Cromwell International Hotel

Location was ok

Mattress was too soft. Very uncomfortable I couldn’t sleep

Comfortable bed

Mold in shower, no hot water, running toilet, room smelt like a sewer from the washroom, tv inconsistently worked

Our first stay in London...

The only good thing about this hotel is that it had good black out curtains. However they were still velcro and stuck to anything that brushed past them.

There are a number of things we were not informed of: How to work heating so we spent first night trying out each setting to see what one would warm up the room The shower being broken The building work going on The inside shower door doesn’t open properl The lift was temperamental We specifically booked a Superior King room and received 2 single beds pushed together with single sheets to match. Reception told us that because its a ‘Superior King Room’ and they do not have any king or queen beds they have to push two singles together to give the illusion it’s correct. Therefore they are taking payment for a room that does not meet its description.

Could easily be so much better if management cared

Shower was reliably hot. Booked because of the loft room

Lack of wi-fi in rooms. Wi-fi in lobby didn't work. View of inner courtyard was disgusting. Makeshift scaffolding as fire escape, with stale bread left out for nesting pigeons, with shit all over the outside window. Room was unbearably hot (80F-degrees plus) so windows had to be opened to sleep, which meant dealing with nesting pigeons and smell of pigeons and smell of hotel staff smoking below us in the courtyard. Bathroom at times smelled like sewer Toilet would occasionally run non-stop. Only one access card left my wife unable to enter the room when we were separated and I had the card. The staff were faux-friendly, felt like I was in a third world country. Shower door broke while we were staying. Dingy linens and dated furniture Vent in the upstairs room could see into adjoining room.

The rooms were nice and spacious, the bathroom was great.

The only problem was that it was very very cold in the room as there was only one heating and air was coming through the windows.