Pro: "Yes, the seat was good. The crew was good. The food was average."
Contra: "Diversity (for the food) and free alcohol (1-2 drinks are reasonable for 11 hours flight)"
Pro: "They had a movie screen with movies available. Even though the trip was short, it was nice to have that option."
Contra: "My wifi was not working for the entire trip!"
Pro: "The crew did the best they could"
Contra: "Flight was super delayed with no explanation"
Pro: "The crew was kind"
Contra: "Seat space is too cramped"
Contra: "I didn't like the food at all, and couldn't complete it."
Pro: "lots of leg room and entertainment program has lots more choices to choose."
Pro: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Pro: "Flight was great. Check in not so."
Contra: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Contra: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Contra: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pro: ". The food to buy on board was very inexpensive, which was great! The entertainment was very good, and the flight attendants were good too"
Contra: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
Pro: "LITERALLY NOTHING Trashiest airline in the world"
Contra: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Pro: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Contra: "Nothing... Can't exactly shorten the distance."
Contra: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Contra: "It was hard to sleep I wish the chairs were more comfortable"
Contra: "Not much knee room"
Contra: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Contra: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Pro: "Nice crew and service, I ate all the food :) lots of new movies !"
Contra: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Pro: "Good meals and services with beverages"
Pro: "Excellent service in business class: attentive, cordial, not intrusive."
Contra: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Pro: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Contra: "Not enough bathrooms on this plane, constant line for bathroom."
Pro: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Contra: "Everything was great - more selection on the movies/tv would be a plus"
Pro: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Contra: "I didn't like the amount and selection of food."
Pro: "We had a very kind crew! We traveled with an infant and while boarding was a mess, the crew on board was kind and helpful and did all they could to make it a good experience."
Contra: "Air Canada Rouge operated our flight rather than Lufthansa or other similar airline. This meant that there were no tvs on board, which means the nearly 9 hour flight got very long. Boarding and check-in were also disorganized and many people from lower zones boarded before zone 1 and those with children, m among we had to stand on the ramp for a very long time holding our baby."
Pro: "Able to board in advance of pilots arriving."
Contra: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Pro: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Contra: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Contra: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."
Pro: "There was a hour delay but once on board the crew and flight was excellent."
Pro: "Direct flight without having to stop in Toronto."
Contra: "Seats are too close on Rouge. Not enough leg room like regular Air Canada flight."
Pro: "Really good experience Was very happy with the service and the stuff Would definitely do my next flight with air Canada Keep up the good work guys."
Contra: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Contra: "Quality of food vs price"
Pro: "The crew was especially friendly and helpful."
Pro: "I had an exit row seat so the extra room was much appreciated."
Contra: "Aircanada's method of multi zone boarding is a mess. Everyone queues up and blocks whatever zones actually can get on. The seat next to the exit door was freezing. The food was horrible. I understand airplane food is bad but this is some of the worst I have had. Our flight our was fine. There was no inflight entertainment for an 8+ hour flight - you had to rent iPads which is crazy these days. We were late to takeoff due to airport traffic which isn't the airlines fault but then because the customs baggage scanning system went down at Montreal my husband missed his connection - was eventually put on my flight after two trips to ticketing and three calls to aircanada but his bag never arrived in Chicago. We are still waiting for it."
Contra: "delay after delay after delay. And the boarding location is shameful."
Pro: "The price was decent."
Contra: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Contra: "Did not make this flight."
Pro: "Boarding was on time. Comfortable sheet."
Contra: "Food was horrible, and table was dirty and looked like it wasn't cleaned. Poor music and movie selection."
Pro: "Econamy class allows 2 piece of bag."
Contra: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Contra: "Nothing was free. Cmon we are traveling on a long leg from Paris to Sfo and this was only one part of the trip but food costs money, earphones cost money. Give me a break!!"
Pro: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Contra: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Contra: "Everything from customer service to flight."
Pro: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Contra: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Contra: "In a 4-5hour flight it would be nice to at least get a complimentary snack on the plane along with the beverage."
Pro: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Contra: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"