This complaint has nothing to do with your airline, quite the contrary. I will be looking forward to traveling with your company again and highly recommending it. It has to do with the wifi service at both the LAX airport and the Munich airport. I have a Spanish phone company, and don't know if it has anything to do with it, but I could not sustain a connection at either airport. Again, thank you for the wonderful service and have a wonderful new year.
Cabin crew was terrific, even though they didn't come through the aisles enough between meal service to offer water or drinks. The quantity of video entertainment available was great, but the video screen was not good quality. Food served was sub-par for international business class. Absolutely no snacks were available between meal services, so i suggest bringing something in your carry-on. Most other airlines have some snacks such as small sandwiches, cookies, candy, fruit, or chips available for pickup at the gallery areas on intercontinental flights in business class.
Pro: "Place was clean; crew was nice and attentive"
Contra: "Seats are small and uncomfortable for long haul flights"
Contra: "Everything was super. Really"
Pro: "The seats were very comfortable"
Contra: "The entertainment"
Contra: "I was charged $60.00 for luggage"
Pro: "The confort and quality of Lufthansa is excellent!"
Pro: "Crew was really wonderful"
Contra: "Seats were not comfortable and the food was terrible"
Pro: "Crew was excellent"
Contra: "Uncomfortable tight seating in economy"
Pro: "The bus was one of the most comfortable international flights I have ever been on."
Contra: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Contra: "Our luggage did not arrive at our destination!!!!"
Pro: "Not much compare to other airlines"
Pro: "The crew was kind and attentive. The food and complementary drinks were satisfactory. There were many movie and television options."
Contra: "The lady next to me got into an argument and no one intervened to defuse it. Not sure what protocol is there. The seats reclined too far into my personal space making me feel uncomfortable."
Contra: "Female flight attendant was rude and unprofessional."
Pro: "Service. Crew genuinely cared about passengers.Well done."
Pro: "Excellent service!!!"
Contra: "Really nothing negative to share... just a little uncomfortable in economy class."
Pro: "Excellent!!! Booarding was quick. No long lines in the jetway. All around great service on board! 5 *****"
Contra: "Never given a choice on food like others. It was just given to me."
Pro: "Good selection of movies"
Contra: "The food was soggy and not the greatest"
Pro: "Food was good. The flight left on time. There were so many movie options."
Contra: "There were a few crew members who clearly shouldn't be working in a customer service industry. I understand it's not an easy job but many other crew members were quite bubbly and kind."
Pro: "Comfortable, great food, good selection of entertainment"
Contra: "The staff tried to helpful but lost at times"
Pro: "Great Service from the crew!"
Pro: "New aircraft, clean, comfortable"
Contra: "On time"
Pro: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Pro: "Service on board was good."
Contra: "The walk to the connecting flight was too long and took a lot of time."
Pro: "Great price, great airlines, easy flight....I few LAX to Geneva."
Contra: "Boarding process was longer than expected. Seat assigment from check in was not honored at the gate. FA asked me to switch seat only to favor passenger from Germany."
Pro: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Contra: "No complaints"
Pro: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Contra: "No USB charge ports and no seat back video. They only have movies from Sony."
Pro: "The boarding process was orderly, the seats comfortable, plenty of luggage space, excellent food -- one of the best economy class flights I've taken."
Contra: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Pro: "Boarding procedure: well organized Crew: very polite and supportive Seat comfort: good Extra bottles of water very good idea Selection of magazines: good"
Contra: "Blankets too small, material only mediocre Food: rather mediocre (not very tasty); limited choices; poor quality Entertainment: audio and video selection needs to be improved; not was I was looking for; movies too old"
Pro: "The food and service"
Contra: "I don't have my luggage yet!"
Pro: "The crew were very polite."
Contra: "Food could definitely improve, and so could the entertainment systems."
Pro: "The flight left late and arrived late. I had ordered a wheelchair, for me. At the gate there were two of them for about 20 people. The people (personell) Spoke amost no English and only poor German. I was told to WALK, because no chair was avaailable or would arrive in due time. ABSOLUTE CHAOS: The 45 minutes delay at landing did not enhance things -- missed my connecting train. Dr, W. Hartwig"
Contra: "Flight delay for over an hour with United"
Pro: "Aircraft, crew, drinks"
Contra: "food, unfortunately:( I usually don't complain about food. This time around though, the chicken was not good, and the breakfast was also just okay. For long haul flights, I wish they started installing seats that reclined back more. It's impossible to rest in the currently standard economy seats. I'm ready for new inventions in this area."
