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Contra:Packing area was packed which is understandable so I had to go to the underground car park which is understandable but what I don’t understand is why an employee couldn’t give me the correct code to get into the underground car park. Also 20 minutes after I had checked out of the hotel I had realised I had left some clothes behind which was my mistake but to come back to the hotel to get no help, to find my clothes had been stolen was crazy. When booking I also asked if I would get a nice view as that is what I want and that’s what I’m willing to pay, just for me to pay and look at a tennis court all day. It’s not bad, I just personally wouldn’t go back, plenty other hotels I can receive a better service from
Contra:There were a number of issues prior to even arriving at the hotel - I contacted I contacted the hotel to ensure they could verify my reservation so I didn't experience any issues on arrival. I was passed from pillar to post to try and confirm this, and they were adamant that there was no reservation with my details. Another member of the team said she couldn't discuss anything with me because she didn't believe it was my booking. On arrival at the hotel, I had no internet connection. I was extremely surprised but also annoyed because prior to making the reservation, I specifically checked on the Hilton Hotels & Resorts website where it stated that Wi-Fi was complimentary in all guest rooms. Not only this, but when I went to take a shower, the bath was extremely filthy & greasy and there was no soap available to even wash my hands. For a renowned hotel chain that has an excellent reputation, I was not expecting this appalling service. Although I did contact Mr Chris Nassetta (CEO) and his team handled the matter pretty well - so that was a positive.
Contra:I liked the whole experience the bedroom was excellent , the breakfast was one of the best we have had in a hotel. Really would recommend this lovely hotel to any body
|Check-in-ul: după 15:00; check-out-ul: înainte de 12:00|
|Politicile de anulare/preplată variază în funcție de tipul de cameră și furnizor.|
Toate rezervările făcute la DoubleTree by Hilton Hotel London - Docklands Riverside – chiar și cele neanulabile – făcute înainte de 30 iunie 2020 (inclusiv) sunt eligibile pentru rambursare. Pentru mai multe informații, vizitează pagina Hilton Corporate despre informații privind COVID-19.
DoubleTree by Hilton Hotel London - Docklands Riverside se află la 265A Rotherhithe Street, în Southwark, la 6,3 km față de centrul orașului Londra. Tower Bridge este obiectivul turistic cel mai apropiat de DoubleTree by Hilton Hotel London - Docklands Riverside.
La DoubleTree by Hilton Hotel London - Docklands Riverside, ora de check-in este 15:00, iar cea de check-out este 12:00.
Nu, DoubleTree by Hilton Hotel London - Docklands Riverside nu oferă Wi-Fi gratuit.
Nu, DoubleTree by Hilton Hotel London - Docklands Riverside nu oferă parcare gratuită.
Nu, DoubleTree by Hilton Hotel London - Docklands Riverside nu oferă serviciu gratuit de shuttle de la aeroport.
DoubleTree by Hilton Hotel London - Docklands Riverside este la 5,8 km față de Londra London City.
Nu, animalele de companie nu sunt permise în DoubleTree by Hilton Hotel London - Docklands Riverside.
Nu, DoubleTree by Hilton Hotel London - Docklands Riverside nu dispune de o piscină în clădire.