Pro: "I missed my flight."
Contra: "Helped me get a different flight. I got zero help getting another flight. Or any credit."
Pro: "Crew was helpful and ver polite and efficient"
Contra: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Pro: "Got to ride on a Boeing 747 Intercontinental!"
Contra: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Pro: "Missed flights due to driver not turned up at Bellano yesterday"
Contra: "We have a new flights"
Contra: "the flight was delayed by about 30-45 minutes"
Contra: "Canceled flight"
Contra: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Pro: "Crew was friendly."
Pro: "Literally one of the worst check in experiences I have ever had traveling"
Contra: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Contra: "When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble."
Pro: "The food was excellent."
Contra: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Pro: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Pro: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Contra: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Pro: "Attendants very nice. Movie selection...OK....not great ON TIME!...except"
Contra: "Food mediocre in economy class Seat back in front of me was stuck in non upright position by 1.5 inches which made me feel uncomfortable...too cramped. Pilot landed us early & then we sat on tarmac for 30 mins + because gate wasn't ready!"
Contra: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Pro: "Stuttgart to Frankfurt was good.. ."
Pro: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Contra: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Contra: "Cancelled at last minute. Rebooking was not done correctly and I was denied boarding from Washington Dulles to Orlando. Lufthansa didn’t do something right so United said the ticket was invalid."
Contra: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Contra: "Rating and bad customer experience shared on web...."
Pro: "Crew nice. Plenty of food"
Contra: "Boarding was very chaotic. Very long lines and not managed well"
Pro: "Fast boarding."
Contra: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Contra: "50 minutes late"
Contra: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Contra: "Delay due to overbooking"
Contra: "The food options you're supposed to get don't exist because they provide a limited number of the variety they have! By the time they get to your seat, they are already out of options. Sadly, the quality and service are going down too."
Contra: "Not enough time to make connection even though customer service said an hour was enough. Security line was too long. We missed our first flight. Customer svc rep said we had enough time but we weren't the only ones to miss. He made it seem like it was our fault."
Contra: "Hickups in entertainment screens. Seats seem te be smaller again Rows without windows"
Pro: "the crew was courteous, attentive, accommodating."
Pro: "everything was good."
Contra: "It was no choices with meal because everybody took the chicken. Food can be better. Stuff can be more cheerful..."
Contra: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Contra: "An hour + delayed departure and arrival."
Contra: "Boarding a blitz chaotic"
Contra: "i reserve a chair and pay for them and they didnt get it and make me in last plain"
Pro: "It was on time :)"
Contra: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Contra: "Excellent service"
Pro: "On time arrival. Excellent service. Everything is perfect. The best part are the flat which are really comfortable."
Pro: "I witnessed the flight crew defuse a conflict between two male passengers (that had escalated to shouting and throwing each others belongings out of overhead storage) before we left Frankfurt. A male steward showed he could be professionally stern when backing up a female coworker handling the situation and compassionate when he comforted an elderly woman in distress halfway through the intercontinental flight. The entire crew I interacted with in economy class were professional, friendly, welcoming, and helpful."
Contra: "Boarding the entire plane at once was inefficient and caused conflicts over the availability of overhead storage. Obviously this is an airline decision and not a flight specific problem."
Pro: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
Pro: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Contra: "Bus connection not a good idea with the enormous traffic on German roads!"
Pro: "Everything about the service staff the plane amazing"
Contra: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Pro: "Fast boarding Excellent pilot"
Contra: "The flight was delayed for 45 minutes with not enough information for the passengers. The airport boarding crew were rude We were offered only a tiny pack of chips with bad taste and a drink No inflight entertainment at all"
Pro: "A short flight without complications"
Contra: "Because of the short time there was no service"
Contra: "Delayed - but made up for later!"
Pro: "short and comfortable"
Pro: "Flight from Marseille was delayed. Very tight connection time to make the SFO leg of the trip (30 minutes). A Lufthansa representative met us at the gate along with another passenger and took us via van to passport control and then to a terminal far away from the one we landed. She was courteous and efficient. We get to the gate in time to board."
