There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Amateur front desk staff and missing informations
Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Facilities, food, service
internet and web connection wifi did not work
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast
I wished the room's shower had had a door for privacy (second floor)
Cool design, friendly staff, good restaurant, close to airport
slow wi-fi, no workspace for business traveler, small gym
Hotelul Puerta America are design exclusiv, avangardist, realizat de arhitecți celebri, cum ar fi Norman Foster, Jean Nouvel și Zaha Hadid. Fiecare nivel al Hotelului Puerta America a fost proiectat de un arhitect internațional diferit. Camerele oferă 1 pat queen-size sau 2 paturi twin și TV inteligent cu ecran plat cu dispozitiv de streaming audiovizual Chromecast. Restaurantul hotelului servește variante moderne ale unor mâncăruri spaniole tradiționale. Proprietatea are terasă, grădină și bar la ultimul etaj, cu vedere superbă la orașul Madrid. Puerta America se află pe bulevardul Avenida de América, la doar 5 minute de mers pe jos de cartierul exclusiv Salamanca și la aproximativ 30 de minute de mers pe jos de Paseo de la Castellana și stadionul de fotbal Bernabéu. Stația de metrou Cartagena este la doar 200 de metri de hotel.
în baza a 5.607 evaluări
Politicile pot varia în funcție de tipul camerei și de furnizor.
Hotel Puerta America se află la Avenida de America, 41 or, în Chamartin, la 3,9 km față de centrul orașului Madrid. Las Ventas este obiectivul turistic cel mai apropiat de Hotel Puerta America.
La Hotel Puerta America, ora de check-in este 14:00, iar cea de check-out este 12:00.
Da, Hotel Puerta America oferă Wi-Fi gratuit.
Nu, Hotel Puerta America nu oferă parcare gratuită.
Nu, Hotel Puerta America nu oferă serviciu gratuit de shuttle de la aeroport.
Hotel Puerta America este la 9,8 km față de Madrid Aeroportul Internațional Madrid-Barajas.
Da, Hotel Puerta America dispune de o piscină în incintă.