Seats in economy could be a little wider. Flight from Dubai to Maa had better seats. Everything else was good.
90% of crew was great. Gentleman from Lebanon was wonderful. One blond lady was a grouch! Overall good. Good and wine were great.
Contra: "Food was not enough and it was served after very long hours."
Pro: "Good entertainment options"
Contra: "More beverage services"
Contra: "Boarded the plane via a very long bus ride to a remote parking bay. Once on board we’re treated to one of Emirates newest Boeing 777’s ."
Contra: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
Pro: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Contra: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Pro: "Great food & great entertainment. Love the free WiFi"
Pro: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Contra: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Contra: "Not to delay the flight for 2 hours !"
Pro: "Best of the nest"
Pro: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Contra: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Pro: "I’m glad the connection time was short and reached the destination in good time."
Pro: "I did like the cleanliness ."
Contra: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
Pro: "The flight was very comfortable"
Contra: "Operating remote control wasn’t working well ! It was frustrating !!"
Pro: "The crew and food was great."
Contra: "The insect repellant sprayed twice through the cabin was horrible."
Pro: "Nothing special flight."
Contra: "Old entertainment and less leg room."
Pro: "The entertainment options were very good"
Contra: "Bathrooms were dirty. Did not have all the food options listed"
Pro: "Business class was excellent overall."
Pro: "A bit of delay, high traffic. New MCT airport is much better than before."
Pro: "Great crew. Not so good food. flat bed is a blessing. sleep throughout the flight."
Pro: "Wonderful airline, great movie collection, ended up leaving one of my bags behind in Dubai but they were delivered to my home in one pice"
Contra: "The time between flights was so little and with a big airport, literally had to run from one end to the other"
Pro: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
Contra: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
Pro: "No commutation no help for transit"
Contra: "I am a women no help first time fling with them"
Pro: "Consistent service"
Contra: "Toilets not very clean towards the end of the flight"
Contra: "seats are way too narrow for such a long trip."
Pro: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Contra: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Contra: "Too nosiness to hear movie"
Pro: "Almost $1400 value items were broken in my two fregile box/bag."
Pro: "The comfort of the flight was unbeatable. The crew was great."
Contra: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Pro: "Emirates is always the best."
Contra: "On longer flights, they always take your blanket 30 min before you land. I am very cold and tired and cranky at the end of a long flight. I understand they do this to reduce the work they need to do before the next flight, but it still makes me sad."
Pro: "The staff is super friendly and professional."
Contra: "I paid for an assigned window seat (18K) at the front of the plane. However when I arrived to my seat I was told that there is a handicap person in my room and I can't sit there and was offered a seat in the back of the plane. Yes of course I understand and wouldn't want to move a handicap person to get to my seat but at the same time I believe the seat assignment fee which I paid in advance should be refunded."
Pro: "Assistance at Bangkok was excellent with no problems wheelchair all the way from flight to taxi. The assistance staff were employed by the airport and not Emerates which seemed to make a difference."
Contra: "On the whole everything was acceptable."
Contra: "16 hours transit in dubia without any service."
Pro: "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
Contra: "Vegetarian food would be good if it was less spicy."
Pro: "Very friendly and helpful crew"
Contra: "The business class seat was too short for sleeping"
Pro: "Inflight service was good."
Contra: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Pro: "Crew and entertainment"
Pro: "Great staff and in flight entertainment"
Contra: "Other passengers..."
Pro: "1. Good meal options for a vegetarian like me. 2. Courteous cabin crew"
Contra: "1. Sub-optimal boarding and delayed take-off from BOM to DBX. 2. Non-functioning entertainment kiosk from BOM to DBX"
Pro: "Everything rom booking to boarding to reaching the destination."
Contra: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Contra: "Nothing. This is the best airline ever!"
Pro: "The flight was great. The seats were spacious and comfortable."
Pro: "Boarding, cabin crew. Entertainment, aircraft, everything was top notch."