Pro: "Kostenlose Wein, Weinbrand usw. Und Sendungen von Bundeliga. The flight attendants were also very friendly."
Contra: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Pro: "Entertainment, comfort"
Contra: "Food was not good. Too salty."
Contra: "The most unpleasant flight attendants we have ever had in our flying lives. Rude, condescending, treating passengers as if we are not human. Lufthansa should carefully examine their training."
Pro: "Despite the tight connection we made the flight to barcelona, a special work around bus was used - very effective."
Contra: "Flight was delayed in take off due to weather and arrived late making connection to barcelona tight. Audio visual system on flight was poorly responsive"
Pro: "The flight itself was great... A bit of turbulence, but otherwise quite comfortable. Crew and captain were excellent."
Contra: "The plane arrived 2 hours late, causing me to miss a train from Marseille to Nîmes, and costing me money for an extra night's hotel that I hadn't planned (Marseille), plus wasting money for the night at the hotel that I HAD planned (Nîmes), plus the cost of having to purchase an additional train ticket for the following morning. The $7 voucher at the airport was nice, but honestly doesn't come close to making up for the cost and inconvenience."
Contra: "We booked our group of four with Lufthansa, paying $300 more than equivalent flights on competing airlines, specifically because our 20 month old daughter fits within Lufthansa's age, height, and weight limits for using the bassinet. We have reserved our tickets and the bassinet over two months in advance, paying $35 extra per seat for these reservations, and even got an email that specifically stated "bassinet confirmed". On the flight, when it came time to install the bassinets, the flight attendant came to us, took a look at our daughter, and said that she will not fit in the bassinet, that she is too tall, and too heavy, and suggested that we should have checked the limits for the bassinet before coming on the flight. When we inquired as to the actual limits, she could not provide any numbers, only said that she could see that our daughter is too big for it. When the family next to us got their bassinet, it became very obvious that our daughter would fit in the bassinet, and we pointed out that she was well below the height and weight limits published on the Lufthansa website. Only then did the flight attendant admit that there were other babies on the flight, and they only had four bassinets on the plane, despite having 11 slots where bassinets could be installed. Our reservation months in advance did not matter - we did not get the bassinet. As compensation, we were offered some Lufthansa miles, or 50 euros for in-flight duty free shopping. However, we lost close to 1000 dollars as a group when we chose to fly Lufthansa rather than a less expensive airline. We were very uncomfortable throughout the flight, having to hold my daughter in my arms for over five hours. We are are still very upset that the crew blatantly lied to us."
Pro: "This flight was 11 hours and I could have lasted another 2 or so hours."
Contra: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Pro: "The service was good. The food was average. I liked the complimentary wine."
Contra: "They lost my bag. Huge problem."
Contra: "Couldn't checkin online. Had to wait in line for over an hour."
Pentru mine totul a funcționat bine… chiar foarte bine
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Pro: "Stewards dis perfect job"
Pro: "Although economy, it was pleasant and okay"
Contra: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pro: "Seat was very comfortable and lots of leg room. Food was good."
Contra: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pro: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Contra: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Pro: "The plane was comparatively clean"
Contra: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Pro: "Why the 3 hours delay?"
Contra: "Be on time"
Pro: "Amazing leg room, free snack and drink, free wi-fi."
Pro: "No wifi or any entertainment. Flight delays and lost baggage!"
Contra: "No wifi or any entertainment. Flight delays and lost baggage!"
Pro: "Will never purchase tickets through kayak ever again"
Contra: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Contra: "Small space in middle seat"
Contra: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Contra: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Pro: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Contra: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pro: "Plane was very clean and drink service was frequent."
Contra: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Pro: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Contra: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pro: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Contra: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Pro: "Safe trip"
Contra: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Pro: "Nothing, we never got to go on our flight to Vienna. The only good thing is the manager, Servando, found us an alternative route after some delay. Even then, we had to haggle and really fight for fair treatment for a mistake that was 100% the airline's fault."
Contra: "Our seats were involuntarily given away by the airport staff. We were never notified until we were scanning our tickets to board in. At that time, we had already checked in and received our boarding passes, as well as checking in 3 bags while we were traveling with a large group. There was no way we wanted to volunteer our seats, especially since we had a transfer flight to catch. We clearly stated we did NOT want to volunteer our seats at the ticket counter. No staff notified us until we were about to get on the plane to board. The flight supervisor was very rude and unprofessional, offering us no alternative solutions. I was really disappointed with such a grievous mistake by the airline, and I would not recommend flying Austrian Airlines unless it was absolutely the only airline available. They need to fix their processes for authorizing when they volunteer a passenger's seat. This caused our group a lot of stress and almost became a logistical nightmare."
