Pro: "Helpful crew Good food"
Contra: "Our luggage came back damaged and open !"
Pro: "The crew is brilliant Punctual, spot on... 100% service delivery"
Pro: "Crew was friendly and attentive. Piloting was on time and precise."
Contra: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Contra: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Pro: "The airplane crew were very reassuring"
Contra: "Gate was changed 3 times and flight was delayed 2 times too!"
Pro: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Contra: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."
Pro: "Not and horrible waited for 10hour before we board the last journey"
Contra: "Is horrible will not use kayak again we want to change the flight we were told not changeable"
Pro: "Food was good (not pasta!), crew was very accommodating"
Contra: "Flight was delayed (again!). There was no desert with the food."
Pro: "Super service. From gate in Frankfurt to Rome."
Contra: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Pro: "Crew very good"
Contra: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Contra: "Highly recommended for efficiency"
Contra: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Contra: "The Cabin seating"
Contra: "40 minute delay in departure due to late arrival of incoming aircraft."
Pro: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Contra: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Pro: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Contra: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pro: "on time, great cabin crew"
Contra: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Pro: "I enjoyed food and drinks"
Contra: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Contra: "It made us miss our fly due to Lufthansa use stroller stairs for passengers to get off the airplane instead as I had my 89 years old mother who needed wheel chair assistance which did not have during that time. And, with my heavy carry on luggage, plus my under seat luggage that I had to hold my old mother that I had to walk to the bus With pretty good distance that took us to another 10 minutes terminal drive. By the time we got to the connection gate to Berlin, the plane already rolled out to the runway. Now, they have to send us to the next fly, which was at another different gate. Overall, this trip made me very disappointed and horrible."
Contra: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Contra: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Pro: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Pro: "Awesome. Very comfortable even in economy seats. Great entertainment"
Pro: "Not much at all"
Contra: "I was enquiringly about the transfer of my luggage from the Hurghada flight with sunexpress with one of the Lufthansa correspondents at the central fest and the guy was absolutely clueless. Needless to say- our luggage wasn’t in Manchester when we arrived. Had to travel back to Manchester to collect it 8 hours later as it was left in Munich. Not happy one bit"
Pro: "The flight from Chicago was only about 2/3 full and there was no one in the seat next to me so I had plenty of room to stretch out and get comfortable. The flight was super smooth...hardly any turbulence and crew worked hard to keep passengers refreshed."
Contra: "I sat next to the biggest jerk on the plane (something out of Lufthansa control so I don't hold that against them). Also the seats were not the most comfortable...even for an economy seat was pretty basic. Also the entertainment system was temperamental and some of the features (flight tracker) didn't work at all."
Pro: "Left on time, arrived on time. Efficient service."
Contra: "None. The seats on this Airbus 320 were more comfortable on this leg than on the transatlantic leg of the journey."
Pro: "Beautiful clean aircraft . Superb crew."
Pro: "The crew was a lot nicer and more proactive than on Air China before hand"
Pro: "Both parts of flight was superb n/a"
Pro: "Good connection time and easy to get through security"
Contra: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Pro: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Pro: "Nice people"
Contra: "Not much"
Pro: "Great food and service. Business class lie flat seats are good for the sleep."
Pro: "Everything! The service of the flight attendants, in full ugh entertainment."
Contra: "Everything was great. I would say that I didn't like the automation and self serve check in at Munich Airport not because it wasn't easy or efficient, but because I love human interactions. I know this is the way society is tending, towards automation, but I don't love it. I prefer to speak to a real person. Thank you for reading."
Pro: "The schedule"
Contra: "Could not cancel flight and was charged for it."
Pro: "Changed planes, flight didn't get cancelled"
Contra: "2 hour delay"
Contra: "By the time my daughter got through security the gate had closed and her ticket didn't allow for any opportunity for her to get another flight. Would not book again using Lastminute.com, nor Lufthansa, as they provided a lack of service and no help for her to change her flight - even though the ticket was nearly €200 and she was clearly distressed and upset."
Pro: "Overall, was good!"
Pro: "The crew was pleasant, and the food just fine. The entertainment options of movies or music or news were quite good."
