Acceptable for such short flight.
Food was absolutely terrible…old plane.. small seats
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
Pro: "Great service, tasty sandwich."
Contra: "Boarding was a bit of a scrum."
Pro: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Pro: "Everything was fine!"
Contra: "Everything was fine!"
Pro: "I loved the abundance of movies you can choose from."
Contra: "I don't know."
Pro: "Fabulous Stuart’s."
Contra: "1h of delay .... is inadmissible for the price what we are paying for the tickets..."
Pro: "Delayed bad"
Contra: "Keep time scheduled"
Pro: "Food option was horrible. Need better options for vegans and Vegetarians."
Contra: "The vegetarian option food was terrible."
Pro: "The crew was great. The sandwich was tasty. And, I loved the leg room!"
Pro: "Crew was friendly and we were pleasantly surprised to be fed something on the short flight!"
Contra: "Although it was a 4 hour layover, it took almost 3 hours before we saw where our gate was for the flight."
Pro: "Efficient, on time."
Contra: "Cost for wifi"
Contra: "Upon arriving to Frankfurt airport (gate Z) from Boston, i had an hour to make it to gate A including passport control. Once I got to to gates A50-69 I was told that i had to turn back and go through a different passport control as the one close to gates A50-69 was too busy/full. So I turned back although i had no specific gate number where the passport control was. Once I got there, after 10 mins walking (around gate Z20) around and asking lufthansa staff I came across a rather long queue. At that point I only had 30 mins until my flight to Budapest was boarding. I knew I would not get through that queue on time and there was no assistance. So I decided to turn nack and go back to gates A50-69 assport cobtrol where luckily there was no queue at all. I do not understand why i was turned away by staff the very first time I got to that passport control and why there was no assistance by airport staff. Not happy at all about that."
Pro: "The food and drink were the only two enjoyable moments of this flight."
Contra: "The crew in Cluj airport could not care less about getting the plane boarded and departed on time. For 20 minutes crew stood around in the airport talking to each other and using their cellphones. Finally the transport bus was loaded only to have the bus driver get out, and talk to another employee while simultaneously using his phone. No information was given for the delay and the plane was boarded at time of departure. This careless and unbothered attitude resulted in a missed connecting flight for my partner and I. We were completely unassisted by crew on the plane and ended up having to wait 24hours for our next flight home. Absolutely disgusted by the service provided from Cluj to Munich. I would seriously consider another airline before booking again with Lufthansa for this route."
Contra: "See problem with the KAYAK reservation above."
Pro: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."
Pro: "Friendly cabin crew."
Contra: "Apparently the rude gate agent decided to randomly pull people out of the mass gaggle for boarding and check carryons she seemed to believe we’re too heavy or big, while letting other bigger ones and heavier ones stating safety concerns. The bin has a total weigh limit, not the individual bag. Lufthansa needs to educate its employees."
Contra: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Contra: "pastry, not sandwich"
Pro: "Used both front and back doors to board the plane."
Contra: "Unfortunately, boarding wasn't well organized. It would have been more helpful if rows (1 through X) used the front door and rows (X+1 through Y) used the back door. We had people seated in the front of the plane using the back door and people in the back of the plane using the front door. It slowed the whole process down and was rather chaotic."
