Pro: "Sits are very comfortable and the food is amazing."
Contra: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Pro: "Food was good, crew was really helpful"
Pro: "Movies and screen"
Contra: "Flight delayed. Crew doesn’t speak good English"
Contra: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Contra: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Pro: "Very nice love it"
Contra: "Very nice and love"
Contra: "Delay flight from istanbul."
Pro: "The food was decent"
Contra: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Pro: "food was good, and my business class seat was okay."
Contra: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
Pro: "The Turkish Airlines flight attendants are some of the sweetest people you can meet. Good souls and extremely dedicated to customer service."
Contra: "First, the Boeing Executives need to be punished by having to fly in the Economy section of their airplanes. Second, Turkish Airlines (a wonderful company) must impose hygiene requirements for their passengers. I sat next to a man that had insane body odor and when I let the Flight Attendant know she kindly reseated me... It was great until I saw the poor woman who took my place ALSO asked to be reseated due to the man's smell! Unfortunately, I was reseated in the middle of the row, which apparently is by Boeing design, none of the middle seats recline. Who makes an aircraft that handles long (13 hour) hauls with seats that do not recline and are too narrow for the average adult? It was such a painful and uncomfortable 13 hour flight. To add insult to injury, the plane was delayed and I missed my connection and had to sit in Istanbul airport for almost 8 hours."
Pro: "Only the stewardesses very helpful and professional"
Contra: "The seats"
Contra: "Movies varaiety"
Pro: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Contra: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"
Pro: "The service was good. And the staff were friendly."
Pro: "there are a lot of movie"
Contra: "Too dirty and service is very slow!"
Pro: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Pro: "awesome flight awesome food"
Pro: "Food, entertainment and the airline crew excelente"
Contra: "The seat a little inconfortable for me"
Pro: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Contra: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Pro: "The food"
Contra: "Was late"
Pro: "The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me."
Contra: "They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice."
Pro: "i like the reception"
Contra: "i like how the crew welcome me.i all so like the food"
Contra: "The layover was too long."
Pro: "Short but comfortable and pleasant flight."
Pro: "The flight and crew is always great"
Contra: "Food and not a great movie selection"
Pro: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Pro: "The best flight ever!"
Pro: "Love this airline!!"
Pro: "Comfy plane overall, good and entertainment was good!"
Pro: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Contra: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Pro: "Prompt service throughout."
Contra: "Would have preferred gate departure and arrival."
Pro: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Contra: "Flight left over an hour late and I nearly missed my connection as a result."
Pro: "Crew is amazing, as always"
Contra: "Allergic needs were not met"
Pro: "The boarding process was very good."
Contra: "The cabin was too warm."
Pro: "Service and food"
Contra: "Wrong passangers were in the plane and we had to take down out baggages and we had a big delay"
Pro: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Contra: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Pro: "Minus the delay the flight itself was great! Would definitely fly with them again"
Pro: "Food was good. Crew were good."
Contra: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY email@example.com"
Pro: "Over all is ok"
Contra: "Stay over in Istanbul, they gave only one meal for 24hr"
Pro: "Great screen and movie selection."
Contra: "Zero leg room. Worst I've ever been on for a long haul flight."
Pro: "Crew service, choice of in flight entertainment"
Contra: "Food was below par."
Pro: "Food tastes great. Kept me full the entire time."
Contra: "Display panel for one of our seats was broken and after asking to have it reset, staff was not attentive to make sure issue was resolved before moving on. If you're going to be on a flight that long...you want to have your entertainment, and don't want to keep bothering someone to have it work. Also seats were cramped compared to other airline planes and staff seemed to not have an issue that there were some other people on the plane drinking bottles, getting drunk and loud."
Pro: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Contra: "Leg room in economy line."
Pro: "The staff was friendly and easy to communicate with. The Food was average, but better than other flights I have taken. The Entertainment system was stellar, new, large screen, tons of choices. This flight really went quickly for me."
Contra: "I had a big problem with the Baggage allowances on this particular flight. I was only allowed 20kg on a long (8hr) international flight, one which I was moving around the world for. If the policy was more like 40kg, there would have been no problems whatsoever and my trip would have been the best I have experienced in a long time. I suggest they improve their regulations quickly to widen their customer base."