Pro: "Crew were amazing"
Contra: "Delayed at boarding Delayed inside plane No entertainment No room for my long legs - no option"
Contra: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
Pro: "Arriving alive. Attentive service was a nice bonus."
Contra: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Pro: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Contra: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Contra: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Pro: "Nice flight freindly staff"
Contra: "Not comfertable chairs"
Contra: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Pro: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Pro: "Left on time - arrived early"
Contra: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Pro: "The crew was very professional and kind and evetything was on time. The food is tasty."
Contra: "No entertainment at all."
Pro: "snacks plus they had sparkling mineral water"
Contra: "The vegetarian meal was OK"
Contra: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Pro: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Contra: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pro: "Crew anf foid - great!"
Contra: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Pro: "Good food, nice crew, nice screen, new plane"
Pro: "Food, entertainment."
Contra: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Pro: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Contra: "Nothing negative"
Pro: "Decent between chare distance for a medium sized airplane (A321)"
Contra: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Pro: "The crew was nice and the entertainment was okay."
Contra: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Pro: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Contra: "I have no negative comments about this flight. Everything went well."
Pro: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Contra: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Pro: "It was cheap and easy to book"
Contra: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
Pro: "Clean, smooth and on time"
Pro: "Crew was nice, plane was new and clean, flight was safe with no issues"
Contra: "Plane was so small, I had a feeling I was on a low cost carrier in Europe. Even carry on couldn't fit above in the bins. This is very disappointing for an airline that used to be great. That plane was like the bottom level of the Titanic where people were squizzed in. Upon arrival in Vienna getting off the plane we had to take the stairs and the bus to the terminal - that's how small the plane was. Just awful."
Pro: "Nothing...I missed this flight due to negligence, miscommunication, and incompetence by the front desk agents."
Contra: "As my mom explained to me, there was a time in the 1960's when flying was a special experience. The flight attendants were proud to do what they did, and treated people with kindness and civility. That is all gone now. It is an ice cold experience. I feel like cattle."
Pro: "It arrived early."
Contra: "Very very noisy young children."
Contra: "Aircon too cool"
Pro: "I liked the lounge."
Contra: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Pro: "The check in process at LAX was very efficient and smooth. and the crew on the plane was very considerate. And the tv system on some of the planes is very enjoyable."
Contra: "There was a technical issue on the plane so they had us get off and wait hoping they could fix the problem. It turned into a 3 hour wait. They covered a meal for us which was good and gave us $50 off our next flight. But I’m not sure I want to book united again. The lady at the service desk was not very patient (which is understandable since a loy of people had to rebook their connecting flights). But I was smiling at her and just asking how to go about changing our connecting flights and she seemed a little bit ready to get rid of me. And the next plane we got on, one of our tv screens didn’t work. And the connecting flight was delayed also because of a technical problem."
Pro: "Meals were good, good service, complimentary food and drink at good intervals"
Pro: "We landed ahead of schedule."
Contra: "Connecting United flight was late due to us waiting for a gate for almost an hour. As a result we had to run to the gate to make the Tokyo flight. On boarding, staff were less than helpful in finding spaces for our luggage etc."
Contra: "Not much choice of good movies"
Contra: "Felt very cramped which did not make for a good res eye flight from LAX to EWR."
Pro: "Really great service! Smooth flight!"
Pro: "Very nice people working and good service."
Contra: "I had to print out my own labels for my bags. No one told me this . Mind you, I was already in line! I had to go print label. Get in line again. Attendant said I need to put the label on myself. And for me to step aside. I was not gonna get out of line again. No one was there to let customers know of this labeling. People were confused! Then I paid $25 online for my luggage. Then my luggage was over 50 pounds. I was charged $100. So I paid $125 for my luggage. Lax TSA Employees are rude and mean. Yelling do this and do that. Like we prisoners. I will never fly United again. I will let everyone know of my experience. Terrible customer service. Then your screens don't work on your airplane. Cannot watch movies. Therefore your plane is not up to par. But I paid up to $700! Never again. Good luck United."
Contra: "My seat was changed without my knowledge or consent and no one was able to tell me why or fix it. I spoke with a united customer service supervisor and have yet to hear from anyome about it."
