Boarding process confusing
Pro: "More or less on time"
Contra: "Outdated aircraft. Flight took longer than usual."
Contra: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Pro: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Pro: "All great!"
Contra: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Pro: "Crew was attentive, video selection was very good"
Contra: "Seat cushion was very hard for 7 hour fight. Bring a pillow!"
Pro: "Crew was very nice and helpful."
Contra: "Avoid spilling coke on the passengers"
Pro: "The crew was polite and we arrived safely."
Contra: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Contra: "Everything was great"
Contra: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Contra: "They lost our bags for the second time in 4 days. Both originating flights were late starting and made for impossible connections! Is Swiss ever on time? Frustrating for sure!"
Pro: "Great airline overall!"
Contra: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."
Pro: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Contra: "I can’t think of anything I did not like at all"
Pro: "A very pleasant and efficient experience. The gate personnel were very helpful with a boarding pass snafu. We decided to check a bag, and the automated option saved us a lot of time and was very easy."
Pro: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Contra: "TV was a bit small"
Pro: "Never made connection so now 1 day late."
Pro: "Crew memebers were so kind at all times. Even thou’ it was a short flight they gave us a free snack and beverages AND a bonus chocolate!"
Contra: "Nothing it was all great! Even music was playing while we waited on the plane."
Pro: "The seats in exit row were large enough for me to straighten my legs"
Contra: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Pro: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Contra: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"
Contra: "the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty."
Pro: "The flight was perfect until we hit horrible turbulence. 1 out of every 4 people was throwing up. We had to redirect to Milan."
Contra: "Swiss air is completely inept at handling a very normal reroute due to weather. 200 displaced people are standing in line. I’ve been here 5 hours and have not heard a word of announcement from them, our questions are rudely thwarted, and they continue to take half-an-hour to an hour per person with uncertain results. Give use new flights or a hotel."
Contra: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Pro: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Pro: "The flight left on time and arrived a bit early."
Contra: "Everything was fine"
Pro: "Most things were great"
Contra: "Flight was delayed and almost missed my second flight"
Contra: "We had almost 8 hours delay"
Pro: "Very good service in business class"
Contra: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Pro: "Best flight crew experience ever"
Pro: "Nothing because the airplane seats were terribly uncomfortable!"
Pro: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."
Pro: "A swiss machine..."
Contra: "the smell someone left in the bathroom before me."
Pro: "overall very satisfied"
Contra: "no issues"
Pro: "the entertainment selection was above an beyond."
Contra: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pro: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"
Pro: "The crew was very nice, I felt bad for them as people were constantly complaining."
Contra: "The tv's did not work, was extremely disappointing."
Pro: "fast, all good"
Contra: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Pro: "Great experience. GOod comfortable flight, crew and overall services"
Contra: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Pro: "Overall product fine, food excellent"
Contra: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Pro: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Contra: "Entertainment system fairly dated."
Pro: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Contra: "Delay and lost the luggage for the second time"
Contra: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Contra: "We didn't had entertainment"
Pro: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Pro: "on time flight; friendly staff"
Contra: "a little warm before takeoff; I did online check-in and I did not get the SMS with the link to download boarding pass; tried twice and didn't work; I've got in on email as luckily I had access to an wifi"
Pro: "The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!"
The flight was ok,the crew not so nice.
Contra: "Priority check in isn’t really much of a priority since we all end up in the same place at the same time before boarding"
Contra: "Ryanair announced that we could postpone the flights without any cost due to corona virus and when I tried to reach them/to change the flight date the change tax was still there."
Contra: "Boarding in Eindhoven is outside the terminal building"
Pro: "Crew were very caring. What amazed me from a proposed flight of 1hr 20, was to and from Dublin a flight time of 50mins. Very good."
Contra: "Going with one airline and coming back with Ryanair meant I could only get my boarding pass 2days before flight, rather than the beginning of the whole trip. I tried 6x's on my mph to no avail, day before, got it on a desktop on last day."
Pro: "Quick online check in"
Pro: "The seats are extremely crowded"
Contra: "To not wait 10 min outside waiting for the bus to pick-up the passengers."
Pro: "The crew was very good."
Contra: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Pro: "The price"
Pro: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Contra: "it was announce a delay of 1h which in the end it was 3hours without any further announcements... they offer vouchers for drinks and food but they did not announce accordingly, I found out only when I was boarding..."
Contra: "There was only 1 polite cabin crew member. People were shouting and walking all around the plane through out the flight and the cabin crew did nothing to stop this. It made the early morning flight impossible to doze off on."
Pro: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Pro: "Smooth flight (thank the weather Gods)."
Contra: "Extra fee for a boarding pass, extra fee for pre-paid checked bags, total confusion @ check-in. RyanAir blows."
Contra: "The flight got canceled!"
Contra: "I was already checked in and when I got to the counter they told me that I was not checked in even though I had my boarding passes printed. Almost lost he plane. They lost my luggage’s and very very very bad customer service. Would not recommend it."
