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Nothing, Awful customer service
They should have given me a refund. I was in a hurry to book a hotel before work for the next week and didnt read the terms and conditions. Once I realised I had booked the wrong week I informed them of my mistake, only to be told that I would not get any of my £212 refunded. This was over a week in advance of my check in date which would have given the hotel ample time to fill the room. I was not offered any reduced amount of money back. The ryanair of hotels.
I try to stay at this hotel every time that I am in London on business because for me it is a perfect location for work and for visiting the theatres of central London. Some good restaurants nearby, especially the burgers at the Steam Engine pub just behind the hotel. Apples at reception are a nice touch and the staff I have always found very pleasant and helpful.
On a couple of visits I have found the rooms to be cold even with the heating switched to maximum and left on all night. The grouting in the shower and the sealant could do with replacing in some rooms to make the shower appear clean and fresh.
Great deal for location and price
The rooms were clean & tidy, spacious bathrooms, always clean towels and sheets, it was great! Location was great too, just a 7 min walk from the heart of London, you can't beat that. As a college student I was pleased to get a great deal for my stay. Highly recommend!!
really close to the tube station. the room was nice. nothing to complain about
We only had one towel in the bathroom although we were a couple, only to find out that the second towel was apparently in a drawer in the room upon checking out. No one told us about it upon checking in. Then a fire alarm went off during the night. No one communicated with us whilst standing in the foyer for 45 minutes, not the staff nor the fire officers ... All of a sudden everyone just moved back to the rooms, surely we should have been advised what caused it and told everything is fine, you can go back now and sorry for the inconvenience? Otherwise it was clean and the location good.
A London Favorite
I've stayed here twice. It's a good location at a great price. The staff was very helpful at 4 AM with an unexpected worry of mine. I'll be back.
Room was clean
Staff not too friendly
Great Hotel on a Budget
The location is great, only 5 minutes from Westminster bridge. Close to Imperial War Museum. Confy room, clean and staff very friendly. Nice bar area. Really could not fault it.
Great price for the good location. The Chinese chicken/noodle dish was one of the best meals I had in England.
Horrible mattress & Poor Wifi
The location was a convenient train ride (Lambeth North) to Covent Garden, etc. It was walking distance to Parliament and the London Eye.
This is the most uncomfortable mattress I've ever tried to sleep on. My hip hurt from being pocked by springs. I called the front desk about moving to a room with a newer bed, but they said all the beds were "new." Had to flip the mattress and sleep on top of the comforter to make it bearable. Also, the wifi was out for 3 weeks, and when it did return, it was very unreliable.
Excellent situation close to North lambeth Tube station. Parking space for cars available at reasonable rate. In front of the Imperial War Museum. Clean and friendky staff.
Very good location, only 7 minutes walk to London Eye, Big Ben. Parking place in the front of the hotel, very friendly staff, Flat TV in the room
2 star hotel for 4 star prices, very expensive, very poor breakfast, rooms small and old furished, no air condition, only a fan in the room !!!, windows can be opened only 10cm, small bathroom, shower very small, old and broken, was repaired after complains. No safe, noisy area
Location and value for money
Staff very nice & helpful
No air conditioning in the room (Very hot weekend)
too noisy. Hotel is adjacent to the police station and hospital. You can hear sirens all evening. Never got a decent sleep. Breakfast was poor, not available on time, delayed. Room was not good enough for its cost vs. other hotels in the city. There is no airconditioning, hotel provides an electric fan. Cant close the windows to block off the noise (sirens) because the room gets too warm.
acessible to Waterloo and the bar
The staff were very helpful and pleasant, and there is a nice relaxed atmosphere in the lounge and bar area downstairs. The rooms are very clean.
The hotel rooms are not airconditioned and the windows only open a few inches. Many rooms face east so on a warm day it can be quite unpleasant in the rooms in the morning. It is also very noisy as the hotel is on a busy road and opposite a police station.
Helpfulness and cheeriness of the staff
easy access to Waterloo Station
Breakfast was ok but not enough places to sit and very disorganised
rooms were clean but the decoration and carpeting in the corridors was poor, not giving a good first impression
în baza a 3.687 review-uri
Politicile pot varia în funcție de tipul camerei și de furnizor.