Contra: "Food is outdated. Menu is not based on nutrition. The pizza served at end of flight is terrible. It should be replaced with a high protein snack. Food is tilted heavily towards carbohydrates and main entree is about 25 percent less than it should be. If the menu evolves a bit to include slightly larger portions, more fiber , protein, vitamins and minerals , it would be a true 5 star experience. Other than food, I rate this flight and experience 5 stars ."
Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
Flying Moscow to Delhi via Qatar Airways turned out bad , firstly the flight from Moscow to Doha is full and that's the reason for crew to not serve foods of choice for some passengers on board. Second bigpoint is doha to Delhi is operated via code share by Indigo. In short IndiGo is a shit airline to fly even domestically in India with because the planes are as bad as the service staff. Don't fly qatar India route in code share flights , especially it is codeshared with IndiGo
The service is top notch, and they really make you feel valued and comfortable.
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
Pro: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Contra: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Pro: "Yes the crew was amazing and food was good"
Contra: "Rest area could had been better"
Pro: "We really enjoyed this airline!"
Pro: "The crew really cares about their passengers"
Pro: "Everything great!"
Pro: "Staff were accommodating and considerate, great flight!"
Pro: "Very pleasant and comfortable flight with QA."
Pro: "Wifi !!!!"
Contra: "Bigger seats"
Contra: "Best flight ever and I recommend to have it again in the future"
Pro: "Crew is good. Flight got delayed"
Contra: "Food is good."
Pro: "Everything was great, as the flight wasn't full, so we could relax"
Contra: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pro: "Too crowded"
Contra: "One more staff will be better"
Pro: "Boarding was very smooth."
Contra: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Contra: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Pro: "Crew was friendly."
Pro: "Flight was on time, touch down smooth"
Contra: "The screen for my seat was not working correctly so could not do anything except wait for flight to finish"
Pro: "The Crew was amazing, the service social excellent. The Seat were so cramp, the best sales point fort business class"
Contra: "More space for shoulder and legs. Espicially for a 11h flight"
Pro: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Pro: "Qatae Airways is second to non as always"
Contra: "Food and service and crew"
Pro: "The same as the flight from L.A to Doha, did not feel the time passing..."
Contra: "I have nothing to complain about..."
Contra: "Some crews are not accommodating."
Pro: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Contra: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Pro: "Good, attentive service by the crew."
Contra: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Contra: "Dirty old plane"
Pro: "Food was good for once"
Contra: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Pro: "My family was happy with the service provided by Qatar airline."
Pro: "My family did not comfortable in English talking and air hostess helped them very good with Hindi language. Increased my mom confidence to travel through Qatar airlines without any problem. Appreciate staff on board and airline service, thanks."
Pro: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Contra: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Contra: "The business class seats on this A330 are to tight when turned into a bed."
Pro: "The food and service was great"
Contra: "The bathroom could be cleaner :)"
Pro: "Over all service was excellent!"
Contra: "Short transfer time made it a bit stressful"
Pro: "The crew was very nice"
Contra: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Pro: "It was not a full flight. It was ok."
Contra: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pro: "Food was good."
Contra: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Contra: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Pro: "The friendliness of the crew."
Pro: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Contra: "Be more clear when explaining charges and fees including taxes"
Contra: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
The restaurant in the business lounge should work 24/7
We had 1h delay. We waited in the place for the whole time.
Pro: "Both friendly and professional"
Contra: "All is perfect! They couldn’t be better"
Pro: "Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks."
Contra: "We were delayed for quite some time with no explanation."
Pro: "Best crew, clean, well maintained, good flight experience"
Contra: "Flight was delayed by 1:30 hrs Not much info was given"
Pro: "Leg room was OK"
Contra: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Contra: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Pro: "The Airbus is such an extremely "customer oriented' airplane."
Pro: "i like because can interline from qatar airways and baggage through as well. so i do not need to check in again."
Pro: "patience n attitude of crews"
Pro: "The entertainment, the food, the free wine."
Contra: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Contra: "I made a mistake in changing of flight dates and within 24 hours I tried to rectify it and I couldn't for some strange reasons, I called for help and they told me they cannot help me cos Turkish airlines have already made the changes... This is so so horrible and am still here in turkey stranded.... Thank you very much for ur services"
Pro: "Great flight"
Contra: "The flight wasn’t on time it was delayed for 2 hour , and the landing was very scary"
Pro: "The crew was really polite and the food was amazing, my favorite part was the dessert!"