Contra: "My seat was in row 56, second to last row. The temperature was very cold. I asked a flight attendant to make it a warmer. They tried but to no avail. The flight attendant mentioned that aircraft model (now 15 years old) has had that problem that has never been resolved. Solution was wearing a hat and several blankets. Not good for a 12 hour flight."
Pro: "Upgrade to business class. Staff was accommodating"
Contra: "Seats were situated next to the bathroom"
One of the flights attendants raised her voice to me and another physically grabbed my shoulders because I used the “wrong bathroom”
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Contra: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "Will never purchase tickets through kayak ever again"
Pro: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Contra: "flight was delayed, 2nd Austtian flight delayed in the same day"
Contra: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Pro: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Pro: "Service was outstanding!"
Contra: "No place to put my feet. No foot room"
Pro: "Great service on board the plane."
Pro: "The flight attendants worked very hard Patient and courteous."
Contra: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Pro: "Nothing so far"
Contra: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Pro: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Contra: "Poor announcements"
Pro: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Contra: "All was great."
Pro: "clean airplane. staff friendly and helpful. good movie selection"
Contra: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Pro: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Contra: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Pro: "The service. Very attentive staff."
Contra: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "The air crew service"
Contra: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Pro: "Overall reasonable flight. Nothing to write home about"
Contra: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pro: "Very well organozed"
Pro: "I loved the music while boarding the plane. All staff members were very nice."
Pro: "Seats were comfortable Bathrooms clean"
Contra: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Contra: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Pro: "We arrived on time"
Contra: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Pro: "Plenty of food and drinks, pleasant crew"
Pro: "The seat was comfortable."
Contra: "We were advised to arrive at the gate 45 minutes before departure. We waited an hour and a half more until we boarded. The plane was late on arrival but there were no announcements. No one knew what was going on or when we would board. There was no food served whatsoever. Just beverages. There was no entertainment."
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Contra: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Contra: "Please change food, enough of pasta every time."
Contra: "seats too cramped"
Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pro: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Contra: "Not enough snacks and no entertainment. Only an hour flight..."
Pro: "Made it there safely."
Contra: "Not much space in the seats on the flight especially for 10 straight hours."
Contra: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pro: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Contra: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Pro: "Baggage in Riga was available the moment we got to the carousel."
Contra: "Passport control in Vienna was completely disorganized. This is not an Austrian Air issue. Look to Disney World for how to line up large groups of people. Yes, I know Air Baltic is low fare. I have never paid for water on a flight. At least the WC was included in the fare."
Pro: "Never again with KAYAK. Sorry."
Contra: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Pro: "I like the personalized service and the understanding crew."
Contra: "For the amount of people flying into and out of Thera, the check-in system could be improved."
Pro: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
Contra: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Contra: "could not be delayed"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "I canceled the flight 6 weeks ago, no refund issued."
Contra: "I canceled the flight 6 weeks ago, no refund issued."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "On time ,clean aircraft..."
Contra: "Crew was very serious...a smile can make a difference....."
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Contra: "Rude crew, not organised work , not enough space for legs"
Contra: "I had to make my own way home from Manchester.. plane diverted due weather."
Pro: "Leg room and reclining"
Pro: "free breakfast great staff"
Pro: "Free drinks, cheap flight and fairly comfortable!"
Contra: "No allocated seat."
Pro: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Contra: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Contra: "Space to sit, especially when seated in the middle"
Pro: "Can't say that I liked anything at all."
Contra: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Everything was great, thank you.
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Pro: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Contra: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Pro: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Contra: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pro: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Contra: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Contra: "Space between the seats."
Contra: "It was hot and stuffy and dirty"
Contra: "The flight was delayed for 40 min"
Contra: "Changing in luggage information was annoying"
Contra: "Seats are terrible."
Pro: "The crew was very friendly and helpful."
Contra: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Pro: "The crew was really nice"
Contra: "1h30 delay for no specific reason is unacceptable"
Pro: "Service, smiling and attention to details."
Contra: "No kosher food."
Pro: "All and all great value for the money"
Contra: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Contra: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Contra: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Pro: "The crew was very nice. The flight was ok"
Contra: "Not much of a food choice.."
