew. Waited for passengers from late transfer."
Contra: "Too small."
Pro: "I wasn't late I was running in the airport to couch the flight & they close the bordering they didn't let me in & I have to pay extra ticket & staying in the airport for 20 hours I lost my laggegg they found it after 3 hours. It's really bad. U give us 30 minutes to cotch other flight. I lost money & I lost my vocation because this application it's really bad I felt for the first time I'm Gypsy homeless."
Contra: "I didn't like the application which is ( KAYAK ) it should know the person well not cotch the other flight I'm really disappointed"
Contra: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Pro: "service was good"
Contra: "stron delay (more then 2 houres)"
Pro: "The food!"
Contra: "The layover but that's not in your control so no worries!"
Pro: "Everything was great"
Contra: "Nothing to complain Everithing was great thank you"
Contra: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"
Pro: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Contra: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Contra: "Our tickets were very expensive compared to other airlines and had to buy food and drinks."
Pro: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"
Contra: "Unpleasant crew members"
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Great leg room and very clean plane nothing could be better 😁
Pro: "yes. It was perfect."
Pro: "All was super!"
Contra: "All was great!"
Contra: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Pro: "Nice stuff."
Contra: "Probably teleportation?"
Pro: "Clean airplane nice pretty stewardess in short dress."
Contra: "Probably private jet whit hot tub."
Contra: "The crew might be greeting passengers onboarding."
Contra: "One Toilet for a full plane with 150 passengers...."
Pro: "Big space to front seat"
Contra: "offer drinking water"
Contra: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Contra: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Pro: "The airplane was brand new. The crew was very friendly"
Pro: "everything was good enough"
Contra: "I would like a meal and drinks on the board"
Pro: "Food offered on flight even though short trip"
Contra: "Was delayed so being on time"
Pro: "flight crew was amazing."
Contra: "Boarding was poorly handled by airport staff"
Contra: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Pro: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Contra: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Contra: "Horrible customer support"
Pro: "It was a fairly ordinary flight"
Contra: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Contra: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Contra: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Contra: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Pro: "Short flight"
Contra: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Pro: "Newer plane."
Contra: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Contra: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Contra: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Pro: "Quick boarding, pleasant crew"
Contra: "Small propeller plane with very limited room, no in-flight service,"
Pro: "They waited for transit passengers Were helpful"
Pro: "If water was free it would be better. Other than that everything was fine"
Pro: "Flight was short and sweet, no problems to report."
Pro: "Easy for my friend and I"
Contra: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Contra: "Charging 30 Euros to check in at the airport is lunacy."
Pro: "We arrived safely. Bilingual staff."
Contra: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Pro: "The helpful ground person at check-in."
Contra: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Pro: "Everything was very smooth and the crew was very attentive."
Pro: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Contra: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Pro: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Contra: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Pro: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Contra: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Pro: "Friendly crew, tons of meal options, good price."
Contra: "Checked in luggage is only 20kg, there's no entertainment in flight."
Pro: "New Planes, crew"
Contra: "Entertainment cost !!!"
Pro: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Contra: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Pro: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Pro: "On time"
Contra: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Contra: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"