Pro: "The crew. The punctuality."
Contra: "The confort of the seats."
Contra: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Contra: "Perdieron nuestras maletas, de prácticamente todos los pasajeros."
Pro: "Crew was attentive"
Contra: "We sat on the runway for an hour."
Pro: "Food was good & they served a full meal!"
Contra: "Crew appeared annoyed with everyone. No entertainment provided."
Pro: "The crew was professional and polite"
Pro: "Crew was super attentative."
Contra: "Nothing, they tried hard to make sure everyone felt they were available to take care of what they needed and when they needed."
Pro: "Everything was on time"
Pro: "Superb flight attendants"
Contra: "The crew were not very friendly. They were snappy and were irritated by requests. Often walked past us instead of offering drinks, felt ignored. The TVs did not work properly for many people."
Contra: "Food could be improved."
Pro: "Food was great and the staff were even better. We were served lunch and dinner. I watched at least 4 movies. The staff provided great snacks and wonderful company. Great flight."
Pro: "Relaxed trip. We were well cared for. Again very good staff"
Pro: "Food & entertainment were good;"
Contra: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Pro: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Pro: "Good crew and food!"
Contra: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Contra: "Had to run thru airport to catch plane, thn long wait to board."
Pro: "Extra leg room overall. Service was excellent"
Contra: "Still in Munich."
Contra: "Weather delay caused us (and hundreds, or perhaps thousands, of other travelllers) to miss connections. Lufthansa lost our luggage, and to get rid of us, told us they would send it to the hotel we had to check into on account of the overnight delay. They never delivered the luggage, and other employees later told us over the phone that this was not going to happen. The terminal was filled with tired and frustrated travelers, and to make matters worse, the Lufthansa staff were temperamental and condescending to many. At the peak of the chaos, the Lufthansa staff went out on break, while hundreds waited in line for over 8 hours. We expected more - much more - in one of Lufthansa’s own German domestic hubs."
Pro: "Good smooth flight, wine offered in economy. Crew wonderful"
Contra: "Fully booked, so a little crowded"
Pro: "Everything was fine even though the plane was late,"
Pro: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Contra: "Lufthansa is a big name must do something for that"
Contra: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Pro: "Flight attendants very nice and efficient"
Pro: "The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa."
Contra: "Due to the weather and overbooking, they were not able to provide us with a flight for the same day. So we had to take a 4 hour train, which was also overbooked. We ended up standing up for 4 hours in a crowded train"
Contra: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Pro: "The airplane was clean. Lots of storage space."
Contra: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Pro: "Cabin crew was friendly helpful and courteous. Service was very good even t hough the flight was completely full."
Contra: "The seating on this aircraft is inadequate for a long flights. Tall people really suffer due to seat size and spacing. There was a 6"6" man of median weight for his height who was in the middle seat next to me and he could barely fit into his seat. It was not his fault, rather the unrealistic expectation that airline seats actually fit today's customer. Not only is there not enough leg room, but the width of the seat leaves no room for arms or shoulders. No one should have to ride 7-plus hours touching the shoulders of the passenger next to them! I used to prefer to fly on Lufthansa because their seating was more comfortable than other carriers, but I will try another airline next time."
Pro: "Very friendly crew, smooth flight ( great pilots)"
Contra: "Food was carb heavy. I wish you would offer more protein and vegetable choices."
Pro: "They had delicious little sandwiches for breakfast, and were amazingly efficient at getting out the snacks and coffee."
Pro: "Courteous service."
Contra: "Food is bland, unimaginative and below par. No english news papers."
Pro: "Updates form Kayak were much better than any info from Lufthansa"
Contra: "Overbooked. Offering € 250 to stay. Serious delay"
Pro: "movies, food and drinks."
Pro: "Same as above"
Contra: "Same as above"
Pro: "The crew, food and entertainment were good."
Contra: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Pro: "Crew was professional as always"
Contra: "Nothing to report"
Pro: "The seats in business were spacious and comfortable. The crew was there to meet our every need!"
Contra: "We had to sit in the plane for 2 hours before liftoff because of a hydraulic lift problem"
Pro: "Service confort timimg"
Pro: "THE MAIN CREDIT FOR LUFTHANSA FLIGHTS ARE VERY PUNCTUAL IN TIME"
Pro: "Good food and beverages"
Contra: "Headphones are terrible"
Pro: "direct flight"
Contra: "only one type of food offered. presented in a rude way."
Pro: "Comfortable seat, good entertainment"
Pro: "Spacious seats Food Check-In"
Contra: "Check in at Bilbao took over an hour (and I was third in line when I arrived at the airport). Then weather and traffic control strikes caused the flight to leave 2 hours late, and I missed my connecting flight in Frankfurt - stuck there overnight. Lufthansa wasn't to blame for all of that, but it was a very negative travel experience."
Rude customer service, then lost my bags and my moms bags. She is ill and I'm stuck with out her meds or anything
This was a rough one. The flight itself was fine, and it was nice to have a little Austrian culture on the way to the US. Check-in with Lufthansa at the Munich airport was very unsatisfying - even worse than checking in to a US domestic flight. Long lines, rude service - the first time in my life that I've had an airport check-in person proactively criticize me. And on top of that, they lost my luggage between Vienna and Newark. I waited at the baggage claim area until all the bags were off, and only at the very end did I discover my bags weren't there. By then it was too late to make my connecting domestic flight, even though I had a nearly two hour layover in Newark. A storm was blowing across the northeast, and the lines to change to a new flight were 50 people long. I ended up spending the night (on my own nickel) at an airport hotel and continuing my flight the next day. Even with an 18 hour delay they still hadn't found a way for my luggage to catch up to me. Overall, a pretty lousy experience.
