Novotel London Greenwich

As in the previous visit last year we found all staff very very helpful, always smiling and cheerful and more than willing to help in any way they could. Full marks for a good, affordable hotel.

I just kept running out of sugar and tea in my room - not however very important - no problems for me with anything.

It was good value for reasonable proximity (two miles) to the O2. We were given the executive suite, which was a pleasant bonus.

We were given lukewarm coffee at breakfast. There were loose or missing fixtures on the mixer tap in the bathroom washbasin and the toilet roll holder in the separate toilet.

The staff were welcoming and provided a very good service in the restaurant, nothing was too much trouble. We had booked a superior twin room but none were available so we were upgraded to a suite!! No complaints.

Excellent staff & wonderful restaurant with a variety of foods for all day & night. Food was great! Room very comfortable & interesting design.+

There was a waiter (he was a short coloured guy) who was excellent. I would employ him. In fact, I think I might....

The hotel assumed we were having breakfast at 13.95 and put this on out bill. Had we not had a query that necessitated us going to reception, we would have been billed.

Try to book the breakfast on line as it will save you money and they will not budge on the higher charge when you arrive