Pro: "Delta is the airline to fly if you have to fly (like I did) during a pandemic. They made sure at every turn we felt as safe as possible. They had passengers distanced from each other the whole time, handed out sanitizing wipes as we walked on the plane, made sure folks kept their masks on, gave us individual little baggies with snacks and water bottles that also had individual hand sanitizer packets. I felt so much more safe flying Delta on my way home to Hawaii in July than I did when I flew American Airlines on my way to the mainland in June."
Pro: "Great crew, comfy seats and efficient boarding!"
Contra: "Every time I fly from Brazil to USA and back I always can carry to luggage of 23kg in American Airlines but this company only allows 1 luggage and they charge me 90 dollars for the second one that’s bad"
Pro: "FA were ok"
Contra: "No entertainment"
Pro: "Crew was amazing"
Contra: "Gave the option to chose seat"
Contra: "The Entertainment display didn't work."
Pro: "Crews are very friendly"
Pro: "Friendly flight staff, on time service."
Pro: "Good on flight entertainment"
Contra: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "Delayed for an hour because of changing tire"
Contra: "Smooth flight, great crew."
Pro: "Nice smooth flight"
Pro: "Flight crew was ok and boarding was really quick"
Contra: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pro: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Pro: "Crew was amazing"
Contra: "You can add bkfst for A.M flights"
Contra: "Offered meals for purchase."
Pro: "Very comfortable, no complaints."
Pro: "Crew ok . Seat not so comfy"
Contra: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pro: "The seats were very comfortable even though legroom was limited in the basic cabin."
Pro: "Let's start from the beginning. The flight was delayed for over an hour. Despite guaranteeing anyone with a connecting flight would all be taken care of, here I am still stuck in Amsterdam airport... delayed another 10 hours. The service after arrival was poor and slow..2 hours to get new flight"
Contra: "The travel agents assisting should have been ready for the number of passengers and triaged accordingly. They did not. Which meant a lot of us standing in line for hours missing new connecting flights."
Contra: "the flight was delayed by about 90 minutes and the gate was changed two times."
Pro: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Contra: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Pro: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Contra: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Contra: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Contra: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pro: "Once inside the plane every thing was excellent. Very confortable. Great costumer service."
Contra: "They changed the gate it was unclear and hard to find someone to tell us where to go. Once we found someone the lady yelling at everyone where to go was very rude and rushed. Once we found the second gate the crew at the desk was very nice and helpful."
Pro: "Food was ok."
Contra: "Flight attendants could have been a little more friendly and helpful."
Pro: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Contra: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pro: "Empty seats, room to spread out"
Pro: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
Contra: "I have no complaints"
Pro: "The snack variety"
Contra: "My headphone jack was broken :("
Pro: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Contra: "My row didn't have sound on our entertainment system. I was able to move to another seat and they did compensate the couple that was next tho new with beverages and miles to their account."
Contra: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pro: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
Contra: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
Contra: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pro: "The staff are fun and friendly. One of the hostesses stepped into the vacant seat where I was sitting and stepped back further when people where pushing by. We were almost cheek to cheek. The closest I've come to a cute bum in years."
Contra: "The gratis food offering isn't healthy - those bread pretzels, versus the almond & tomato juice I had on the next flight, with ...can't remember the name."
Pro: "Hassle free left on time arrived early San Jose nice airport and drive to red wood city picturesque Staff friendly and cookies great"
Contra: "On this occasion I actually enjoyed it all"
Pro: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pro: "The entertainment was good and we didn't get charged for the blankets, as in other airlines, though it would have been nice not have needed them, the plane felt colder than 70 degrees!"
Contra: "Longer delay occurred when another passenger got into an argument with staff. It took soooo long for security to come to fix the situation so we could continue boarding. We were also packed in like sardines. I would pay more for more room, though business and first class are available, they're way too much."
Pro: "Smooth. Great Staff"
Contra: "No complaints."
Pro: "Worst experience ever."