Contra: "Due to the reason that the flight was overbookef LH asked us to drop off our hand luggages as well in MXP, however both were approved for the cabine. Due to the late departure our luggages missed the connection so they left our luggage behind in MUC"
Pro: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Contra: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Pro: "at RDU after they missed to notify me in time, they were very nice to find me the fastest route on the next day, not miss my whole conference . They give me food vulture also. most of the flying attendances were really kind under my travel, except on the MUC-IAD plane"
Contra: "They didn't notify me in time on a delay and didn't suggested a different route. Therefore I was able to flew just the following day as my connection to the oversea flight was more then an hour delay. It happened with me flying to Budapest, and also flying back from Budapest. Make you better understand, that does it mean for me: in Budapest I missed the first part of my conference, and with the flying back one day later I lost one payed work day. As I have family in Budapest I decided to stay for the night there, and not at Munich, but just rescheduling my flight and providing me a taxi drive was so complicated, that it took two and half extra hrs at the airport, Also Lufhansa put me in my rescheduled back trip the MUC-IAD flight on the 45C seat, what was the worst seat on the plane. Not just that. When they have plenty of empty seat in all of the section, and they wanted to sell it the economy plus seats for more than hundred dollars, I mentioned to the fight attendance my misery ,and how I don't like the seat what I got, and she laughed on me, and I heard her telling her colleagues,this kind of funny way as they were behind me. That's no how they need to treat passenger, Also on flying back they didn't react fast, and they missed to put me on the Frankfurt plane, what could be an alternative route, on the same day, instead they sent me desk to desk."
Contra: "Boarding free for all, therefore confusing and slow"
Pro: "Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all."
Contra: "Nothing really, everything was great."
Contra: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Contra: "In economy class, seats are packed tight"
Pro: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Contra: "Boarding was free for all, would've preferred boarding by rows."
Pro: "Once we got started the flight was OK. Great crew, the pilot did all the best to catch up for the delay caused in FRA."
Contra: "Once we were all onboard we had to wait in FRA in the plane until someone's baggage was unloaded. The wait time was almost 1 hour which was not pleasant esp. with small children. No entertainment onboard."
Pro: "Salmon sandwich, friendly, nice crew."
Contra: "Lot of stairs, bus ride to the plan for boarding."
Pro: "Was on time , food is pretty delicious still."
Contra: "Flight crew . No alcohol available after the 1st! round. She told me she doesn't have it maybe later.. she never gave me after that. I always had it min 3-4 times before. My first choice is always Lufthansa but after this time I am not sure anymore, I was very disappointed with my attendant and made this trip a bad experience with them. Movie selection not so great either"
Pro: "it was on time and we arrived in one piece"
Contra: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Pro: "Our flight attendants were very kind and caring, and we landed safely in Budapest. The kids even had the chance to talk to the pilot/co-pilot before getting out of plane, they really loved it. Thank you!"
Pro: "The snack was really good (a salami sandwich and a glass of wine)."
Pro: "Ease of making connecting flight to Budapest"
Pro: "Quick and professional"
Pro: "there was no entertainment - but it was a very short flight. Food was ok, service was great"
Contra: "Seat not that comfortable"
Pro: "Given free upgrade. Efficient services."
Contra: "I never took this flight."
Contra: "Missed my conection flight I wil not recomend air canada or british airlines for anyone"
Pro: "I appreciate the taxi, in Munich airport, to my next connection."
Contra: "I disliked the late departure."
Pro: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"
Contra: "Our plane've got hit at the wheels when we were boarding the airplane. We couldn't take off until it was inspected, which I liked, but it made us about 40 minutes late to Budapest. When the airplane took off from Munich, one of the over head bin opened up which was full of carry-ons just above a family with two little kids. Everybody got scared that something will be flying out of there. I understand that no one should leave their seat to close it, but it was extremely dangerous for it to stay open, and because no flight attendant came to close it two of the passengers had to got up."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Contra: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Pro: "On time & clean"
Contra: "Can’t really say"
Pro: "In The Austria my flight was terrible couse the official people didn’t help me I was with my baby I needed help for stroller for suitcase or something else just the guys watched me with they sad face , they didn’t was nice with me !!!"
Contra: "I don’t know I was nervous in Austria just I need to tell you for Washington it was the nice trip to Washington from Washington I had just better thiothere"
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Pro: "Curious crew."
Contra: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Pro: "None of them above I'm not happy at all"
Pro: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Pro: "Boarding was great. As it was a short there was no entertainment. I would have chosen N/A bit that wasn’t an option hence the one star."
Contra: "I wish there was an option of a sandwich vice sweet or pretzels."
Pro: "Efficient boarding, friendly crew, easy flight, on time arrival"
Pro: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Contra: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Overall it was a good trip and staff was helpful."