Contra: "long boarding"
Pro: "Boarding process started early and was efficient. Short flight so not much to say."
Contra: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Contra: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Pro: "Turkish airlines has great service and crew in plane."
Contra: "Hi, The flight was great. However my layover at airport lounge was long. I didn't like their (Turkish Business lounge)policy for not letting me have the room to sleep as the layover was more than 7hrs. I was told to ask for a hotel at reception. When i did, they said that they dont have any hotel inside and cant take me to ourside hotel too. The staff at reception of lounge was not courteous either. I only needed the room to sleep for 3 or 4 hrs. Anyway, the flight itself was great, no complaints"
Pro: "Overall the plane was very comfortable."
Contra: "Waited on the plane to takeoff for an extra hour without explanation."
Pro: "I like the food and the service plus the entertainment on the Telvision"
Contra: "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pro: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Pro: "Overall the experience was good with friendly staff."
Contra: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves."
Pro: "Movie options and food"
Contra: "Not enough leg room"
Pro: "Excellent food"
Contra: "Long wait for toilet"
Pro: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Contra: "Flight attendants are not very nice. Food got much worse compare to previous years Boarding was very long because of the crazy check"
Pro: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pro: "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Pro: "best in all regards"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Contra: "they lost my luggage by my first stop"
Pro: "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
Contra: "The seats were not as comfortable as in the Airbus for the transatlantic flight."
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Friendly attendants"
Contra: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights"
Pro: "Everything from above and the fact that my bags got home untouched and on time. It would have been a disaster to have to drive back to Bucharest to pick them up at the later time like it happened with other airlines."
Contra: "Nothing at all"
Pro: "Good food. Flight was on time."
Contra: "Seat in front on me was broken. Reclined further than the rest on the seats, which limited the room I had."
Pro: "Crew was nice and friendly."
Contra: "Food was not very good."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "I had two short flights with Turkish Airlines and on both flights I received good meals and entertainment. Young children in the seats around mine received shrink wrapped comic books and stuffed animals. Headphones were provided to those who needed them. I definitely did not expect such good treatment on such short flights. I really got the impression that they are trying hard to keep the quality of their services as high as possible. I really recommend these guys."
Pro: "It got me from point A to point B safely; it was a short flight. The overall price of my flights couldn't be beat."
Contra: "This flight was delayed 45 minutes or so and there were some boarding issues. Honestly, I could care less given the really low ticket price and the fact that the delay worked to my advantage but a lot of passengers were upset."
Pro: "Outstanding service, very attentive crew, careful attention to punctuality."
Contra: "no information on frequent flier program"
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Boarding was almost an hour late but there was no communication. Cabin crew did nothing to ensure people kept masks on and even with seat belt sign on people were wondering around the plane.
Pro: "Today is the third day and my baggage is not received."
Contra: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Pro: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Contra: "Seat was very uncomfortable and in-flight entertainment screen did not function properly"
Pro: "It flew and landed fine"
Contra: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Contra: "My flght shouldn't have been rescheduled.... M facing lot of problems"
Pro: "Staff are very accommodating and nice."
Contra: "Flydibai changed the flight hours. The new layover in Dubai was 11 hours instead of 4. They refused to provide free hotel. It was disappointing."
Pro: "Seats with extra leg room were good"
Contra: "You van only buy food and drinks when the crew do their service rounds of which there were 2 on a flight of nearly 6 hours. 2 toilets for over 200 customers meant long queues in the narrow corridor. Staff were very rude when I asked if I could order a drink. You can pay for entertainment which is fine but you need to have wired earphones with you."
Contra: "That they moved seats from row 11 to 28 without consulting us"
Contra: "Lack of luggage access"
Pro: "Short stop over, direct flight"
Contra: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Pro: "I like the service.People are very helpful in the airport"
Pro: "Crew was very friendly and accommodating."
Contra: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Pro: "Fast, smooth, early. Great crew! Great PILOT!"