Contra: "The first plane left too late to make the connection. The Lufthansa staffer who reorganized my trip considered two options and picked the best one. However, she didn't stress to me how far the next gate was at another terminal -- luckily I asked someone else who helped me get a bus. I am not fluent in German so that may have added to my uncertainty. And my suitcase, which she said she was making sure would get to me in Marseilles, did not come for 24 hours."
Pro: "as usual flight itself was okay"
Contra: "no major complaints"
Pro: "Boarding staff was cooperative On time departures and arrivals"
Contra: "Crew in Lufthansa are racist. Don't want to elaborate here but trust me for this. Bad quality food. They don't even have sufficient food for everyone. I didn't get two meals on one flight. Loo's are not maintained. Crew too rude. Had called a flight attendant for service but didn't show up until an hour (exactly an hour). Later I had to get up and take it. Can write an essay on my whole journey."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Given free upgrade. Efficient services."
Pro: "Crew was great and the plane was clean. Food and drinks were good."
Contra: "Few choice of movies"
Contra: "Space between seats and leg room. Very compact for an international flight."
Pro: "Crew passed out drinks and food as passengers requested. Very very courteous and extremely caring. Airport, boarding, and everything else went flawlessly."
Contra: "I don't know whether it was the airplane or the seats, but something was squeaking for the entirety of the two hour flight"
The web site ; The wait time to reach agents by phone; The music choice for the wait; And the iPhone AUSTRIAN app Are all a disgrace!
Flight cancelled, rebooked for next morning… Outgoing flight was also late and personnel a bit brutal… See Twitter remarks. Much progress to do!
Same problem with aeroplan
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "Very good"
Contra: "Hi am happy"
Pro: "entrance with classical music! staff was friendly. probably in top 5 flights"
Contra: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Pro: "On time & clean"
Contra: "Can’t really say"
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Pro: "Entertainment players"
Contra: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Contra: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pro: "Friendly crew with a wide range of entertainment options"
Contra: "Smoother boarding. Was great once on board."
Pro: "Sits had more room then other plain"
Contra: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Pro: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pro: "The flight attendants worked very hard Patient and courteous."
Contra: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Pro: "On time"
Contra: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Pro: "Friendly staff, on time flight. Nice refreshments"
Pro: "Life is beautiful"
Contra: "My fellow passenger fended off my sexual advances like a pro"
Pro: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Contra: "muffin for breakfast ?"
Contra: "Service was bad"
Contra: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Contra: "Thechnical problems with the plane.One hour we were sitting in the plane and waiting departure"
Contra: "Food I think getting worse."
Contra: "Long transit more than 12H without free accommodation nor meals"
Pro: "Drinks were included"
Contra: "No entertainment available not even to pay for. Wifi is overpriced"
Pro: "Love the coordination"
Pro: "The venue was overall ok"
Pro: "Expertise and effiency of the flight crew."
Pro: "Punctuality and amenities on boatd"
Pro: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Contra: "I was generally pleased with the value and qulity received."
Pro: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Contra: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pro: "No unnecessary waiting. Excellent service!!!"
Contra: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pro: "Quick boarding and exit off the plane"
Contra: "No little foot rest , no blanket in the winter"
Pro: "Staff are pleasant and competent."
Pro: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pro: "Comfort seat. Good mouvies"
Contra: "The aircondition was to high. I was almost frozen."
Pro: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Contra: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Pro: "Food and entertainment"
Contra: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Contra: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "From pillar to post not one delay."
Pro: "On time, quick boarding. Comfortable flight"
Contra: "No air bridges"
Contra: "Staff at check-in desk were rude. My carry on luggage was taken from me and placed in the hold even though I booked my flight long before Ryanair changed their rules about charging for carry on luggage. The sticky tab that the member of staff placed on my back has left marks all over the handle."
Pro: "The stay"
Contra: "Ridiculous long wait even though Ryanair said to still go for the original time. 9hours in the airport is not good enough"
Contra: "The time of the layover between a Ryanair flight that requires you to check baggage and then pick up from the carousel, go through customs, and an Aer Lingus flight that you then had to check into at the Aer Lingus desk (online check in was not an option) and go BACK through security IS NOT HUMANLY POSSIBLE. This was a huge waste of time and money and I do not recommend using two airlines, especially not if it involves RyanAir and the Manchester airport. I have to cancel reservations that I will not be able to make the rest of the time I’m at this destination. Moving flights cost me €60 and missing my reservation at an escape room is an emotional cost that cannot be compensated. Very unsatisfied."
