There could be some more leg space in the economy class.
Contra: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Contra: "Leg room was terrible in economy and food was poor from the USA"
Pro: "Amazing crew and service."
Contra: "Seat space extremely low for tall person."
Contra: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Pro: "The crew was very pleasant and accommodating."
Contra: "Better movie selection."
Contra: "Flight was delayed"
Contra: "The food was ok"
Pro: "Crew were very good and helpful. Efficient and very helpful."
Contra: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Pro: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Contra: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Contra: "getting fine from DC to Munchen and Munchen to Bucharest, 7 h delayed but we get to Romania. - when waiting for the luggages, guess what? Both luggages are missing. -made the complainment, now we are waiting to show up in Romania and to be delivered at home. -went to pick up the rental car, because of the plane delay, they gave our car away. -after trying several companies, we found a car, 3 times more expensive, but we have a car....yeeyy"
Contra: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
Pro: "The flight crew was amazing and the overall experience was great."
Pro: "smooth and on time"
Contra: "no charging ports on plane"
Contra: "Seats are small and cramped. Food was tasteless. Entertainment equipment did not work well, slow and kept locking up."
Pro: "The food was pretty decent."
Contra: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Pro: "I enjoyed food and drinks"
Contra: "Very cold, I understand that is possible being in airplane a lot, my tv screen was not working and I asked a flight attended for help and was told, “we’ll fix it later.” 8 hours later the plane landed and did not get a chance to use the tv screen features. Should not have to ask again when i have been assured the problem will be handled by an attendant."
Pro: "Flight on time, good service, helpful staff"
Pro: "Cabin was clean"
Contra: "Boarding and airpot staff were horrible: rude, chaotic experience especially in Munich and Frankfurt. Main issue was rude staff... No concept of customer service ."
Contra: "The boarding process was not good."
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Cabin crew hospitality and service were amazing and clean airplane"
Pro: "Overall it was a good flight."
Contra: "The dessert could have been better than a Kit Kat chocolate bar."
Contra: "Cos it's terrible on lufthansa"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Left on time and arrived 35 mns early, can’t beat that ( ok we had tail winds)"
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Pro: "They gave me an exit row seat! Tons of leg room which made the trip for a tall guy like myself super comfortable. Service superb as always with Lufthansa. Checking in luggage very easy (someone actually can do it himself). Boarding fast and efficient."
Pro: "Efficient boarding, friendly crew."
Pro: "Very nice personals, I'm so happy."
Pro: "entertainment organized boarding at O'Hare airport"
Contra: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Contra: "It seemed llike the boarding was rushed and a bit hectic."
Contra: "Didn't happen yet."
Pro: "The downstairs lavatories are genius!"
Pro: "Flight attendants, food, drinks and space."
Pro: "N-o entertainment"
Contra: "There is no entertainment so I do not know it should be rates."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Contra: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Pro: "Everything was good."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "The plane was parked away from the gate. We boarded the service bus to get there 20 minutes before departure time. But it took more than 20 minutes while mid way waiting for clearance to leave for the plane. The service bus did not turn on the AC while we waited even though we complained. We were suffocating. There was no entertainment on the plane."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Pro: "Food and overall service"
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Slow boarding in Seville, no chance to check-in online🥺
They canceled our flights but the flight went on anyway.
Contra: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pro: "Very nice airplane and pleasant crew"
Pro: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Contra: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pro: "Decent price for economy comfort seat, 4A."
Contra: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pro: "Crew were excellent"
Contra: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pro: "Staff were professional and polite."
Contra: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pro: "Flight and the crew!"
Contra: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pro: "Food was great, enjoyed watching videos, staff very profession and friendly."
Contra: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pro: "Great crew, comfortable seating with enough leg room."
Contra: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was helpful and food was very good"
Contra: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pro: "Crew was very engaging and service was good."
Contra: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pro: "quick/efficient boarding - good staff - good food - easy flight !"
Contra: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Pro: "The flight was smooth, the service was friendly, and the food with plentiful."
Contra: "Too much activity in the cabin during the flight."
Pro: "The crew was amazing and the food was great."
Contra: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Contra: "Lost all our bags so couldn’t ski"
Contra: "The flight was cancelled and had to be rerouted on United Airlines."
Contra: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pro: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Contra: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pro: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Contra: "Boarding was chaotic and congested with not much information or order."
Pro: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Contra: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pro: "I slept pretty much the whole time"
Pro: "Interior of the plane was clean. Smooth landing."
Contra: "Pilot did not avoid turbulence"
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Contra: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pro: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Contra: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pro: "Very friendly crew going out of way to assist in making trip comfortable"
Contra: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pro: "Short flight with good communication."
Contra: "Nil to complain."
Contra: "Please Endeavour to put the expiration date on the food served in the flight."
Pro: "Got to Amsterdam on time and everything was great including the staff"
Pro: "I was upgraded to Buisness so, no complaints"
Contra: "No Marlboro light cigarettes on the duty free shopping cart"
Pro: "Easy airport business"
Pro: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Contra: "Nothing to improve"
Contra: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Pro: "Very good flight, excellent service and good food."
Pro: "For an 8 hr flight...multiple snacks, 2 meals and continuous beverage service. Blanket, pillow amd movies."