Pro: "Movie selection was good."
Contra: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."
Pro: "Friendly flight attendants."
Contra: "Lost baggage is never good."
Pro: "The stewardess is very polite and accommodating n"
Contra: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
Pro: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Nice flight freindly staff"
Contra: "Not comfertable chairs"
Pro: "Overall reasonable flight. Nothing to write home about"
Contra: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
Pro: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Contra: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Contra: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "The crew were very kind. The food was good."
Contra: "The space between the seats is very narrow and there is no entertainment."
Pro: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Everything was great!"
Contra: "There was nothing in specific that I didn't like!"
Pro: "Great grew, great flight. Thank you!"
Pro: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."
Pro: "Nice crew"
Contra: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Contra: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Contra: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Pro: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Contra: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
Pro: "best blanket any business class."
Pro: "the crew"
Contra: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."
Pro: "The crew"
Contra: "The lack of space. It was a good thing it was a short flight"
Contra: "Less than 24 hours notice."
Pro: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Contra: "Very old movies as entertainment."
Contra: "The food was very poor, the staff hardly offer any liquids through out the flight."
Pro: "The aircraft and crew were professional and courteous. The food was ok."
Contra: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Pro: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Pro: "The Crew"
Contra: "Free food"
Pro: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Contra: "The entertainment system didn’t work at all the whole long haul flight"
Contra: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Pro: "Crew were polite, friendly and attentive."
Contra: "Better food, bigger dessert"
Contra: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Contra: "Tight seat places. No food unless paid for."
Contra: "touch screen didn't work,"
Pro: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Pro: "Very friendly crew , free beer"
Contra: "being 100% on time with take off"
Contra: "Less people on the plane"
Contra: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Pro: "Crew was amazing.Seats are comfortable.Clean aircraft.Friendly service."
Pro: "the crew was very good, the seat could be a bit bigger in economy class"
Contra: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Pro: "Free Services very good"
Contra: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Contra: "The boarding and flight were late"
Contra: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Pro: "The crew lady was nice and I liked the food even though it was a one hour flight"
Contra: "Again delay"
Pro: "Legroom, Prompt arrival."
Contra: "The entertainment screen did not work well; I could not use it at all. That is very bad on a long flight."
Pro: "Food was ok"
Contra: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Contra: "Ear bud connector was broken"
Pro: "Is a direct flight to Budapesr"
Contra: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Pro: "It was a short, quick, pleasant trip."
Pro: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Contra: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Contra: "The sound of the plane’s engine was annoying"
Pro: "Flight was smooth, stewardess we're very friendly, and accommodating."
Contra: "Flight was delayed (not their fault) however when we land their was no one to help with transfers or new arrangements with flights that were missed. Had to get 3rd party involved in order to get to destination."
Pro: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Contra: "Lack of information"
Pro: "Very professional crew ."
Contra: "Not applicable"
Pro: "Normal in-flight service but nothing special."
Contra: "Small plane."
Contra: "arrived one hour late to krakow and my baggage was sent to warsow"
Pro: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Contra: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Pro: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Contra: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Pro: "The plane was pretty spacious, and there was ample leg room."
Contra: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Pro: "Crew was great."
Contra: "No on-board entertainment."
Pro: "Flight was an hour and a half delayed. Usually I love LOT, but the delay made everything worse when I just wanted to get home"
Pro: "I flew the dreamliner."
Contra: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."