Pro: "The crew"
Contra: "Uncomfortable seats"
Pro: "front-line staff were sincere. Plane was well-maintained."
Contra: "Chat staff wasn't competent."
Contra: "Delayed, then slow luggage reclaim (I believe that's your problem rather than the airport)"
Pro: "By the time you were up it was on its wayndowm 40 mins"
Pro: "The flight itself was great.... just the 90 min delay that put a downer on things."
Contra: "The 90 minute delay was a bit of a killer... also we where not told about the delay when checking in our hold luggage.... one of my party smoke and where a bit put out to find out about the delay once they had gone through customs etc and then couldn’t smoke."
Pro: "Flight delayed, 20 minutes to get through passport control, chaos at the car park due to changes & fees! Welcome back to England ☹️"
Contra: "Ryanair delays, Manchester airport in general, poor and anti-travelers focused"
Contra: "Flight didn’t leave until about 11 as boardinf didn’t start until after 10 so we arrived in Manchester at midnight."
Pro: "Crew were fabulous, boarding on time and was quick and easy."
Contra: "Plane was filthy, covered in rubbish, crisps, dirty seats. There were no drinks left to buy as it was the last flight of the day, no milk for tea which wasn't good."
Pro: "Cabin crew - efficient, friendly and with a sense of humour."
Contra: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Pro: "Seating was comfortable and more leg room than some other airlines random seat allocated no charge no complaint. Only bought cup of tea so can’t comment on food. Tea was fine."
Contra: "The seemingly squashy way of making sure hand luggage is tagged. Why not use a system of gradual approach. Don’t like euro charging if card used. Seems strange. Cash sterling ok."
Pro: "crew very good"
Contra: "2 hour delay and no information, even changed boarding gate and did not inform passengers who was already waiting."
Pro: "The crew were lovely and the Chicken tikka masala was too, it could have done with a little more chicken in it though."
Contra: "The hour delay in Rome and the heavy landing in Manchester really scared the hell out of me."
Pro: "On time fly gut and prompt baggage handling"
Contra: "Waiting time, unfriendly crew, pilot out of the cabin chatting with the door wide open."
Contra: "Getting charged 220EUR to check in at the airport."
Pro: "Easy and quick and cheap"
Contra: "The seats are too steep inclined"
Pro: "Staff were friendly and helpful"
Contra: "Seats were very uncomfortable, not even a space/pocket slot on the rear of the seat in front to place a book, phone, bottle of water etc Boarding was delayed and this appeared to be due to cabin bags being moved to hold luggage but had not been tagged in advance. Seemed a bit disorganised. Fair enough have the rule about potentially putting them in the hold but make sure they are pre tagged. Flight delayed as a result."
Contra: "We were forced to get on the aircraft when it arrived late, with another 737 taxiing next to it( I know illegal). Then forced to sit on the plane for nearly 3 hours on the ground in heat. Staff were rude and awful. Everything was stupidly expensive, even water!!! When we eventually got to Manchester we had to wait in the plane again for 45minutes for the bus to arrive to take us to the airport. Only one person on passport control. Where our bags were all in a pile on the floor because of some malfunction. Ryanair flights are hell!!"
Pro: "3 hour delay due to an Italian air traffic control strike. Not the crews fault but they handled it well, especially the captain who spoke to everyone face to face"
Contra: "The selection of food was dismal and expensive, glad ok didn't buy as the quality looked poor"
Contra: "40 minutes baking on the bus to take us to the aircraft, Lack of communication Disrespectful and bad attitude of the crew Paying £80 to put luggage in hold to be told as I didn’t report that my case was damaged when I arrived at 01:00 am (in the morning) with an onward journey of 2 hrs I could not now place a complaint! Despite having photographic evidence!! No tap water available - given ice and boiling water I am done flying with Ryanair"
Pro: "The crew didn’t allow a very visibly drunk passenger on board which was good. We were concerned about him coming on the plane so were very pleased they didn’t allow him to board."