Contra: "While my experience with Virgin Australia was good, I will not book with them due to the co-share with Delta Airlines. I missed my connecting flight from LAX to JFK due to additional security screening. As such I was advised to head to the Delta terminal to be booked onto the next available flight to NYC. After waiting over an hour in line to be seen by a staff member, I was told that they couldn't change my ticket as it was a Virgin flight. The same staff member didn't seem to even understand the concept of 'co-share', and also told me that because I booked through Kayak and not Delta that they could not help me. This makes me think that booking through a third party is a risky move. I was told there was absolutely nothing she could do, and that I would have go to a Virgin Australia Counter. This involved taking all of my luggage from Terminal 5 - all the way to Terminal 3. I was assisted by Virgin Australia, where they apologized for my experience, and confirmed that it was Delta's responsibility (and that they were capable) of rebooking my flight. Virgin booked me onto a later flight, but I still had to walk back to Terminal 5 (Delta) to give them my checked luggage. I was once again told that I didn't have the right ticket (details listed Virgin and Delta flight number - so this was way too confusing for them). Finally they printed my a boarding card and took my bags. I then ran through security and to gate in time for my flight. Flight was fully booked, due to a many people no doubt experiencing the same thing. Food was awful. Was a big step down from the Virgin flight in every aspect. There was not a single Delta Staff member who would even try to understand or be helpful. I will never fly with Delta again."
Pro: "This was a code share flight on a delta ticket but a virgin airline, the entertainment was great with the seat back selection, the seat comfy and the staff friendly."
Contra: "Firstly check in was a nightmare, travelling on a Virgin Australia Flight from LAX - BNE and a connecting flight BNE - PPP (Proserpine) all with Virgin Australia, and they claim they don't have the ability to tag your luggage the whole way through??? (I understand I have to collect it on arrival into another country and then take to a bag drop) but with the same airline they claim they can't do this? I travel a lot and with many other flights internationally and I can tag my bags with different airlines all the way through, but NOT WITH VIRGIN WITH THE SAME AIRLINE ALL THE WAY THROUGH? They can't do it? Then 2 hour delay on the tarmac after taxiing out from the gate at LAX, which got us in late to Brisbane. The food on this leg LAX-BNE for the vegetarian option was terrible, which was strange as on the fist flight over from BNE-LAX it was the best vegetarian food on any flight I've ever had. Strangely 6 months out from our flight I tried calling Delta to upgrade our tickets and was told they had no way of doing it as the Delta computer system isn't linked Virgin system. Then calling Virgin to upgrade I was told I can't as it is a Delta ticker. We tried again a week out from the flight and got the same response and told to try at check-in. We tried then at check in and told they have no idea how to do this as only so many seats are allocated to Delta tickets and they can't access the Delta system?? So very frustrating and we could never upgrade?"
Pro: "Place was clean; crew was nice and attentive"
Contra: "Seats are small and uncomfortable for long haul flights"
Contra: "Everything was super. Really"
Pro: "The seats were very comfortable"
Contra: "The entertainment"
Pro: "The confort and quality of Lufthansa is excellent!"
Pro: "Crew was excellent"
Contra: "Uncomfortable tight seating in economy"
Pro: "The bus was one of the most comfortable international flights I have ever been on."
Contra: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Contra: "Our luggage did not arrive at our destination!!!!"
Pro: "Not much compare to other airlines"
Contra: "Flight was delayed"
Contra: "Female flight attendant was rude and unprofessional."
Pro: "Service. Crew genuinely cared about passengers.Well done."
Contra: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Pro: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Contra: "Never given a choice on food like others. It was just given to me."
Pro: "Food was good. The flight left on time. There were so many movie options."
Contra: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pro: "Comfortable, great food, good selection of entertainment"
Contra: "The staff tried to helpful but lost at times"
Pro: "Excellent service during the two hour trip. No complaints whatsoever!"
Contra: "No headrest screens for entertainment but I had my phone and downloaded movies and shoes prior to leaving the US."
Pro: "Great Service from the crew!"
Pro: "New aircraft, clean, comfortable"
Contra: "On time"
Pro: "Everything is good"
Contra: "Food use to be better"
Pro: "Service on board was good."
Contra: "The walk to the connecting flight was too long and took a lot of time."
Pro: "W we’re a few minutes late and they waited for us. We truly appreciate their cooperation. 5 strat services."
Pro: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Contra: "No USB charge ports and no seat back video. They only have movies from Sony."
Pro: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Pro: "Efficient boarding, friendly crew."
Contra: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Contra: "Didn't happen yet."
Pro: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Contra: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pro: "The food and service"
Contra: "I don't have my luggage yet!"
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "I fleweconomy. Flight on time. Boarding was quick. Food is so so bordering to poor. On the plus side the portion was small and is good when want to go on diet."
Pro: "flight was on time and the crew was wonderful"
Contra: "Plane was"
Contra: "Flight delay for over an hour with United"
Pro: "The crew was friendlier. the plane was way cleaner than the previous one. The food was more decent."
