Găsește zboruri ieftine către Hvar

Contra: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Pro: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."

Pro: "Flight share with another airline so we couldn’t book our seats in advance."
Contra: "Space is cramped. Very professional and courteous crew."

Pro: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Contra: "Nothing"

Pro: "Professional, friendly service in every respect."
Contra: "Economy is profoundly uncomfortable -- as with all its competitors."

Pro: "nice flight"

Pro: "Food was tasty. Crew was very good."
Contra: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Pro: "The lovely nice stewardess and Crew kindness."
Contra: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."

Pro: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Contra: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Pro: "On time and good service!"

Pro: "Clean, modern plane, friendly and attentive crew"
Contra: "Cramped space in economy!"

Pro: "Everything"
Contra: "Nothing"

Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Pro: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Contra: "Warm and excellent customer service :)"

Pro: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Contra: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."

Pro: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"

Pro: "Very pleasant flight, excellent take off, didn't feel a thing. The crew was friendly and helpful."

Pro: "The crew was entertaining and pleasant. The flight was short and easy."

Pro: "Flight was on time. Food was good for airline food."
Contra: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."

Pro: "Passengers completely ignored the commands of the crew and crew was unable to take control of the crowd (passengers refused to follow crew's multiple demands to sit down during the high turbulence, finally crew gave up to force passengers to take a sit). Several times, standing passengers fell on the sitting ines. When at the end of the flight, the issue was pointed out to the captain and supervising flight attendant, both became aggressively defensive to the point of being rude."

Pro: "Crew members are very professional and services are good."
Contra: "Very few selections of movies Seat are congested"

Contra: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."

Pro: "Professional polite crew."
Contra: "Seats too SMALL Food not eatable"

Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."

Pro: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Contra: "Nothing to complain about"

Pro: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."

Pro: "Good service... good food....on time. I will fly Swiss again."

Pro: "Super nice and skilled staff, everyone was great to interact with."
Contra: "Not a thing."

Contra: "People who handle Swiss"

Contra: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."

Pro: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."

Pro: "The boarding process was efficient. Swiss Air provides much more spacious and comfortable seating arrangements than many other airlines."
Contra: "My entertainment system would not turn off, which made it difficult for me to fall asleep. I asked a flight attendant for help and she said she would reset it. However, the reset did not work and she never came back to verify whether or not it had solved the situation. I finally gave up and put a blanket over the screen. Furthermore, the meal service was very slow. It seemed as if most of the staff was very young and likely inexperienced. Perhaps it would be better to mix younger, less experienced staff with more seasoned staff. I flew three other Swiss flights during my European vacation and the service was much faster. Incidentally, most of the staff on these other flights were older and probably more experienced."

Pro: "Newer plane"
Contra: "I have been flying to Asia on Asian airlines and maybe I have become accustomed to flights and crews that know how to manage a long flight. For example: The crew seemed tentative and untrained. Saw the crew once between the meal at beginning and the meal at the end. I wonder where they can hide for so long on a small plane? Too many announcements by the Captain -- shut up and fly the damn plane! Do you think the crew might replenish the toilet paper on an 8 hour flight? on another note: Seat spacing is adjustable - very close seats Overall--- underwhelmed"

Pro: "Aircraft was clean and spacious with ample leg room."
Contra: "Food was mediocre. Timing of delivery could have been better balanced."

Pro: "Crew was very kind and accommodating."
Contra: "I was unable to choose my seat online due to Swiss system issues and when I called, customer service was completely unhelpful despite the 25 minutes I had to wait for someone to answer."

Pro: "Nothjng"
Contra: "Made me check in my carry on bag and changed my reserved window seat to middle seat amidst 2 children I don't know. Whe I got on the plane there was plenty of room for my carry on despite the boarding staff saying there wasn't. I offered to upgrade my ticket to business class the attendant at the desk laughed at me. Older woman was very rude, condescending and not accommodating."

Pro: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Contra: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."

