Novotel Budapest City

The hotel is in a very good location, its a clean place and the personel that works there are very helpful.

Awful experience with the check-in procedure, at least when you have already booked/paid online in Booking.com, because I was requested to pay again the amount as a guarantee and I was told that once I check-out and everything is fine, that guarantee will be cancelled, which is unacceptable because I had already paid online and it should be more than enough as a guarantee for my stay.And the worse is that still until now, 2 weeks after my visit in Novotel, according to my banker, my money are still pending and out of my Visa account.Another negative point is the very expensive breakfast, plus 17e per person and the extremely uncomfortable beds to a point that you can not sleep, especially when you suffer with back problems.

It has good location.

The staff is very rude and they try to cheat you by ordering for you hotel taxi which far more expensive than any other local taxi company.