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The hotel did not give me what I paid for. I purchase the presidential suiteand they put me in a Queen size Rinky-dink room with no amenities or view equivalent to what I paid for. The room I was put in had a leaky roof over the bed, with paint chipping.
When this situation was brought to the attention of the staff they did not offer a refund and or partial of what I paid for. Lastly, when giving a different room I had to go back down stairs three times because the keys did not work nor did any of the ph
I was not given the room that was advertised.
The location iod the hotel is amazing. Footsteps from times square.
First, it took over an hour to check-in because they were unaware i was arriving. The premier was closed that hotel and i was put in the other hotel they manage with none of the in-room amenities. The bed size was wrong, blood on walls, smelled of cigs.
Water was messed up and rooms were not liked pictures
The was a dirty towel still hanging of the shower rail and the sleepers that where in the bathrobe which was in a plastic bag like it was new was dirty and had yellow stain
It's really outdated the room also went I went to turn on the bathroom light it didn't turn on so I called down to the lobby 20 min later still no one then I went to lobby to talk to them another 20 min later then someone came finally
no literature of any kind in the room..
Beds too small
The room is spacious
Convenience to Times Square (could walk to all the theaters!) and the staff was super friendly.
The staff is amazing!!! We have been going to this hotel for over 8 years.
The location was perfect right around the corner of Times Square.
This is not a 4.5 start like itâ€™s advertised. The sink was missing the plug opener, there was no mini fridge but a whole in a cabinet. House cleaning showed up 3rd night at 9pm to ask if we need the room cleaned.
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