Pro: "I request tow time for Hindu vegi 1st when I booked and 2nd one day befor my departure with costumer service and they confirm because last tme i flue in outher airline and i had same problem and i hard good things about Swiss air but I was very unhappy and dicipoint in my flight they told me they didn't have eany information for my special .request For my bussness i fly two times a year to India next time lam not suor I will fly with Swiss air"

Pro: "Everything. Service was excellent."
Contra: "Everything was very good."

Pro: "Crew service"
Contra: "Few seats in boarding area"

Pro: "Although it was a quick flight they bought around snacks and drinks!"
Contra: "More space would be nice but I guess you can't ask for too much on flights these days."

Pro: "Great airplane stuf and food"

Pro: "Nothing"
Contra: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."

Contra: "Seats are very bad. No padding and awkward getting in and out."

Pro: "clean"
Contra: "online check in was difficult. flight delay (20-25 minutes) due to mechanical problems"

Pro: "Nice new plane"

Pro: "Loved the extra legroom, food, and polite service"

Pro: "Flight was almost empty and Got to sit by my self with no one next to me. And the flight attendants were amazing."

Pro: "Courteous staff. They offered drinks and good food. Good experience."
Contra: "The seats were not very comfortable."

Pro: "Onboard service was good -breakfast served was good."
Contra: "The seats are somewhat uncomfortable but OK for only a 1 h and 40 min flight"

Contra: "Dismal customer service"

Pro: "The plane :)"
Contra: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"

Contra: "Cabin temperature was very cold"

Pro: "Better than all others at this time."

Pro: "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
Contra: "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."

Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."

Pro: "They take great care of their customers"

Pro: "Always excellent"

Pro: "Nothing"
Contra: "Clientele on plane are junky. The crew is rude. Boarding is chaotic. No information about delays or why things are taking so long not shared. Planes feel old and dirty. Strongly do not recommend."

Pro: "On-time departure. very polite and friendly staff and we got there fast!"

Pro: "The seats reclining not only the back. The food very tasty."
Contra: "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."

Pro: "Food okay"
Contra: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Contra: "The flight arrived late and Tipton Long to depart."

Contra: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"

Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"

Pro: "Constant service, food, entertainment."
Contra: "Seat area is too small. No room for legs/feet. Garbage was not picked up."

Pro: "Nothing. The flight never happened coastumwr service was very bad"
Contra: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."

Pro: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Contra: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."

Contra: "Lost the bag and will return it . Still discussing with them after five days. Promising to deliver each day but then not doing it. Miserable experience and do not recommend using this airline."

Pro: "Crew."
Contra: "Too many ads and promotional messages, not letting to use entertainment system much."

Pro: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Contra: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."

Pro: "the Boarding at ATL airport was catastrophe!!!!!!"

Contra: "seat 53 B is not a seat for human beings on a plane. this is the last seat on the plane. next to food area and bathroom. seat back does not go all the way back. it is not built for 10 hours flight."

Pro: "Nothing"
Contra: "At the airport communication was very poor and everyone was very unhelpful"

Pro: "Entertainment was great and so was the food. Boarding process was quick"
Contra: "You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air. Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change."

Pro: "food"
Contra: "leaving late"

Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Pro: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"

Contra: "I was at the gate for my flight from Istanbul to Bucharest but 25 minutes before departure I noticed that passengers were lining up at a different gate so I asked what happened. I was told the flight had departed even though it was still 25 minutes before flight time. I then had to go to ticket sales where they charged me $425 dollars for the 80 minute flight to Bucharest. In the US, I would have been put on the next available flight fee of charge. I will never fly Turkish Airlines again."

Pro: "Everything"
Contra: "Nothing :D"

Pro: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again.After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Contra: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."

Pro: "The food was amazing."

Pro: "The crew was nice."
Contra: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."

Pro: "the crew"

Contra: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."

Pro: "The service and entertainment!"

Pro: "The food and the boarding was fast."
Contra: "Everything was great."

