Row NYC

The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.

Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.

cable sucks

location

cable down grade sucks

Concierge- very helpful and friendly

Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages

great location and good security. hotel was being closed down for renovation. think it will be fantastic when completed.we have stayed here before and that is why we chose it again.

a bit run down due to closing down.

the security was excellent; staff at check-in desk were very friendly; so close to subway station

need to have a small restaurant in hotel

Location was excellent. Rooms were clean and well maintained.

location

the location was brilliant, right on broadway and a stones throw to Times Square

hotel needs a paint & update refurbishment but other than that the hotel was great for location, & the hotel room was clean, & towels changed every day

everything