Pro: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Contra: "The movie not updated. No chinese movie. Love the pillow and blanket at business flight."
Contra: "we received email for the take off schedule changed to one hour early. End up when we arrived LAX and it got delayed 1 hr for take off due to air traffic. So when we arrived at SF, originally we only have 50 mins to catch on the next route to Osaka. There was no gate # provided on our boarding pass and we have to look for the international terminal for boarding. Due to first delay in SF, the time was so tight and the international terminal was so far away, we had to run like HELL and we almost suffered from heart attack. We barely made it and there was no one to help ever. we had to figure out on our own. This was very bad experience and was not acceptable with such poor arrangement."
Pro: "Flight was on time. Everything went smooth for being in coach."
Pro: "Fast flight"
Contra: "2 of the flight attendants were not friendly and one was flat out rude. They handed out some form that needed to be filled out before we entered Hawaii. When I asked for a pen she said they don't hand out pens and to start asking neighbors, which didn't have any either., however when she came back around to pick the forms up and some people didn't have them filled out she reprimanded everyone and kept saying you had 5 hours to fill these out. Her communication skills were not what I expected and her lectures were not necessary."
Contra: "No reclining seats and no meal. Flew from LAX to CHICAGO. Very uncomfortable. Advertisement for free WiFi on plane, but makes you pay when you log in."
Pro: "Staff was pleasant, decent movies overall."
Contra: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Pro: "The seat next to me was empty which made the whole long flight more bearable."
Contra: "Typical United service, without any bells or whistles."
Pro: "I only flew united because it was the cheapest I found for my flight at the time I booked it."
Contra: "My seat 3 of the 4 of my connecting flight seats were broken and could not recline. I could smell urine coming from the bathroom from my seat while waiting for people to board(3 hrs of urine smell will ruin any flight experience). The internet did not work coming back from Central America so if you don't have the entertainment app already on your phone, you couldn't watch any tv since you can't even download the app. Other airlines normally have a monitor so their customers can watch tv and not stain their eyes looking at their phone. But with United, if you don't get beat up the airline, its considered a win."
Pro: "A 3-hour stop over for the connection was not enough!!! The flight to San Francisco was delayed another 90 mins, causing me to miss my 15-hour flight to Singapore, although we arrived 10 minutes before the United Flight! Ten other passengers missed the flight! A travesty! Worse, with "no hotels available", I was rerouted to Chicago for a flight via Tokyo at 1300 the following day! In short, a 30-hour trip became 48 hours of hell and of course an 18-hour delaed arrival in Singapore. But there was more: my luggage was "lost" and thus arrived two days late!!!!! The only saving grace: friendly and helpful UA staff in San Francisco and especially in Chicago. Wow! I deserve some compensaton, wouldn't you all agree?"
Contra: "Please see above!"
Pro: "Comfy seats and they offered a beverage"
Contra: "Our plane smelled horrible: like a bus full of HS boys after playing basketball in Satan's sauna for 2 1/2 hrs. No entertainment options but it was less than an hour flight so didn't really care. Our flight attendant said nothing about our carry on being bigger than the compartments of our tiny plane so we walked to the back with our bag just to bring it bag and them check it"
Contra: "Crew members were not friendly. There was no in-flight entertainment available, and no snacks that were complimentary."
Pro: "Spacious seats, seatback screens, and some empty seats made this a most comfortable flight"
Pro: "Friendly staff, great customer service"
Pro: "Really friendly staff, communicative, helpful. Gave good directions. Plenty of leg room on flight."
Contra: "Beyond the control of United, but LAX is a nightmare of an airport. Traffic control caused delays, airport staff more of a hindrance than helpful. Border control mumbling and barking orders at people like they're cattle. Not the best way to welcome tourists, but at least United Airlines crew made up for it with their smiles."
Pro: "The crew was great."
Contra: "We had a long delay with the cabin so I missed my next flight."
Pro: "Staff worked hard to get us bussed to Santa Barbara"
Contra: "We weren't informed early enough that the flight was cancelled, and everyone was a bit confused"
Contra: "Ran out of the food that i wanted... settled with something that wasn't great."
Pro: "First time but I like it"
Contra: "Good experience"
Contra: "I was in the middle seat. I choose my seat too late so that was all that was available."
Pro: "Quick flight to Chicago"
Contra: "The attendant was kind of rude"
Pro: "I think these older flight attendants should retire if they don't like their jobs anymore. They were completely rude to many guest."