Contra: "The plane was delayed and when we did board it was very clear that absolutely no cleaning had taken place. Appreciate the effort not to be any later than we were but not nice to get to a seat with crisps and malteasers everywhere."
Pro: "On time and coat effective"
Contra: "At FRA Airport ryanair sits about a 20min drive from the terminal. Adds 20min to boarding and landing procedures. But this is compensated with FRA being a super efficient airport at the baggage carousel and border control"
Contra: "Dirty seats, tables and floor. Both times we checked in and because we didn't pay for early check in we all got separated despite there being room to all sit together or at least in pairs. Had to pay to move to sit together. It costs £80 to bring a suitcase for the hold, however if you don't pay for priority boarding your handluggage gets placed in the hold anyway despite there being more than enough space in overhead lockers. If I had known how much it would be to pay for the 'extras' which area really basic requirements, I would not have booked with Ryanair. Next time I'll be going with another company who actually provide a basic service"
Pro: "Accessibility guys in both Bergamo and Manchester were brilliant."
Contra: "Delayed for 2 hours the first hour was on the departure boards - fair enough but almost all of the second hour was on the plane with hardly any information at all."
Contra: "Delayed flight then held in pens for ages then held on the plane too."
Pro: "Ryanair still not putting their customers first. Poor experience checking in online. Had to use online chat which needed several attempts to get an answer, be careful calling Ryanair as they charge 13p per minute"
Pro: "Flight was on time"
Contra: "Couldn't take on bag as not priority. Booked extra leg room seats expecting priority but no longer Won't travel with Ryan air again"
Contra: "30 minutes waiting, New lugguage policy!"
Pro: "Early take off and excellent all round"
Pro: "Friendly staff and comfortable seats"
Contra: "The delay."
Pro: "Staff were friendly and helpful. Flight to of only a few minutes late, considering the appalling weather back in the UK, I expected more of a delay."
Contra: "Rear door wasn't accessible, so all passengers were loaded through the front. A bit more organisation of getting rear seated passengers on first would have facilitated a faster/safer boarding for all."
Pro: "Boarding was relatively quick"
Contra: "Left late and the staff were a little rude"
Pro: "Arrived early, a bit confused as to why our bags had to go in the hold but they arrived in a very timely fashion and although the 3 of us were separated, I was in a fire exit seat and my long legged son also had extra leg room at the front. Bonus!"
Contra: "I wish the seats could recline just a little. I can't read without feeling sick so a 3 hour flight can be pretty uncomfortable."
Pro: "Easy online check in with no need to visit a desk anyway, unlike Jet2 who enforce an online check in only for you to have to do it all again in person."
Contra: "Unnecessarily held at the gate for 45 minutes as the departures boards showed the flight as boarding - no way to get out of this area so stuck. Flight left late and then had to queue up to get access to a drop off area so missed my onward train connection. Paid for food in pounds but given change in Euros - disgraceful - don't offer to take payment in a currency you can't provide change for. Overall a poor experience, will not be flying with RyanAir again."
Pro: "That it took off and landed. That's all."
Contra: "Being made to queue for almost an hour, with staff seeing and allowing people to push in front because they had a child (over 5y.o) with no regard for people who queued. Staff then came from the back to the front of the queue telling people they had to put their carry-on luggage in the hold. When questioned why, the response was "you either do it or we won't let you fly. You don't like it? What do you want? It's Ryanair, deal with it." Very disappointing, flown many times with Ryanair but never been treated like that. Also disgusted with the new policy of having to pay to sit next to your partner of the same booking. Disgusting."
Pro: "That it is over"
Contra: "Extra leg room seats at the front of the plane don't actually have more legroom, and priority boarding is a farce if those without it can board the plane before you"
Pro: "Seat ok"
Contra: "Delay with no information.this is an airline that although cheap has no interest in customers"
Pro: "Left 15 mins late due to idiots not making the gate on time and luggage having to be found for them and arrived on time in Manchester so well done Ryanair!!"
Contra: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Contra: "The seats are uncomfortable hard plastic"