Contra: "The crew wasn't too willing to help with the carry-on baggage, for example - I kept looking for a while for an available spot to deposit mine."
Pro: "Aircraft, crew, drinks"
Contra: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pro: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Contra: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pro: "Entertainment, comfort"
Contra: "Food was not good. Too salty."
Contra: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pro: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Contra: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pro: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Contra: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Contra: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pro: "This flight was 11 hours and I could have lasted another 2 or so hours."
Contra: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pro: "The service was good. The food was average. I liked the complimentary wine."
Contra: "They lost my bag. Huge problem."
Contra: "Couldn't checkin online. Had to wait in line for over an hour."
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Pro: "Stewards dis perfect job"
Pro: "Although economy, it was pleasant and okay"
Contra: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Contra: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "The plane was comparatively clean"
Contra: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Pro: "Why the 3 hours delay?"
Contra: "Be on time"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Pro: "Will never purchase tickets through kayak ever again"
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "Small space in middle seat"
Contra: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Contra: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pro: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Contra: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pro: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Contra: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pro: "Safe trip"
Contra: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pro: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Contra: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pro: "Crew were amazing"
Contra: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Contra: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "Nice flight freindly staff"
Contra: "Not comfertable chairs"
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pro: "Left on time - arrived early"
Contra: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Pro: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contra: "No entertainment at all."
Pro: "snacks plus they had sparkling mineral water"
Contra: "The vegetarian meal was OK"
Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pro: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Contra: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pro: "Good food, nice crew, nice screen, new plane"
Pro: "Food, entertainment."
Contra: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pro: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Contra: "Nothing negative"
Pro: "Decent between chare distance for a medium sized airplane (A321)"
Contra: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pro: "The crew was nice and the entertainment was okay."
Contra: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pro: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Contra: "I have no negative comments about this flight. Everything went well."
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pro: "It was cheap and easy to book"
Contra: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pro: "Clean, smooth and on time"
Pro: "Crew was nice, plane was new and clean, flight was safe with no issues"
Contra: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
Pro: "Crew was great, on time flight, clean plane."
Contra: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Contra: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Contra: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pro: "The crew was informative"
Contra: "Inflight sandwiches"
Pro: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pro: "The aircraft"
Contra: "No overbooking next time!"
Pro: "Food and service"
Contra: "Working wifi would be good. Better A/C. More comfortable seats"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "the drinks"
Contra: "seat reservation. having to pay for luggage...."
Pro: "Good for both."
Contra: "Bigger seats."
Contra: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pro: "Crew was great and professional."
Contra: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pro: "Nice aircraft"
Contra: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Pro: "Just the cabin crew being nice"
Contra: "Punctuality KLM is always late"
Contra: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pro: "Helpful and kind crew"
Contra: "I wish there was WiFi"
Pro: "Friendly and efficient crew. Flights were on time if not even early."
Pro: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Contra: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Pro: "Nice people and good service"
Contra: "Not much"
Pro: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Pro: "Very pleasant, professional crew"
Contra: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pro: "Crew where awesone and the choice of entertainment was fantastic"
Contra: "Seats way to close together"
Pro: "Employees were very friendly"
Contra: "The seats were very small"
Pro: "The staff tried to help me when it was evident we would not arrive on time"
Contra: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Pro: "Efficient crew"
Contra: "Long, slow line at check in. Not many new movies or tv shows"
Pro: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Pro: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Contra: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Pro: "The entertainment options were good."
Pro: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Contra: "That it didn’t happen."
Pro: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pro: "Sound was broken on my TV set!"
Contra: "Called stewardess twice to assist. No response!"
Contra: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pro: "Food was good and crew members were very nice"
Contra: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Pro: "Good flights. Good prices."
Pro: "Airlines issue"
Contra: "Profiling certain customers"
Pro: "My bagage broke"
Contra: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Contra: "Tiny old cramped plane."
Pro: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Contra: "suitcase didn't turn up, although connection was quite tight"
Pro: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pro: "Everything - Checkin, crew, food, entertainment"
Contra: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pro: "Catering is ok"
Contra: "Seats comfort really old school"
Pro: "Jet airways flight till mumbai"
Contra: "Poor legspace in Klm flight till Amsterdam"
Contra: "Klm flight has very congested seating Getting information about eticket was pain"