Millennium Premier New York Times Square

The hotel did not give me what I paid for. I purchase the presidential suiteand they put me in a Queen size Rinky-dink room with no amenities or view equivalent to what I paid for. The room I was put in had a leaky roof over the bed, with paint chipping.

When this situation was brought to the attention of the staff they did not offer a refund and or partial of what I paid for. Lastly, when giving a different room I had to go back down stairs three times because the keys did not work nor did any of the ph

The location.

I was not given the room that was advertised.

The location iod the hotel is amazing. Footsteps from times square.

First, it took over an hour to check-in because they were unaware i was arriving. The premier was closed that hotel and i was put in the other hotel they manage with none of the in-room amenities. The bed size was wrong, blood on walls, smelled of cigs.

Water was messed up and rooms were not liked pictures

The location

The was a dirty towel still hanging of the shower rail and the sleepers that where in the bathrobe which was in a plastic bag like it was new was dirty and had yellow stain