Pro: "It was nice to receive a meal on such a short flight."

Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"

Pro: "Comfort, good quality meal, on time"

Pro: "Outstanding service, very attentive crew, careful attention to punctuality."
Contra: "no information on frequent flier program"

Pro: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."

Contra: "Very poor English (in the plane and in the IST airport) and very poor organization in the IST ariport"

Pro: "I liked the flight attendants. They were all VERY pleasant and accessible. They were all service oriented and felt that they honestly wanted to ensure that they flight was as comfortable as possible."
Contra: "Total chaos boarding. It was hoarding cats in a pen. NO organization what so ever. The serving of the food was a nightmare.... the food was served in sections. the hot plate first ... 5 minutes later... the hot bread... then yet another 5 minutes later... the drink. No water to be had. Was in the air for a full 5 hours before they brought the cart around for water/refreshments. Horrible."

Pro: "Acceptable"
Contra: "Poor food - spinach in a solid lump, etc"

Pro: "actual flight ok"
Contra: "The Gate agent in Houston was not smart. 3 big mistages - 1. did not give us our baggage claim tickets. 2 . did not sit us together on the overseas flight (we are married and thats a long flight) 3. She did not ticket my husbands bag to go thru to Bucharest and it got stuck in Istanbul for 2 days."

Contra: "Perfect. Nothing to complain about."

Pro: "Food and crew were good on flight."
Contra: "Groumd crew at the ckeck-in desk was not goof. When she gave seat assigent, she was lying yo me or no knowlegde of fleet."

Pro: "I was happy to eat breakfast so that I could go to sleep after spending the night in the airport unnecessarily."
Contra: "We missed our flight to Berlin although we had waited at our gate we were told to go to. We immediately realized that something was wrong and went to get help. NO ONE wanted to help us. Every single Turkish Airline customer service desk, information desk, anywhere were rude, not willing to help as soon as they saw we were from America and gave us the complete run around. We spent hours trying to get some help before finally hearing that it was going to cost us $700 in penalties per person to get us on a new flight the next day. I was coming here for a wedding that I was actually IN and was going to miss this because they wanted our money. Plain and simple. The Supervisor actually told us to "call our embassy and see if they will send you money." Eventually we were able to get a hold of a family member that had a card to book us a new flight (costing us another huge amount of money on top of what we have already spent). And we had to spend the night in the airport. We finally got to Berlin the following day and now we are without luggage and no one seems to have it. We have nothing. We are now low on money, have no clothes nor necessities, and no one to help us. I have never been treated so poorly and felt so disgusted."

Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."

Pro: "Plane lwas delayed for 4 hours. The ground staff work hard to help out and give updated information. The Crew on plane worked hard, great service. Main issue: It was extremely cold in the plane, neeeddd to blankets to feel comfortable."

Pro: "Flight on time, good service, helpful staff"

Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("

Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."

Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"

Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."

Pro: "The flight had plenty of leg room and a snack with drink was served free which was a nice touch."
Contra: "Very cramped seating on first part of journey from Budapest to Munich"

Pro: "Very good service.."

Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."

Pro: "I liked the entertainment options, beverage service, and leg room."
Contra: "I paid to reserve an upgraded seat. I specifically asked for a window seat and even have a confirmation email saying that I got a window seat (27 A). However, when I checked in, I was assigned a middle seat and the representatives at the ticket counter tried to tell me that was my preference. They tilde me to take it up with customer relations. If I pay $100 for a particular seat, I should get that seat!"

Pro: "They were waiting for us even we were running late from connecting flight, everybody was super nice"

Contra: "crew was not friendly"

Pro: "Great service!"
Contra: "Nothing"

Contra: "It wasn't Lufthansa"

Pro: "I was really upset because time for living 6 and we left 8:15 I had connection fly to Romanian I missed because of ...I stay in Germany for 5 hours.I ask Lufthansa too put me on Tarom fly they say is United fly...they really make me updated.I think the crew on United is not friendly.The food waste good in"
Contra: "I like the movie"

Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."

