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The room was very small the hotel interiors look a bit tired.
The breakfast was below my expectations
Had minor problems with TV and telephone, but they were rectified in an expeditious manner.Breakfast was great. All staff were very good. Would definitely stay there again.
Friendly staff, clean and tidy room
Expensive parking, waiting over 3 hours to check in - arrived at 12pm
Great location, good public spaces, friendly and professioanl staff
Room was microscopic. Described as a "standard' but should be listed as a micro. For £100/night, even in London it's a joke.
Location near the tube. Breakfast down the block at the Muffin Man.
Hardly enough room to walk around the double bed.
far too small a room for a double, overlooking dirty unkempt roof, which offers little security. Cheap furnishings and faulty TV and Wifi. and $25 for a breakfast - appalling for a 4star..
The hotel is clean, amazingly located, the bed was large and comfortable and room was nice
The service was actually horrendous and bordered rude on several occasions.
The locationm was excellent and the staff were outstanding in their knowledge of the London buses that would facilitate our return to Liverpool St Station during last monday's tube strike. Also very helpful in directions to the Westfield Shopping Centre. Applause all round!
I could not find any yoghurt in the vicinity of the continental breakfast buffet bar and there was no staff member that I could ask for this item. It was advertised on the menu at teh entrance to the restaurant. The fire alarm went aff at approx midnight on Sunday night, but there was no announcement that we had to evacuate the building and plenty of us thought that the alarm was going off in another room rather that for the hotel in general. This misunderstanding could have proven lethal, thankfully, it didn't
The staff were friendly and the beds were comfortable. The food was good and it is close to rhe RAH
The staff need a bit more help with their fire drill. The alarm went off at least three times around Midnight and we saw only about 2 staff and we only found out what to do by ringing the concierge.
Evening meal not up to standard
Location, comfortable beds, value for money @ £92 for twin room.
Small rooms and renovations going on with no notice of it.
Blue Smoke restaurant and Lions Bar. Food was great.
Building upgrade noises.
Close to Imperial College where my son studies
Constant smell of sewage, mildew and damp. Pompous, arrogant, unhelpful staff in the main. I had one small bar of soap that ended in a sliver but was not replaced - same with the Toilet roll that was not changed till the day before departure, and I stayed six nights. I have worked in been the Financial Controller in Five Star Hotels in both Knightsbridge and Dubai, and did not realise how tacky this Hotel was; they refused to give me a refund, so I had all my meals, and spent all my time at the Copthorne Tara Hotel next door, where the staff were great, as was the food, the ambience, and the smell.
Parking was easy.
Carpet and decor a bit shabby in the communal areas.
Staff pleasant and helpful. Efficient receptionists. Room clean. Facilities ok
Waitresses at the breakfast room were pushy and unpleasant. (Food was good.)
Position of hotel is excellent for getting around London. Cooked breakfast was very good. Room was clean. Leisure centre good.
You can pay a day rate for the car park but if you take your car out within that time you have to pay again. Standard double rooms are very small and in need of refurb. Reception Manager very unhelpful, lacks people skills.
Staff very friendly and helpful
Room scruffy and worn, previous visitors hair in the bathroom. Hotel could do with a re-vamp.
în baza a 4.162 review-uri
Politicile pot varia în funcție de tipul camerei și de furnizor.