Pro: "The Crew was excellent"
Contra: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Contra: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Pro: "So many crying children"
Contra: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Contra: "long time wating in bus to get plane"
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Contra: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Pro: "Cheap with early booking"
Contra: "No food, even free coffee."
Pro: "Crew very friendly."
Contra: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Contra: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
Pro: "nice servers"
Contra: "no kosher food for free"
Pro: "Nice crew"
Contra: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Pro: "I'm disappointed with your service"
Contra: "I'm disappointed with your service"
Pro: "The crew in the plane"
Contra: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Pro: "Flight was on time unlike outward trip which was just under 2 hrs late"
Contra: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Pro: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Pro: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Contra: "seats could be a bit more comfy"
Contra: "Basic flight. Rude crew and late flight"
Pro: "The weather was nice."
Contra: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Flight was delayed 2 hours no information given at boarding gate,
This company for nobody sending the invoice.This is tottaly wrong
Gate opened 45 mins before allowed to enter the airplane. Crew did not act to maintain passagenrs safety when landed. Passangers startwd standing and opening overhead compartments while olane was still moving
Smooth and on time. All perfect!
There were some individuals not using face masks properly (being almost all the time without them) and the cabin crew did not alert them at all.
Contra: "They Said I can t fly . Wtf !"
Contra: "Food and drinks for free"
Pro: "Quick boarding and arrived early."
Contra: "The seat was very very small for an average size human and the seat belt was on max.. No social distancing between seats"
Pro: "On time no depay. Peacefully flight"
Contra: "Price of ticket"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Seat uncomfortable... have to pay everything including water."
Pro: "Crew were very attentive. Seats usual Ryan Air not the most comfortable seats. Boarded FIRST as was special assistance which is much better than being boarded last with everybody looking at you & no room for hand luggage at your seat so having to get somebody to place it further down plane."
Contra: "My special assistance required lift off plane which didn't happen so I along with people on crutches had to try negotiate way down steps in the wind & rain."
Pro: "It was a great flight staff A1 and beautiful flying from knock, hadn't done for years , hot paninis great food better than Emmirates I flew with over the Christmas"
Pro: "The flight was quick, customer service was good on the plane"
Contra: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Pro: "It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing."
Contra: "The crew and staff where very nice."
Pro: "Entertainment system is on a good sized screen with ample selection of programming."
Contra: "You're basically dehydrated by the time you reach your destination. They are stingy with water and other beverages. They charge for ALL alcoholic beverages. Most airlines serve wine with a meal and only charge for liquor."
Pro: "At first. One too we know the flight was delayed about 30 minutes. Then we got the information that the flight doesn’t go the Brussels but Liège. So from Liège we have to finish the travel with a bus 1 hours 30 minutes to arrive at the airport in Brussels. It’s 11:30 so we have to take a taxi 50 euro to the city."
Contra: "The worst was with all these problems, Ryanair didn’t offer any drink or food to passengers."
Pro: "Smooth flight, albeit 45 minutes late in departing."
Contra: "The constant effort by staff to sell stuff. Whatever happened to the days when customer service was king and satisfying customers was the motive rather than the relentless drive to make money."
Contra: "I received a message instructing me to check-in online and so I did. However, I need ver received the screenshot of the boarding pass or an email for that matter. When I try to check in at the counter they had me go to the other end of the airport and pay 20€ for them to "print" the boarding pass. What a racket!! Never again."
Pro: "Boarding process was at least organised"
Contra: "Staff rude; delay; mess in the cabin during delay; staff not able to keep people quiet plus flight attendants were mixing with people creating more confusion: we paid a ticket for a flight not to be in a pub for 2 hours (the time we spent in the aircraft before taking off)"
Contra: "No drinks left hot or cold for whole flight"
Pro: "I got to my destination safely."
Contra: "The guy who was checking us in mumbles the entire time. Couldn’t understand a word he was saying and why we were delayed 50 mins. There was supposed to be an open seat next to me and I even paid for priority but someone got their friend to sit next to them and she took the entire arm rest that she didn’t pay for. Overall I didn’t enjoy my time on RyanAir. I will need to looks elsewhere as I don’t think I can ever fly with RyanAir ever again."