Pro: "Nothing."

Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."

Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."

Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"

Pro: "Efficient boarding. On time departure."

Pro: "Real food with real tableware even in the Econ section. Unbelievably courteous staff. Will make it impossible to fly Anyone else when going overseas"
Contra: "Nothing...I felt spoiled"

Contra: "The food could be better. The ravioli option very oily ."

Pro: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"

Pro: "Plane was clean and service was great."

Pro: "Attention to details, big clean bathrooms, service with a smile, friendly flight attendants, overall a great experience. I think American, United and Delta and other airlines could learn a lot from this Company."
Contra: "Not much, just the USB port on my chair was not working. No biggie. Reported it and should be fixed asap."

Pro: "I liked it overall"
Contra: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."

Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."

Pro: "It was perfect"

Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."

Pro: "Service was excellent"
Contra: "All would have been great, but the cross Atlantic had a locked seat assignment. I was assigned last row and middle seat, I could not change seat when there were other seats available at check-in. United would not let agents change either. Maybe kayak related? Expedia always allows seat changes"

Pro: "The checkin was very helpful although also frstrated because they could not print the boarding pass."
Contra: "Had to wait till I got to the counter to get my boarding pass. They had to ov erride a certain part in order to print. As a result of this I was unable to sit with my party."

Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."

Pro: "Flights were on time. Both Air Canada and Lufthansa Airlines Service, including sitting and boarding process were relatively smooth."
Contra: "12 hour long flight from Frankfurt to LA was exhausting."

Contra: "Pets"

Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"

Contra: "They lost my luggage and have refused to help me locate them."

Pro: "Everything went fine."
Contra: "n/a"

Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"

Contra: "Second baggage charges"

Pro: "courteous crew, clean equipment, right temp"

Contra: "The seats are more and more uncomfortable."

Pro: "Clean, good pilots and quick"
Contra: "Food was bad"

Pro: "how do i get credit for the miles travelled? who are you alligned with?"

Pro: "The crew, flight, food was great. At OTP, they don't take your shoes off and I rang because I had a metallic zipper on my boots. That costed me an extremely nasty and abusive pat down. They also searched my handbag, taking my stuff out and asking about everything, including eyeglasses. I was so upset that I forgot to take my passport from the bin."

Pro: "Upgrade to 1st class"

Contra: "The ladies taking care of the passengers were rude. The expressions on there faces when I asked for something made me feel like I was bothering them."

Contra: "Flight originally scheduled for 6:10 am. Only found out the day before, via email to print boarding pass, that it was moved up to 5:40 am!"

Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Contra: "Seats very hard and uncomfortable in economy"

Pro: "On time, nice breakfast"
Contra: "Not enough leg room, same as everyone"

Pro: "Nothing!"
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"

Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."

Pro: "Plane, pilots and the leader of the crew"
Contra: "The flight attendant in the back needs to be more educated"

Pro: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Contra: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."

Pro: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"

Contra: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."

Pro: "The stewardess is very polite and accommodating n"
Contra: "Nothing"

Contra: "See red comment above."

Pro: "Crew"
Contra: "Space between seats"

Contra: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."

Pro: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Contra: "Food was ok, not great."

Contra: "May bags didn't make the transfer and were sent on to me the following day."

Pro: "Friendly staff, efficient"
Contra: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Pro: "Vino in Plastic cups from 1L"
Contra: "Could Food"

Pro: "Short flight"
Contra: "I have to pay for food or drink"

Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Pro: "Very orderly fashion onto boarding"
Contra: "My suitcase got destroyed"

Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."

Contra: "."

Pro: "The plane was comfortable and clean. Internet was offered"
Contra: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."

Pro: "Flight delayed"

Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"

Pro: "arrived early"

Pro: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."

Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"

Pro: "Drinks were included"
Contra: "No entertainment available not even to pay for. Wifi is overpriced"

Contra: "Flight was cancelled and we weren't notified."