Pro: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Contra: "Didn't make it to my destination yet"
Contra: "The travel agent I selected completely ruined my whole experience."
Pro: "We did not crash."
Contra: "Seats, no leg room. Everything cost money, from a bottle of water to the entertainment."
Pro: "Nothing to mention here."
Contra: "I booked my flight with Emirates and their flights were good, food and crew was awesome. But I got surprised when flying back from Delhi, ground staff told me to board with Fly Dubai instead of Emirates. Why I wasn't got notified while booking the flight that there will be multiple airlines flight?"
Pro: "Everything but"
Contra: "Nothing except comfortable pillow to rest your neck is needed"
Contra: "There was non-existent service. No water, no coffee, no snack....no one asking if you needed anything, no warmth from attendants."
Contra: "I didn't expect everything to need paying for, even water, considering we spent 6 and half hours in the air with FlyDubai, I had the wrong currency and a non credit card, so even though I was desperate for water I was not aloud one as I couldn't pay for it, the crew just said "sorry", so I went a few hours really uncomfortable"
Pro: "relatively clean"
Contra: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Contra: "12 hours waiting in the airport without any reason! At the end they told us that they had no crew ready!!! During this waiting period they issued coupons for 1 toast bread with cheese and 1 soft drink !! To redeem the coupon was very humiliating !!! They did even appologize !! On the plane the crew was very rude, after all this wait an old lady wanted to change her seat for more leg room, they forbid her and asked her to pay for it , when she got upset they threatened her to drop her off the flight in a very rude way.... i will never go with flydubai again."
Pro: "Nothing really"
Contra: "The delays, chaotic checkin counters at Dubai, slow boarding, seating changes when on board, uncomfortable seats, no food or drinks on board and unfriendly staff"
Pro: "We are arived safe"
Contra: "The attitude of the crew it was bad and the comportment very ignorant"
Pro: "The service was great, punctual, helpful."
Pro: "The only thing negative on my trip is flydubai terminal"
Pro: "i liked the fact that you showed my destination along the way!!"
Contra: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Pro: "On time, good staff, easy checkin process, great value for money"
Contra: "No food to eat. Atleast bottle of water for a 6 hour flight would be nice. Paid good choice is limited too. Seat are ok and looks a little dirty. Time for a maintenance."
Pro: "The crew is incredibly professional and you do feel bad for them."
Contra: "It's the other passengers that are the problem (and that's consistent). The cabin stinks (due to the passengers), they generally don't listen to crew instructions, and it's the only place that every time you land there is someone who is standing up immediately after touchdown and the crew is yelling at them."
Contra: "They have charged a fortune from me to carry my regular luggage . They said I could have purchased the luggage ticket as well . this is I'm hearing for the first time ."
Pro: "On offers their rates are good."
Contra: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Contra: "It is budget so no food, no entertainment. But they even didn't offer water. At least water. Room for legs was too little. Flight it self was good and on time"
Pro: "see above"
Contra: "see above"
Pro: "Not much actually, apart from being able to get home."
Contra: "Charter behaviour on a long distance flight? Well that is a new low in airlines. Well maybe except from Delta. I guess i can be happy that the crew did not drag people out and i managed to travel safely. That being said, having to pay for everything including water, snack (let alone food) or entertainment on a long distance flight is at least, excuse my French, a dick move. Not pleasant in any way."
Pro: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Contra: "I had to rebook my flight from DXB to Jed because some international regional issues that were supposed to be cleared for the customs"
Pro: "Staff was great, food and drinks were good,"
Pro: "I suppose the price."
Contra: "Absolutely nothing was provided. For a 5 hour flight everything cost, including the water ($2). I bought a terrible, nearly inedible, sandwich for $6. No entertainment. No food or drink unless you paid. And the exit row seats went empty the entire flight because, unlike most other airlines, they didn't fill them when no one paid the extra $100 to buy the increased leg room, they wouldn't let anyone move there. Noting pleasant about the experience. And it was esp. galling after flying 12 hours on Emirates, which was fantastic in every way!"
