Sofitel New York

Mostly happy!

Service was great, room was nice, free upgrade!

Shower wasn't too good. Room smelled a little like someone had smoked there earlier.

Friendly and helpful staff. Good location. Comfortable bed and nice room.

Check-in process was a nightmare. It took more than one hour until my reservation was finally found and confirmed.

This was our first trip to nyc and chose Sofitel by recommendation as well as location and reputation. It was within walking distance to many attractions as well as excellent places to eat. We felt safe yet away from the main hustle and bustle. The beds were super comfortable and the bathroom was top class. Thankyou!

The location was perfect for theatre and shopping and catching the subway.

The room was a little small. We had two twin beds and really not much of a view. Concierge (one of 3) was not particularly helpful. Very minimal Christmas decorations in lobby, other hotels much more festive.

The room was overall inviting and the bed and pillows especially comfortable.

Having to pay an extra fee for internet access, it should be a part of the cost of the room.

The staff excellent, location perfect comfort first class.

Tea & coffee making facilities should be available in the room.

Location and cleaniness

the other guests where a bit rude

The room was large for new york and very nice. The bed was very comfortable. The breakfast was outstanding!! It includes juice, coffee and a basket of bread and pastries. The best pancakes are at Sofitel. It is a short walk to the theatre.

No complaints, I will definitely go back to Sofitel

Great location, excellent staff combined with a good restaurant and good decor

Wifi Should be free

Great location, clean room, staff was very accomodating