We didn't have right seat.. No kosher food
Pro: "Plane was awesome and comfortable"
Contra: "Delayed without updates for hours"
Pro: "Super easy boarding, just scan your ticket and go. Staff was very friendly. On our short flight from Munich to Rome we were served a complimentary sandwich and option of beer, wine or other refreshments. There was plenty of leg room compared to our other recent flights"
Contra: "There was no in flight entertainment. Not that was really needed it with such a short flight."
Contra: "Frankfurt Lufthansa ground staff gave us bad advise and sent us on a 2 mile walk for nothing."
Pro: "Nothing at all, whole experience was incredibly stressful"
Contra: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"
Pro: "Crew very helpful."
Contra: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Pro: "My luggage never arrived in Munich"
Pro: "Crew was very helpful from FRA to LAX. ground crew in Athens was terrible. Very offensive, unfriendly, unprofessional and ill mannered. Entertainment was good but touch screen was very old and janky."
Contra: "Wifi not working even if you purchase the full flight plan. Other passengers had the same problems. It took 30 minutes to send one email. Ground crew in Athens was terrible. Not cooperative at all, and almost risked missing my flight because of them."
Pro: "The crew was great and the snacks provided were delicious!"
Contra: "The plane felt slightly outdated and was pretty loud the first part of the flight"
Contra: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Pro: "New international terminal in San Diego is very nice"
Pro: "Really friendly crew"
Contra: "No entertainment, worst food I've ever had at an airline"
Contra: "Because the one came in from London Got Delay And I miss my flight"
Pro: "Good movie and tv selection, okay food and generous drinks. Attentive staff."
Contra: "The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye"
Pro: "The counter staff in Heathrow was great"
Pro: "New aircraft, clean, comfortable"
Contra: "On time"
Pro: "Great price, great airlines, easy flight....I few LAX to Geneva."
Pro: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Pro: "The good organization and the friendly atmosphere."
Contra: "The bad movies."
Pro: "Efficiency and level of care, quality of food and drinks, not to mention the entertainment on Lufthansa Airlines!"
Contra: "Nothing to write here, whole experience was excellent!"
Pro: "They did get us other flights home and got us a hotel to stay in. There were meal vouchers but it was so late by the time we were rebooked we could not eat dinner and our flights left too early to be able to use them, but it was a nice effort on their part."
Contra: "They cancelled the flight due to mechanical issues which was understandable. The problem was the chaos at Frankfurt airport because the instructions given to us to get to the Lufthansa service desk were totally inadequate. At least we didn't have to sleep at the airport like some passengers did."
Pro: "Very comfortable aircrafts from FRA to FAR and back. Nice service, nice staff"
Contra: "The food becoming worse and worse each time.. I think it is better to Lufthansa to reduce price of the ticket and do not serve such kind of burgers.. Or improve the quality of food if they still positioning as the one of the best airlines."
Pro: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Contra: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Pro: "They were waiting for us even we were running late from connecting flight, everybody was super nice"
Pro: "The crew was nice."
Contra: "There were a lot of screaming/crying children on the flight, turning up the headphones to as much as I could bear did not eliminate the noise. I ended up developing a cold after the flight, it was not a great vacation."
Pro: "Flight from Budapest to Munich was slightly delayed and I had a tight connection time to begin with. The effort the Lufthansa staff made to get me to me connection was heroic."
Pro: "Service was good, got to change my seat last minute to sit next to my husband."
Contra: "No entertainment for the kids, changed the gate 2hrs before departing from A60 to A1 - not fun with 2 kids had to walk across the airport."
Pro: "The planes of United Express are shabby. The service is unreliable. This was the last flight to Cedar Rapids from Chicago on the 14th. It left on time, which I regard as a miracle. That flight is chronically late or canceled. So I felt very lucky, especially after a long flight from Israel. The crew was nice however."
Contra: "I have already indicate that in part. The planes are shabby and the seats are fairly uncomfortable. The good thing about this particular flight is that the person at the gate who organized the boarding, changed my seat to one where there was no one else sitting next to me."
Pro: "Decent flight. Nice crew. Clean cabin."
Contra: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."
Pro: "Boarding was smooth."
Contra: "Flight was delayed then we were told it would leave at 4 but then they boarded at 230 then we sat on the plane for 3 hours after already being delayed we stayed on the plane when they knew that we wouldn't be taking off for hours but they didn't income us of this"
Contra: "Seating space too narrow"
Pro: "E-mail notification on change of gate"
Pro: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Pro: "Flight was good overall."
Contra: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."
Pro: "Great Crew excellent service"
Contra: "Row seats not comfortable"
Pro: "ample food and no $ to check baggage."
Contra: "Seats were very uncomfortable"
Contra: "Horrible experience"
Pro: "Cabin comfort. Friendly staffs."
Contra: "Food quality. Wifi wasn't working."
Contra: "Me ubicaron en el último asiento y no se podía reclinar."
Pro: "The crew was very welcoming and attentive."
Contra: "That the price of the ticket dropped from when I originally purchased it by $500 and when I called for a refund of the difference I was told it could not be done. I also didn't like that we had to pay an additional cost for a seat selection. Selecting seats should be included."
Pro: "nice services."
Contra: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Pro: "Most all was good."
Contra: "The kids screaming!"
Pro: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Pro: "There was no entertainment system"
Pro: "They had lots of movies and TV options to choose from."
Contra: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."
Pro: "See above"
Contra: "See above."