Pentru mine totul a funcționat bine… chiar foarte bine
Pro: "The raw was empty and I could sleep whole 10 hours"
Contra: "Choice of movies and TV programs"
Pro: "Crew allowed me to change seats to get two empty seats by the window that were available."
Contra: "Boarding crew was nasty will never fly with you guys again"
Pro: "Staff and the service"
Contra: "Dinner was so bad"
Pro: "The flight attendants where good and welcoming"
Contra: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Contra: "30min late arrival. Still was ok."
Pro: "It got me where I wanted to go, non-stop, for a reasonable price."
Contra: "The economy seats seem to be narrower than they are on other airlines."
Contra: "late flight once again"
Pro: "Service was outstanding!"
Pro: "Luggage came extremely quickly"
Contra: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Pro: "This is always a pleasant airline to travel with."
Contra: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Contra: "I had a weelchair and nobody assist me in Viene in Austria"
Pro: "Got stuck in Vienna with very poor service"
Pro: "Great service on board the plane."
Pro: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Pro: "Again as in previous flight very efficient professional and pleasant staff ."
Contra: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Pro: "Short flight and got a snack"
Contra: "Boarding was a hassle"
Pro: "Movie selection, crew was very polite"
Contra: "Main meal was a little funky and boarding is always a hassle"
Pro: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Contra: "muffin for breakfast ?"
Contra: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Pro: "Everything OK"
Contra: "Arrived 5’ later, lost train"
Pro: "Great airline, everything on time,exelent service, great staff, good food"
Contra: "Everything was fine"
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Contra: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"
Pro: "Good service on time arrival"
Pro: "On time boarding in Vienna and lending in Chicago."
Contra: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Pro: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Contra: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
Pro: "Everything was going to at"
Pro: "Great staff, friendly and helpful."
Pro: "Would fly with them anytime."
Pro: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Contra: "I loved it all!!"
Pro: "Free wifi on the return flight"
Contra: "The delay in take-off"
Pro: "Best take off, Best Fight, Perfect Landing...!!!"
Contra: "Diner was tasty...but, no breakfast... would have been great..!!!"
Pro: "It was pleasant all around"
Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Pro: "Smooth and fast"
Contra: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Pro: "Not much...."
Contra: "The ticket indicated the wrog gate 21 instead of 31."
Pro: "Easy travel nice plane."
Contra: "Not enough leg room for long flight."
Pro: "Exiting the aircraft."
Contra: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."
Pro: "There was plenty of legroom in economy. The flight attendants were so pleasant and we saw them a lot cause they kept serving us food. Smooth flights and great service."
Contra: "I had an overnight layover( I didn't realize it when I booked the flight.) At the airport, the sofas were comfy, but it was so cold that I could not sleep. The flight went so quickly that it didn't seem line it was nine hours."
Pro: "Nice flight..friendly staff, tasty food, and on time arrivals."
Contra: "I did not like vendors at the Vienna airport charging me 2 dollars U.S. for 1 Euro. When checking the exchange rates the next day it was $1.15 per Euro.. I feel taken advantage of paying $44.00 U.S. for a snack that was 22 Euros. It happened again with another vendor there..$6.00 for a 3 Euro small bottle of water."
Pro: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."
You asked about food and entertainment, but there was none. The seats were uncomfortable.
Daca tot se schimba avionul, ar trebui sa se tina cont si de faptul ca DACA AI PLATIT LOC EXTRASPACE TREBUIE SA BENFICIEZI DE EL! Am avut platit loc extra space care s-a transformat într-un loc normal. De toata jjena!
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
Contra: "could not be delayed"
Contra: "I missed my flight because my previous flight was delayed 2.5 hrs"
Pro: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Contra: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Pro: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Contra: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Pro: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Contra: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Pro: "Boarding was quick and we arrived on time."
Contra: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Pro: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Contra: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Pro: "What to like? The rudness? The delays? Or the fights on board!!!"
Contra: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Pro: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Contra: "flight delayed by more than 1 hour"
Contra: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Pro: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Contra: "I liked everything"
Pro: "Clean enough"
Contra: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Pro: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Contra: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Pro: "Flight Attendants very good"
Contra: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Pro: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Contra: "The plane seemed very old, toilet in poor condition."
Contra: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Pro: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Contra: "Serive to pay extra luggage very very slow"
Contra: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Pro: "Crew, polite and friendly"
Contra: "delay of more than 6 hours and incorrect information"
Pro: "company gave out free drinks and snacks"
Pro: "Easy to book on phone no problems getting boarding passes etc."
Contra: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Pro: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Contra: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
Pro: "The flight went well."
Contra: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Contra: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Pro: "Flight on time . Attentive crew . Good price ."
Contra: "Lack of leg room ."
Contra: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Pro: "Arrived early to destination"
Contra: "Lack of entertainment also limited drinks"
Contra: "Rude crew, not organised work , not enough space for legs"
Pro: "On time , crew good... no complaints"
Pro: "free breakfast great staff"
Pro: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Pro: "Everything was awesome!!! I am going to buy only from you my next flights."
Contra: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Pro: "I recomand to Everyone to use the airlines!!Very good quality"
Contra: "Nothing , was everything perfect!The stewardesses very nice"
Pro: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Contra: "Space to sit, especially when seated in the middle"
Pro: "comfy seats and a breakfast thrown in !"
Contra: "not much"
Pro: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Contra: "Seats rather narrow"
Pro: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Pro: "Good price, comfortable seats, nuce food and candies"
Contra: "No online check-in. 1 hour waiting for nothing."