Pro: "does not respond to normal standards - to little space seats can not move to the back"
Pro: "No frills basic flight, works perfectly for short flights."
Contra: "Coming back to cold weather"
Pro: "The flight was not delayed"
Contra: "No complaints"
Pro: "The flight was easy; no issues."
Contra: "No USB charging ports on the airplane."
Pro: "We checked in as soon as possible to try to get descent seats. However the assigned us two middle seats , one in the front of the plane and one in the back. It seemed like they were trying to give us the worst possible seats so that we would pay the extra to pick a seat. Almost all the other seats were open if we paid. We had already paid for priority boarding. Very disappointed."
Pro: "Crew were friendly"
Contra: "Everything. I’d rather walk than use this company again"
Pro: "The flight was fine, comfortable and despite turbulence (which I actually enjoy) uneventful. We could see both experienced and new staff working effectively together 1 star for food and entertainment because we took part in neither"
Contra: "The incident when boarding could have been handled far better than experienced A passenger already on the plane mistook light shining through the vapour created by the wing De icing process and claimed the wing was on fire which lead to the plane being evacuated First issue was that all disembarking the plane had nowhere to go and were not given any instructions Secondly the return to the waiting lounge was not organised well leaving passengers roaming about the lounge and unsure what to do"
Contra: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Pro: "Not much."
Contra: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Pro: "Flight to Budapest from Stansted airport took off on time and landed 40 minutes early. The flight home was on schedule and I had an aisle seat both ways, couldn't ask for more."
Contra: "Due to the high volume of passengers on the flight we had to put our luggage in the hold (for free) in both directions which caused a minor delay in our onward journey but nothing significant."
Pro: "I ultimately got to my destination."
Contra: "- Was charged left and right until I paid twice for my ticket. I even paid to get my boarding pass. - Boarding was a mess. Passengers were blocked in a hot area, then in the stairs for an hour before boarding - Flight was an hour half late - Flight crew was rude and systematically failed to resolve a seat assignment problem. They mocked a passenger instead of admitting they were wrong about not checking for the error in the seat assignment - More of an annoyance; Flight crew was constantly selling stuff, from drinks to cheap fragrance and scratch lottery cards. In summary, Ryan Air is a scam and an embarrassment to the industry."
Contra: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Pro: "The flight seemed quick"
Contra: "There was a delay"
Contra: "Flight was an hour late without notice. I payed for selected seating and was not seated with my husband, I payed more for my luggage than the air fair, had to pay for water. Pushing for product sales. The most unrelaxing ride I have ever been on. And complicated checkin online."
Pro: "Crew was pleasant"
Contra: "Boarding was lengthy, uneventful flight without entertainment, food was small and overpriced"
Contra: "As we were not allowed to board flight from Milan to Lourdes as I stated previous we never boarded this flight and after spending day in Milan airport with no assistance had to go to an other airport to find passage. It cost us another fare for 10 persons and no Ryanaire were un helpful. Would not fly again with Ryanare and would certainly not recommend them. None of the phone no we were given worked."
Pro: "Short flighy"
Contra: "Charge you for everything under the sun. Breath wrong and it will cost you €50"
Contra: "I didn't like the fact that I had no access to my email until an hour and forty minutes before my flight and then saw I had to check in online witch I tried doing once I saw the email and because I was late by 10 minutes they charged me more than what I paid for my tickets! So wrong! And they were so rude about it at the airport! I will never fly with them again."
Pro: "Quick and easy .. flights bang on time, Return flight very 20 mins ahead , Nice staff"
Contra: "Ridiculous overpriced snack menu. Sandwiches etc.. And coffee not good too expensive.. Let's you down.!"
Pro: "Low price, fly without delay, is ok"
Contra: "Stop trying to sell me things every 10 minutes. I just want to get some sleep. Provide something for free, like peanuts or pretzels, as a nice gesture."
Pro: "Flight was smooth, plane was comfortable, staff very nice"
Contra: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Pro: "I liked getting off the plane."
Contra: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Pro: "All went well,enjoyed every moment,thank-you too the crew and our save flight with Ryanair"