Contra: "Letting a passenger who is vomitting in the waiting area on the flight."
Contra: "Heavily delayed, kept getting later"
Pro: "the afternoon coffee, not offered by others"
Pro: "The customer service. They are so polit."
Contra: "Everything was good."
Pro: "Boarding was very smooth, and flight was very timely (landed early)."
Contra: "Male flight attendant was extremely rude. I was asleep when the food was being served and politely asked for a tray of food once I woke up. Fight attendant that I asked was at the time collecting trash and snapped back saying that he had to finish what he was doing first. After about 10 min the lady attendant walked by so I simply mentioned that I was waiting for my food in case he had forgotten or was busy. She asked if I had mentioned it to the man attendant and I told her that I had and that I was simply waiting. She proceeded to go to him (not sure what she told him), but he later came by and angrily handed me my tray of food and annoyingly explained that he had to finish handing the trash In order to then handle my food. I told him that I completely understood, and he AGAIN snapped back saying "oh really? Because I heard you were complaining!" And walked away. The rest of the flight he proceeded to ignore me. I had been nothing but polite to him. The lady across the isle was looking his way and the man next to me made a comment to me that I had done nothing wrong and mentioned he he noticed how rude the attendant was to me. That even if I HAD complained, he was in no place to confront a customer about it. Regardless, I hadn't even complained one bit."
Contra: "We waited on the plane for 45 minutes without explanation...finally we were told the caterer had personnel issues and the food delivery was late. I MISSED MY CONNECTION IN HOUSTON OVER THIS SND HAD TO TAKE THE NEXT FLIGHT 5 HOURS LATER! TOTALLY UNACCEPTABLE. Entire crew was very casual and unmoved by my situation....UNited you FAILED Miserably!"
Contra: "No free wifi. No free entertainment. Smaller than a kids small fruit snack bag of trail mix for a 4+ hour flight. Gate issues delaying our boarding-resulting in late take off.- and delayed transit home to last available route of the night- thank goodness!"
Pro: "United Flight cancelled because no available working aircraft. Did not tell us until very late at night. The lines and wait to speak to customer service was extraordinary. Could not get us out until the next day on another airline. They did give us hotel voucher but did not arrive at hotel until after midnight cue to late notice of flight cancellation and long lines at the airport. Sent bag on another flight even though we could not fly out as scheduled. Therefore we were stuck overnight without our luggage, change of clothes, cell phone charger etc... Seems United has these issues more than any other airline. Will avoid flying united in the future"
Pro: "seats were not as terrible as i thought"
Contra: "Food was horrible literally, flight was delayed had ti miss my flight to frankfurt and sleep the night in new york, huge hassle"
Pro: "My wife and I are celebrating our 22nd wedding anniversary and we spend 6 hours at LAX. Two of 6 hours where sitting in the plane. This is the first and last time I'm flying with United. I'm extremely disappointed and I'm not looking forward to flying back to California on Sunday."
Contra: "I also hate the KAYAK update. I feel like I was being lie to for those this hours. For my experience I should be refund for my trip to San Francisco. On Facebook my experience is mention to all my wife and I friend, family and co workers. Again, I'm not looking to my flight back home."
Pro: "SEE CONS."
Contra: "Next to my horrible experience with Frontier Airlines, this 4-hour United flight from LAX to O'hare was among the worst flights comfort-wise I've ever had. What is with the lightweight, streamlined child-sized seats on airplanes these days? Are you really that tight on money, United? Upon boarding, there was NO room for my single carry-on; a backpack with a macbook and camera gear in it. The flight attendant tried to help finding a place but had to resort to offering to check the bag. With over $4,000 of gear inside I politely declined the crew handling it... Looks like its going under the seat in front of me. Normally on any flight, I can fall fast asleep after take off, and wake up 20 minutes before landing. These seats were so god-awful that 15 minutes in my back was cramping, and 20 minutes later my bum was throbbing with discomfort. This went on for literally the entire flight, even with breaks to stand up in the cramped airplane. I had to share a park-bench style armrest with two people, and to make matters worse, the seats didn't recline. The airplane was hot, airflow poor, and overall comfort at an all-time low. These may seem like minuscule complaints, but for me; they're important. I was happy that I was finally flying with a major airline, for a decent price, thinking that I'd be comfortable all the way home. Not the case apparently for United Airlines. I quit flying frontier awhile back for business, and have no added United to the list. I think I'll stick with southwest and virgin from now on."