Pro: "Easy long travel very comfortable"
Pro: "Ground crew did a good job rescheduling and arranging hotel"
Contra: "The flight was cancelled"
Contra: "Rude crew, small airplane, zero comfort"
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Zborul a avut intarziere la plecare iar cand a aterizat am asteptat sa vina autobuzul sa putem cobori din avion. Totul a fost groaznic decand am plecat din Buc catre Roma si inapoi. Nu ma asteptam sa fie atat de slab serviciile si timpul de asteptare atat de mare cu intarzieri. In plus sunt multe cerinte sa poti zbura: masca FFP2 iar echipajul nu are asa ceva dar noi suntem obligati sa avem, se cere test pcr sau antigen pt cei vaccinati, nu e normal asa ceva. Asta inseamna sa ne faceti pe noi cei vaccinati niste prosti pt ca ne-am vaccinat. Urat din artea voastra. Bani dati aiurea pt ca nu ne-a mai cerut nimeni asa ceva. O abusurditate. Ar trebuii sa ne dati banii inapoi, bani cheltuiti degeaba fiind vaccinati cu buster!!!!! Am fost taxati 40 euro pt 3 check-inuri pt ca nu am facut check in cu 3 ore inainte de zbor deoarece aplicatia nu a mers. Am platit pt ca serviciile voastre nu merg si sunt proaste. Voi face plangere la protectia consumatorului! Mariana Bataus
Cei care călătoresc alături de oameni cu probleme, viitoare mămici, etc så fie cît se poate de înțelegători și comunicativi! Niciodată nu știi unde te duce viața!
O mică parte din călători ar putea încerca så fie mai ascultători și disciplinați. Nu îi costă nimic și nici nu este imposibil!
Organizare execrabila! Nu a existat niciun fel de distanțare!!!
The crew was exceptionally kind. Communication in terms of gate changes could be better
Contra: "More leg room and reclining seats"
Pro: "Seats are ok but unable to recline"
Contra: "Keep up the good work"
Contra: "Lower the aircondition temp, it was hot in the plane during flight"
Pro: "The crew was ok. The seats no conmfortable."
Contra: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Pro: "Fast and smoothy check in"
Contra: "After arrival to budapest not platformy ready and waiting over 10minutes"
Pro: "The leg space"
Contra: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Contra: "not charge me for carry on luggage"
Contra: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Contra: "All was fine"
Pro: "We had an eventless and safe flight and it was not too cold on the plane."
Contra: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Pro: "crew and boarding was nice"
Contra: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Pro: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Contra: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Contra: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Pro: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Contra: "Boarding was a little slow and we were somewhat late."
Pro: "mi-a placut pretul"
Contra: "au transformat cursa aeriana intr-un butic"
Pro: "The crew was so helpful and nice"
Contra: "I was happy with everything"
Pro: "The flight arrived ten minutes early at our destination."
Contra: "Extremely small and uncomfortable seats even for a small person."
Contra: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Pro: "Easy to book. Comfortable flight."
Contra: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Contra: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Contra: "You have to inform the customers, that company needs you to have a visa"
Pro: "The crew was really nice"
Contra: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Contra: "No air conditioned 2 hours late Poor ground service"
Contra: "Last minute boarding change & overall 1 hr delay"
Pro: "Cheap flights, priority boarding."
Contra: "No meal included, no entertainment provided"
Contra: "Very long queues at boating in Charleroi airport"
Pro: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Contra: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Contra: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Pro: "Super easy online check-in, comfortable plane, lovely crew"
Contra: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Contra: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Contra: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Pro: "The staff was fine. We arrived on time."
Contra: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Contra: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Contra: "Everything. Worst service I have ever seen on a flight."
Contra: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Contra: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Contra: "Crampt seats, mob to board the plane, hour delay with no reason given."
Pro: "The weather was nice."
Contra: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Contra: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Contra: "Long wait in line to get on the airplane, No bathroom availability!"
Pro: "It was simple, every thing was fast in the airport."
Contra: "Small airplane it was a bit choked."
Pro: "Nice new plane and caught up time even though it was late leaving left Luton late"
Contra: "Left late"
They did not Tool uș to TLV as We hâd to do Corona test
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Being on time + quiet fellow passengers"
Pro: "Nothing. Wiorst flight ever!"
Contra: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Pro: "Crew were friendly"
Contra: "Chose priority boarding, waste of time so did everyone else. Long queues to board."
Pro: "Good pilot"
Pro: "There was no legroom, the sandwiches is missing (not available at all)"
Contra: "Onboarding was like for animalls. After we pass throug the gates, were sticked into the tunnel for 15-20 min in hot air..."
