Distanța până în centrul orașului
Nota oferită locației
Cel mai apropiat aeroport
Distanța până la aeroport
I liked where it was located.
Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from
Very nice acommidations
Location to Thames river and sightseeing
Worst hotel experience :(
There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
Saturday night with girl friends
The staff were very friendly , professional , and efficient . We had a quick check in could not complain about anything at all.
I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
Friendly staff, brilliant service
nothing loved every minute
complimentary wine for our wedding anniversary and shuttle bus service to and from tube station
smell of stale cigarette smoke in area outside of room
Reception team are very helpful specially the Filipino lady and Sri Lankan gentelman.
I had to carry my luggage from my Taxi till reception counter while 2 bell boys were standing in the lobby and never offer assistance till i asked for it.
Thye staff were very helpful and courteous. The hotel is well placed for exploring the rehabilitation work done to the old London docks, particularly the Russia Dock which is now a delightful woodland linear park. The views from our room balcony were staright out over the Thames - really interesting.
The rooms are so small that a bar fridge is available on request, not as a standard item of fitout. We discovered this when checking out. The room size is much smaller than what is expected from a Hilton hotel.
poorly laid out tiny rooms with the worst bathroom i've ever had to use !this is not a 4* experience hotel ! breakfast in dinning room was cramped over busy ( had to que ) - overpriced , poor value for money , let's down the "Hilton" name as have stayed in other Hilton hotels in this country which have been excepeptional !
The view from the room No 1342 was good.
I have left my comments at the hotel.
The vista across London
No control over heating, belching out to discomfort The TV kept announcing a welcom to somone, not me The Bathroom shower leaked & a little shabby i.e hooks missing from door
Friendly staff at reception and restaurant area. Very good room service.
Unprofessional staff members in the lounge bar area, rooms very small, and heating could not be adjusted.
Room was small, could not adjust heating, wash basin did not drain properly
în baza a 4.575 review-uri
Politicile pot varia în funcție de tipul camerei și de furnizor.