Contra: "Watched flight attendant drop tongs on floor, pick them up and put them back in the bowl of buns and continue to use them to serve bums"
Contra: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Contra: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pro: "Entertainment, cabin crew great."
Contra: "Seat layout may now be standard but is still cramped."
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "To be going home!"
Contra: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Pro: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Contra: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "Crew, polite and friendly"
Contra: "delay of more than 6 hours and incorrect information"
Pro: "company gave out free drinks and snacks"
Contra: "They change the fly departing time with 12 hours before I was flying"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "The flight was punctual"
Contra: "I got charged twice for luggage and couldn't get a refund"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."
Pro: "Staff on board was friendly"
Contra: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
Contra: "More leg room and reclining seats"
Pro: "Crew were very professional"
Contra: "The seats"
Contra: "Lower the aircondition temp, it was hot in the plane during flight"
Pro: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Contra: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Contra: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Contra: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Contra: "All was fine"
Pro: "Budget friendliness"
Pro: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Contra: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Contra: "Weirds sounds near first rows -- like compressor working or something"
Pro: "We landed"
Contra: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Contra: "Delay on departure and no bus at arrival"
Pro: "Once boarding started it was very fast and flight left shortly after"
Contra: "Seats are very uncomfortable"
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Contra: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Contra: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Contra: "It was hot and stuffy and dirty"
Contra: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Pro: "Got me to where I was going and the airline stewards were polite and helpful."
Contra: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Contra: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Pro: "Smooth flight"
Contra: "No terminal connection"
Pro: "Crew nice,seats ok"
Contra: "Expensive hold luggage,rip off"
Pro: "The flight was overbooked so they took my wife of the flight"
Pro: "Nice crew"
Contra: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Pro: "It flies direct to the airport that I wanted to go to."
Contra: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Pro: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Contra: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Pro: "Maybe the food selection and the price of it."
Contra: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Pro: "Quick to board, smooth take off and landing"
Contra: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Pro: "Pleasant staff."
Contra: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Contra: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Contra: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Pro: "The flight was cheap and got you where I wanted"
Contra: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Contra: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Contra: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Contra: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Contra: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Contra: "There was a delay 1 hr poor service no apology"
Pro: "Arrived only slightly delayed"
Contra: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Pro: "Everyone was really friendly and accommodating to my needs"
Contra: "40 minutes late taking off - sitting on the plane"
The flight was ok,the crew not so nice.
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Pro: "Quick online check in"
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Pro: "But crew are very kind"
Contra: "There's no information to delay. Just waited It was so bored to wait Terrible ~"
Contra: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Pro: "I screwed up i booked the one-way tickets in reverse. Used my phone while on the Camino and did not see the mistake until after the 24 hour period. There were still seats available and they could have switched but no- they kept the fare, of course and said for and addl 500€ each we could correct our flight. Good Lord!"
Contra: "Their total inability to help and that they took our money for nothing in return. Customer service was basically that’s the rules, can’t help you out. We took Renfe train instead for a fraction of what they wanted and had a great trip."
Contra: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "The flight got canceled!"
Contra: "Very long wait for baggage pick up Overall it was adequate and safe"
Contra: "Travelling on such a lousy airline."
Contra: "Boarding was late."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Pro: "The fact that we made it back to Barcelona."
Contra: "The fact that our flight was delayed for well over an hour, and our gate was changed three times, which caused human stampede each time. Incredibly poorly managed."
Pro: "On time and good flight"
Contra: "Mix up at airport with gates and late changes, lots of confusion"
Contra: "Brand new bag a bit damaged..."
Pro: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Contra: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Pro: "Crew were pleasant"
Contra: "Seats too small and too close together. It arrived late, and claimed to be "on-time". Our luggage disappeared for 15 mins while later arrivals got theirs before us."
Pro: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Contra: "I did my reservation online and they asked me to pay 50 euro because it not completed I already did first step and second strip but than no response from your website I came to the airport 3 hours before departure to a void the problem but office was closed"
Pro: "The flight left on time and arrived early. I like being able to board and leave from the rear entrance when seats are in the back of the plane."
Contra: "Paying extra for seats."
Contra: "The seats are extremely uncomfortable."
Contra: "Delayed, no info, bad service on board"
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Pro: "The crew was very polite and professional."
Contra: "The weight categories differ from the ranges of other regional airlines."
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Contra: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pro: "The flight was in time"
Contra: "Nothing negative"
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Contra: "They airport boards did not work so my original flight was missed"
Pro: "RyanAir line failed to help me when my main air fare was delayed and I came super late to Barcelona, unable to make any sort of help for me to be able to fly to Sevilla."
Contra: "I wish I could use a stand by ticket to Sevilla, but not even that I could get. Maybe a Ticket credit would be very helpful to use for a future flight."
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "Flight was wonderful everyone very couteous"
Contra: "I had a 10 pound pair of ankle weights removed from my check on bag and I paid $99 for my extra 9 kg, and I thought I had paid for 20kg. But the ankle weights were removed and it will cost me $50 to replace them!! I would like a credit for this. Bishopkyle@outlook.com"
Contra: "Being treated like a second grade traveler, the constant pushing of sales by the crew"
Pro: "Nothing! Cheap price does not equal cheap price......"
Contra: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."
Pro: "brand new aircraft... good service..."
Contra: "absolutely nothing was wrong"