Pro: "Nice crew and helpful check in person."
Contra: "We waited outside in the heat for 35 minutes. Insane! How is that a “priority” experience?! We were all drenched in sweat before take off?! Horrible!"
Contra: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Pro: "- very kind and professional crew"
Contra: "- boarding was late - did not get actual notice that plane IS GOING to be slightly delayed (only email that it MIGHT happen)"
Pro: "It all went smoothky"
Pro: "They denied the me boarding,I want my money back"
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Legroom was great as by coincidence seats were in the first and emergency exit rows."
Contra: "Boarding was delayed due to flight delay by 40 minutes. There was no pre delay communication. Intercom was low on volume, hard to understand. Food was looking ok, but not included and entertainment not applicable as this was a cheap flight, hence score is 1*."
Pro: "We landed without dying."
Contra: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Pro: "Hubo una persona discapacitada a la se necesitaba ayuda. Y le dijeron prioridad para sentarse primero en su silla del avión. Entonces las azafatas inmediatamente dejaron pasar los pasajeros creando así un bloqueo en medio del avión que tomó mucho tiempo."
Contra: "La comida estuvo bien. El servicio a la silla fue rapido.. Aunque los precios no son los mas económicos"
Contra: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Pro: "We made it."
Contra: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Pro: "Friendly crew."
Contra: "Hour late departure , which is a frequent event... perhaps due to summer weather. Putting a two year old sitting alone, away from parents and insisting parents should make arrangements with other passengers. Standing outside the plane another fifteen minutes."
Pro: "The lines to check in do not wrap around like most airlines- we stood on a line for over an hour and weren’t even near the front. Then they announced anyone on our flight needed to go to s different line to check in as we were nearing boarding time. In the rush we lost a jacket and no one from Ryan Air. Could care less. Not one smiling face! Awful!!!"
Contra: "Have one line for check in and then passengers can check in in order- quite fair! There was someone with a problem at the front of our line and we were dtuck there for over an hour!"
Pro: "There is nothing to like!"
Contra: "They have NO DIRECT CUSTOMER SERVICE NUMBER! How the hell was I to print tickets when I'm on vacation, I don't carry a printer. Checking in on-line is a joke. I got charged $165.00 at the gate plus fee's for one luggage. I won't fly Ryanair ever again and Im telling everyone I know also."
Contra: "The flight was two hours delayed"
Pro: "On time no problem"
Contra: "Everything was good"
Pro: "Staffs are very helpful."
Contra: "Should get some drink at least some water."
Pro: "Yes on time."
Pro: "Fair service for the amount spent"
Contra: "All good"
Pro: "The cabin crew"
Contra: "Budapest airport"
Pro: "Upright seats give more legroom"
Contra: "Queue, queue, queue Hugely confused luggage allowances - unclear even on boarding pass - urgently need overhaul and clarification"
Contra: "Slowly boarding, gate is cold, no seats, plane was in late 1,5 hour."
Pro: "Flight to Budapest from Stansted airport took off on time and landed 40 minutes early. The flight home was on schedule and I had an aisle seat both ways, couldn't ask for more."
Contra: "Due to the high volume of passengers on the flight we had to put our luggage in the hold (for free) in both directions which caused a minor delay in our onward journey but nothing significant."
Pro: "I liked that we received an alert mail from them several days in advance telling us to check in and pay for our checked luggage. Bags paid for in advance were reasonably priced."
Contra: "Clerk could not print boarding passes at the airport check in counter. Four clerks at check in counter, but only one could check in passengers for our flight. Long, outside walk from the plane to the terminal in Budapest."
Contra: "I realized I made a mistake it’s my date five minutes after my booking . There was no options all to do any changes"
Pro: "Nothing except a decent plane."
Contra: "Excessive customer trap charges for checking, priority boarding, and luggage. Felt like cattle heading to slaughter house and paying for privilege of being abused. Late departure and inadequate waiting are. Worst experience in my flying history."