Pro: "Easy and quick and cheap"
Contra: "The seats are too steep inclined"
Pro: "There wasn't any therefore the low rating"
Contra: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Contra: "Bought the 2 bag priority but they forced us to check one of the bags any way (on the way back we were able to bring bag on flight so it was nothing to do with size of the wheels as they suggested) - staff was unfriendly. Seats were dirty. Had to pay extra for checking in early to my return flight since I am not EU/EEA citizen and can't use mobile app and wouldn't have a chance to print my return boarding pass - and although according to the plane plan I chose a window seat my seat had now window. Never again."
Contra: "Brand new bag a bit damaged..."
Pro: "Price. Dirt cheap prices is only reason that makes me book this flights."
Contra: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Pro: "El precio es inigualable con respecto a las demás aerolíneas"
Contra: "Las azafatas venden muchas cosas para un vuelo tan corto y es molesto"
Pro: "The seats are roomy enough. The plane was very clean although it had just landed before."
Contra: "The flight was already late when we boarded. Even so, everyone on the plane was switching places between themselves causing additional chaos, with the flight attendants’ approval."
Contra: "The seats are extremely uncomfortable."
Contra: "Delayed, no info, bad service on board"
Pro: "Seat was comfortable"
Contra: "Charges to print boarding pass was extremely high and the system was down so took way too long to get resolved. Made for a very poor experience. Boarding process was an awkward mess."
Pro: "Not much."
Contra: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Pro: "We got to our destination on time."
Contra: "The fees and policies are ridiculous! Pay to print a boarding pass, pass for bags, pay for each thing in a different line. In order to do this, get to the airport 5 hours early, or you will miss your flight!"
Contra: "that we need the Ryan Air app and can't print our boarding passes at the airport."
Pro: "The seats were very comfortable"
Contra: "I wish the air conditioning worked"
Pro: "The attention when checking in in the counter was great. Also at the gate. The gate had no services other than bathrooms. The plane was confortable and the flight was uneventful. they offered food in the plane but I fall sleep and could not buy it on time."
Contra: "you can not buy food or drinks close to the gate and you do not know that when is your first flight with them. We had to walk a lot when we checked in and when we arrived. You have to be prepared for than and not carry heavy stuff."
Pro: "Nice staff"
Contra: "I was charged extra for insurance even though I didn't buy it. This feels like a trick. No soap in bathroom"
Pro: "The cabin crew seemed prepared enough to host redneck passengers and other species that often choose traveling low cost (of course)."
Contra: "I purchased priority boarding for nothing. There was no such thing at the gate. Boarding was chaotic."
Pro: "although the crew had to make an unscheduled flight, they were very nice"
Contra: "the airplane had a technical issue (they told us it had a flat tire during landing) but they didn't manage to change the wheel and we had more than 4 hours delay. We had to wait for another plane to land in Timisoara (from London) and they scheduled that plane to take us to Bucharest. They should be honest from the beginning instead of telling a lot of lies - it may avoid a lot of conflicts between passengers and crew."
Pro: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Pro: "The briefness of the flight"
Contra: "The plane smelled a bit musty and of urine- almost like that of an old folks home. The crew wasn't that pleasant either. Glad it was a short flight."
Pro: "Cleanliness, polite crew, on time departure and landing. Good price."
Contra: "Priority boarding line....weird spit behind columns @ the gate, like we were hiding... uncomfortable spot, no chair / bench to sit for elderly passengers."
Pro: "Excellent service from the crew and fantastic freshly brewed coffee"
Contra: "Please tone down the yellow in your planes"
Contra: "We were delayed for a while and no one told us what was going on."
Pro: "Nothing! Cheap price does not equal cheap price......"
Contra: "Advertised Price is a facade.... Too many add-on prices once you get to the airport. no thanks.. never again. I will tell a freind! They are super expensive! I think they charged me for my oxygen in the airport and on board! ...RIP OFF AIRLINE!"
Pro: "Do not take advantage of the needs of your costumers. Insted of help them,you try charge, up last coin when they will travel with you."
Pro: "It was a steady flight"
Contra: "4 hour delay"
Contra: "Me and my colleague were obligated to pay a 45,00 euro fee per person for not doing the check in online. This was our first and last time flying with Ryanair. I was in vacation for the last week before the flight and did not have any internet/mobile access (no internet and no mobiles for vacation). At the check in the operator told us to pay a 45,00 euro fee for not doing the check in online. I appologize but no more Ryanair for me and all of family, friends and acquaintances."
Pro: "Not organized boarding; not comfortable seats; ridiculous prices for food that isn't even good! No entertainment at all. I sugest better prices of food and better quality as well; more confortable seats and some sort of entertainment!"
Contra: "Nothing was good to mention about it!"
Pro: "brand new aircraft... good service..."
Contra: "absolutely nothing was wrong"