Pro: "Staff, seats (exit)"
Contra: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."

Pro: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."

Pro: "The actual flight was professionally well-handled"
Contra: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."

Pro: "very short layover and my check luggage made it all the way home with no problems"

Pro: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Contra: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."

Pro: "Great grew, great flight. Thank you!"

Pro: "This time it seems I had a little bit more leg room. Which makes a big difference!"

Pro: "Short flight and the crew was attentive and pleasant."
Contra: "Loading of the bus to the terminal was slow only 1 bus was available."

Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."

Contra: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."

Pro: "Friendly staff"

Contra: "My luggage was lost again It is the second time in a row that happens"

Pro: "Flight was cancelled. Had to wait in the airport with kids."

Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"

Contra: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"

Pro: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Contra: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."

Pro: "Good coffee"
Contra: "Pastry"

Pro: "Friendly staff"

Contra: "It was very obvious which passengers caught the eye of our male attendant and they level of service reflected it. The refreshment offerings were pathetic.....other than a drink EVERYTHING was FOR SALE......pitiful really. One of the reasons I try to NEVER fly domestically or on US Carriers!"

Pro: "Nice stuff, clean board"
Contra: "food was very spicy and not tasty"

Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"

Pro: "The friendliness of the crew"

Contra: "Late departure. Rush to connect."

Pro: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Contra: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Pro: "Crew was good"
Contra: "Food"

Pro: "The crew!!"

Pro: "The service"
Contra: "The food."

Pro: "We got to Amsterdam on time"
Contra: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Pro: "Smooth flight."
Contra: "Seat a little cramped."

Pro: "Staff very pleasant"
Contra: "Evening snack was not the greatest breakfast was pretty food"

Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"

Contra: "We did not get two of baggage at the destination."

Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."

Pro: "Arrived Early!"
Contra: "Left Late :-)"

Pro: "Good service onboard, good food. On time."

Pro: "Nothing really"
Contra: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Pro: "Cabin crew were very professional."
Contra: "Aircraft returned to gate due to fault and was delayed for 45 min."

Pro: "The aircraft was clean"
Contra: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"

Pro: "Bording was good and general flight ok"
Contra: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Contra: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Pro: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."

Pro: "Everything"
Contra: "Nothing"

Pro: "The cabin crew were pretty good. That's about all that was good."
Contra: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Pro: "Excellent experience with the cabin crew."
Contra: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Pro: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Contra: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Contra: "OLD plane without comfort or entertainment"

Pro: "I really like the spaciousness, the plug ins and general service"
Contra: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."

Pro: "Nothing"
Contra: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Contra: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."

Pro: "Price"
Contra: "Klm flight has very congested seating Getting information about eticket was pain"

Pro: "Same as above"

Pro: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."

Pro: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Contra: "Quite bummed the plane didn't have wifi / USB"

Pro: "We love the flight all the way"

Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Contra: "Nothing​"

Pro: "A nice short flight"
Contra: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pro: "...The transfer at JFK was terrible"

Pro: "Leg room. Smiles of the cabin crew."
Contra: "Not enough selection of Electronic Dance Music. Lol!"

Pro: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Contra: "Only 1 drinks round on a 3h flight."

Pro: "pleasant"
Contra: "Pleasant"

Pro: "early arrival,comfort"
Contra: "late boarding while standing around waiting for pilot to ararive"

Pro: "Crew was good, boarded early and arrived a bit early."

Pro: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Contra: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."

Contra: "The food was inedible--from the chopped RAW potatoes to the slimey, tiny bit of pale turkey. It must have left a foul taste for the crew, too, since they were cold and unwelcoming."

Contra: "40 minute delay at take off on London City Airport for a 50 minute flight to Amsterdam"

Pro: "Was good except for the food."
Contra: "The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad"

Contra: "No food or entertainment on this short flight, which I wouldn't expect. No way to not rate these items on the survey."

Pro: "friendly personnel"
Contra: "boarding procedure"