Contra: "It got 1 hour delayed and they warn after everyone was standing in line ready to board"
Pro: "It got me home."
Contra: "Firstly, there were no sandwiches (hot or cold) available on a late afternoon flight, so the remaining food options were poor. Secondly, my £7 Gin and Tonic that I'd hardly touched slid right off the frankly useless trays and into my lap. The flight attendant literally threw me a few paper towels to help. I spent the remaining three hours of the flight soaking wet."
Pro: "Price is good"
Contra: "Called to gate only to then have to wait over an hour before boarding. No info given just stood there like lemons. Also they do their upmost to make you pay to sit next to each other! I know they are trying to make as much profit as poss but just annoying."
Pro: "The staff was kind and very helpful"
Contra: "The fees for if you forgot to check-in online was a bit ridiculous..."
Pro: "Lots of interEuropean routes."
Contra: "Online check-in is mandatory but unless I'd checked online I would not have known and been charged £50 at the airport counter during bag drop. This is an unethical cash machine for Ryanair that penalises travellers who might not be computer literate or online - a big brand turnoff."
Contra: "You charged me an extra 150 Euro because I did not receive your e mail and could not register on line my flight. I complained at Airport in Greece and no one would assist me. I am writing the NY Times and Washington Post about your strategy to take extra $ from first time flyers of your airline. Shamfull !!!! Harris R Ghersin Professor International Business The Lubin School of Business NYC."
Contra: "Everything, firstly I checked in early as recommended to find that my wife and I were not sat together. It gave me the option to change one of our seats, stating that it would only increase in cost if we select a more expensive seat. It turns out there were more free seats than reserved but to sit next to my wife (without changing hers) it was going to cost £10, no idea why as they hadn't selected her a more expensive seat. Guess what.....the exact same happened when checking in on our return journey, can't wait to board the plane in a couple of days! When arriving at the airport it is clear Ryanair are removing staff to keep cost down with no care for passenger satisfaction, you check your bags in automatically which appears a scam for over weighing your cases and charging you without having to speak to you. It coat us £10 for being over a kilo, we didn't believe we were but paid it as we thought we had no choice because no staff were close by. A couple beside us were supposedly 3 kilos over and believed this to be incorrect, they kicked off enough of a fuss to be able to go check in face to face and not pay a single penny, doesn't quite seem fair? The final nail in the coffin was the fact that at 8.45 (our supposed departure time) we were stuck in a huge queue watching people get off the plane we were due to board. No delays or hold ups had been announced yet we should have been boarding at 8.15 and told to go to our gate as normal for this time. No plain in sight and when it arrives we can't go straight on as people are getting off it! All in all Ryanair have been awful so far and I am dreading our flight home!"
Contra: "We stood in line for almost 40 minutes with no signs or help from anyone. Finally got to the desk and we were told we Needed to have boarding passes so we needed tonsee customer service. Stood in line for 30 minutes to have the customer service guy charge us to print out boarding passes and that we hadn't checked in. Then sent us back to check boarding passes only to find out we didn't pay for checked luggage. All in all, we arrived 2 hours early only to pay twice as much as our original tickets and barely make our flight. Do your selves a favor and pay the more expensive route, because the cheap tickets were not even remotely worth the hassle."
Pro: "Boarding was reasonably slick. Staff were very polite and helpful. Flight was on time."
Contra: "Disembarking was aWful. Flight was packed and the buses from landing site to airport entry were rammed. At least 6 passengers left standing outside the bus for a good 10 minutes with indecisive ground crew pacing, staring and disappearing with no solution until a senior member arrived and squeezed people into the driver's cabin. Seat space is pretty tight. Not the most comfortable. Not a fan of trekking to Stanstead but it was earliest flight so no option but Ryanair"
Contra: "I did not like not knowing which gate was being used until 45 minutes prior to boarding. People who are regulars were able to queue up before those of us who did not know where we were heading. The baggage information is confusing; you can not be sure whether or not your bag will get on without a charge, but then when you get to the airport, the charge is greater than it would have been if you had more consisten info to start."