Pro: "The terminal we were waiting in, not organised well, very messy, smelling very bad except in lounge that Cost 40$ for 2 hours with discount. So I'm having a layover 12 hours, I pay 240$ just I can sit in a non smelling place and eat some food. Adjust some of these and would be great. Other terminals have so much to offer in same airport, over rated Dubai airport."
Pro: "I got to my destination on time."
Contra: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Pro: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
Pro: "really can not think of one good thing that i liked, i really don't!"
Contra: "due to weather conditions, flight delayed and this information was not shared by Flydubai crew (wherever they are?). This is the 2nd time that delay happened and airline failed to manage the passenger at boarding gate or airport screens. people were shouting and looking for one person to communicate with, but there was no one to talk to. So - bad management - no hot drinks onboard the flight - lake of ethics - terminal at dubai airport was crowded and lake of services and seates to stay on!"
Poor service, overpriced food that did not taste good, no pouch to put anything. Overall terrible experience
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
I liked that we could pre order and pay for meals. Crew was super efficient and got everything exactly right and of course we didn’t even have to ask it was all super seamless I wish other airlines would do this.
Contra: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Contra: "Staff are not friendly, airplane was old and seats were very uncomfortable"
Pro: "The crew in the aircraft were good but the ground services were poor"
Contra: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Pro: "The price was good"
Contra: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Pro: "The flight was very uncomfortable and dirty"
Contra: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Pro: "On-time, no hassle or problems, not a lot of fuss or commotion like the bigger airlines, I think by them not serving food, it actually is a better atmosphere, can’t explain it, but totally felt light and not too problematic during both flights, jeddah to Istanbul and then again from Istanbul to Sara"
Contra: "Maybe, some entertainment???? But still a good flight even without it."
Contra: "The set it was so bad"
Contra: "No tv screens. Have to lay for food. Seats dont recline"
Pro: "Friendly staff. Comfortable plane"
Contra: "Delayed but only 15 min"
Contra: "As an international traveler, I'm not aware of international flight times and rules when traveling. Thus, before my flight on the day, I tried to check-in online which was not available. I then checked check in times cut offs and on the website it clearly says in black and white that check in closes 45mins prior to departure. I made it to the Pegasus check in desk 55mins prior to departure, but it was already closed. In a complete frenzy, I ran to the one and only Pegasus agent and she absolutely refused to help me, saying "everyone knows it's one hour before check in". Uhm, no, everyone doesn't;t know, which is why they go and check it out on the website. That caused me not only to miss a flight and lose €120, but I then had to buy another flight for €370!!!!!!!! I now have to fight my way to the top to dispute this case."
Contra: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Contra: "seats are not comfortable at all"
Pro: "Got to Barcelona eventually"
Contra: "One hour 15 min late, gate officers did not update, screen kept saying 40 min delay even after sitting at the gate for one hour. It was hot, humid, every one was sweating. Least they could have done was to offer free water after making us wait for one hour 15 min in hot weather."
Contra: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Pro: "Flight was on time"
Contra: "Too much waiting for boarding and staff was not friendly"
Contra: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Pro: "Easy flight and friendly staff."
Contra: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Pro: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
Contra: "Boarding was delayed due to delay of other plane. Cabin was really hot"
Pro: "The air conditioning wasn't worked good"
Contra: "No thing"
Pro: "Everything was on time, crew was nice, a lot of empty seats"
Contra: "Noisy children..."
Contra: "Everything is charge money"
Contra: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
Pro: "The seats were not too tight and the food is not extensively expensive"
Contra: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Pro: "Efficient and polite crew, nice flight, nice take off and landing."
Contra: "Delayed for 30 minutes."
Contra: "45 minutes delay"
Pro: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Contra: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Contra: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Pro: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Pro: "generally the boarding and crew were acceptable."
Contra: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
Contra: "It's the worst airline ever, delays (NO EXCUSES), non-comfortable seats, very bad customer experience..."
Contra: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Contra: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Contra: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
Contra: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Contra: "There was no entertainment and no food"
Contra: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."
Contra: "I booked my flight throw kayak.com. After that I got scam emails with my information, book number, direction, and my name asking for more money! Witch mean that our information is not secure ."