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The bed was amazing and the location was great.
The ice machine was broke all 4 days of my stay, after repeatedly telling the staff only to hear we will fix it each time, sucked. One staff said just keep going to the bar with your bucket. Not convenient at all.
The hotel was in close proximity to Times Square.
Oasis In the heart of Times Square
This hotel saved us after an incident with our Airbnb accommodations left us stranded in the city. We are so glad to have found this gem, at a reasonable price and in such a great location. The excitement of Times Square is right outside your door, yet inside the hotel you are able to get quiet and restful sleep. Staff was very friendly and accommodating. We enjoyed a wonderful meal at the hotel restaurant just before our broadway show, and then walked a few blocks to the theater. Would definitely recommend!
Everything was great
The location was ideal for our purposes, being close to theatres, restaurants and Rockefeller Center. The staff were nicely accommodating and helpful. The place was clean and comfortable.
The bathroom lighting is woefully inefficient and of no help for applying makeup. The lighting in the room is not much better, and there are only three small drawers available inside the closet for clothes. The lobby has a sort of a cartoonish modern décor.
Rooftop terrace, food service, and comfortable rooms.
Bit overpriced. We have had comparable or better stays, for less money.
Could have been better for the money spent
Location is good enough. But still not in the midst of happening place of time square. Front desk staff was helpful and pleasant . View from window was amazing
Travel conceirage was awful. Whenever I looked for them they are not available . Had to go that counter minimum 4 times from my room to get him. He was always out of his place. Finally when he given me advice it went wrong. I wanted to go to Statue of Liberty and he told me to pick a taxi instead of metro. It cost me 35 dollar in the taxi and driver told me best way was metro and he surprised travel concierGe advised me taxi. He said this people doesn't know anything about outside. Not even a bottle of water complementary. All toiletries are bare minimum and had to ask for certain things.
Definitely STAY AWAY from that place!!
Definitely STAY AWAY from that place!! I came at freezy night, the room temperature was at 76 and didn't go higher. I called operator, he sent "engineer" which couldn't do anything he said that's the highest, i called operator and said it's not acceptable, he said the they can't do nothing the whole hotel is set at this temperature (really??). I said show me another room as u sound now ridiculous. Then the same(!) "engineer" came and.. oh miracle (!) he fixed it. I said all of u guys are such LIARS!! Just made me SO mad and irritated for no reason. Overall: WAY overpriced hotel for the way it is, HORRIBLE "costumer service" from most of the stuff here, no room delivery after 11:30pm (really?!), No parking space, Spent almost $300/night for the room doesn't even have tube. It's not a hotel, it's bullshit!.
Was a very good stay.
We liked everything about the hotel. The staff were friendly, the room was clean and the location was on Broadway, just one short block from 7th Avenue. I would stay again. It was a very good experience.
The only thing I questioned (but was not a big deal) was the bathroom was small - couldn't fit 2 people in at once. The shower pressure was too good. Meaning that it hurt the body when the hand held was used. The rain shower was good but if you didn't want to wet your hair, you had to use the hand held which in turn was so powerful that it hurt the body. It didn't bother me that much but it was the only thing that was a bit uncomfortable.
It was a perfect hotel
Amazing view of Times Square, great hotel
The view from the room was perfect, if only I had stayed on New Years! Front row seats to the ball drop! Very clean and luxurious
Some hidden fees & deposit was larger then website said it would be
The location was brilliant and the hotel was lovely. The view of the lights is great. That is why I picked this hotel.
I picked the hotel because of the view of the lights from the restaurant and it was taking my partner away for birthday. In saying this we never sat in the restaurant because we had breakfast one morning and it cost us 50 dollars for one fry and cereal. I felt it was absolutely disgraceful. It was a lovely looking hotel and location was great but i would not stay there again as we spent more time out of it becausde it was way too expensive.
Poor staff attitude made stay horrible
location was fantastic!
Room had a modern feel with new fixtures. Loved bathroom with two person walk in shower and rain shower head.
The location is perfect, 200m to times square, rooms r very clean and comfortable. Why I paid so much, just only for times sq view, if there is another room, room doesnt worth for it. By reservation pay attention on this!!!
Wifi should be free if I pay hundreds of Dollars for stayin there.
Excellent location and value for money. 2 blocks from 5th Ave, walking distance to Central park and right on Times Square. I have stayed in this hotel previously which is why I booked to stay here again.
Both times I have stayed in the Novotel times square there has only been one elevator working from the street level up to the Reception area. This is quite frustrating as you can be waiting a fair while for the elevator at times.
very convenient location
there was no restaraunt/ room service facility which was only pointed out at check in, despite advance payment and 'no cancellation' policy. The was no laundry facility on public holiday
Long time waiting for a room as the majority of flights from Brazil arrives in the morning, and I saw so many people doing check out before 12h and no rooms avaiable before 15h. Price very high, considering that there were few facilities (only one elevator to the street; no room service (food); no hot water in one day)
the location +++++ the view+++++
Air conditioning, price very expensive for this hotel
The facility of the hotel are too old.
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