Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
Pro: "Very professional !"
Contra: "The first coffee given at the beginning of the journey,was very good,(which is in general unusual during the flights), but the one given at the end of the trip was bad."
Pro: "The service and food are always fantastic. The staff really goes out of their way to make you feel welcomed and comfortable. The ticket price was fantastic too!"
Pro: "Best food. Best service. 45"
Contra: "Dismal customer service"
Pro: "Check in process, helpful ground crew and airplane"
Contra: "Comfort of seats are horrible for a trip so far, they need more cushion."
Pro: "This was superlative in every way...."
Contra: "I liked everything."
Pro: "We liked the ability to watch movies and television programs to pass the time."
Contra: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."
Pro: "For once, on time departure. Quick boarding. Courteous service."
Contra: "Cabin a little too cold for passengers around me."
Contra: "The seats. You are real greedy."
Pro: "Food was good"
Contra: "Crew was horrible not friendly poor service"
Pro: "Plenty of options for entertainment. Enough room to be comfortable in economy."
Contra: "My suitcase was lost. The crew were less than helpful on flight. Food choices were limited. Boarding process was chaotic and unorganized. Flight left an hour late."
Pro: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Contra: "Flights delayed, crew members from the plane need to speak better english and be more helpful with passengers."
Contra: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Contra: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Contra: "The service was very professional."
Pro: "Great seating & service"
Contra: "Non stop talking people behind me!!!!"
Pro: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Contra: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
Pro: "Food was fine"
Contra: "Plane left late."
Pro: "Excellent cabin crew, food and entertainment"
Contra: "Connection time between arrival time from Tel Aviv to Miami was very short. We had to sprint from the transit security area, through the crowded main terminal, to gate 705 to our sole connecting flight to Miami. A bus or other form of transportation should be provided to gates that are very far away. We were the last ones to board. Private security staff at the gate prior to boarding the bus to take us to the plane confiscated my Bluetooth headphones under the assumption that they fell under TSA's prohibited electronic devices (which they do not). When on board the plane, I noticed another passenger with similar headphones which were not confiscated- selective enforcement."
Pro: "Service and people"
Contra: "Long lines and security pat downs...."
Pro: "Crew was generally clean and professional but not necessarily super alert."
Contra: "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."
Contra: "leaving late"
Pro: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Contra: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Pro: "The food was amazing."
Pro: "Please give food preferences while booking ticket"
Pro: "Cleanliness, wonderful crew,"
Contra: "The TV on my seat was not working"
Pro: "On board entertainment."
Contra: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Pro: "Friendly workers"
Contra: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
Contra: "The plane was half empty yet they say everyone uncomfortable towards the front."
Pro: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."
Pro: "The food and the boarding was fast."
Contra: "Everything was great."
Pro: "It was nice to receive a meal on such a short flight."
Pro: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Contra: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Pro: "The desk personnels from the Philippines (flight from Phils to Istanbul) were very accommodating when I requested if the plane was not full that I could be seated on an area where the other seat was not occupied. Very professional with smiling faces."
Contra: "So now, this would be the opposite (big time), this lady personnel on the desk (flight from Istanbul to Miami), when I asked her for the same request, she did not even look on the computer and quickly stated that the plane was full. I travel a lot so I just know that this person was lying and sure enough when everyone boarded, they were empty seats. I should have gotten her name because she was just plane lazy and unprofessional, it showed that she did not like her job. I paid an expensive Turkish plane ticket, so I deserve that courtesy and I would fully understand anyway if there were no seats at all but please don't even take your costumers like a fool."
Pro: "Worst flight ever. Please enforce conduct code."
Contra: "I had to ask a neighboring passenger if her would allow me 20mins of my flight without his rear end in my face. He was a fairly large man and constantly bending over in the isle to chat with his family. His infant was being attended to by his wife who constantly paced around to shake the baby (I'm sure the baby was annoyed as well). The baby finally spat up on the floor and seat. Everyone in the family could not sit still more than 5mins at a time, jumping up, moving around, switching seats, passing items. The men turned the area into a social scene/bar. I was too distracted by all this activity hovering over me to enjoy reading or relaxing. I constantly had rear ends in my face, and I constantly had to dodge and lean in my seat. The aforementioned tall man even had the nerve to fold away my television monitor when I dozed off so that it would not be an obstruction for his activity. By then I'd had enough. The This flight was terrible. Non of the staff requested better conduct or mindfulness of the other passengers. I believe the airline should strongly consider having a separate space for large families, families with babies, or at least have a code of conduct to which passengers should respect for the sake of every paying customer's ability to enjoy such a long flight."
Contra: "YOU destroy the traveler Luggage at this trip and there is some items missing . Thank you"
Pro: "Cabin was clean. Food and drink was OK"
Contra: "No AC while passengers on board waiting for take off. It lasted about half an hour. people were forced to use airline magazines as fans. No TV news or sport to watch Toilet was not clean. My seat can recline easily without pushing the recline bottom. This was a connection flight. Passengers had to go through 4 check points. Too much redundant. At the last check point, 4 gates shared the same check point. We saw a line but no sign for it. So we went to the front to find out what the line was for and went back to join the line for security check. There were people who did the same thing but tried to cut in the line right at the check point, creating chaos."
Pro: "It's the first time we use Turkish Airline and ,the ride was pleasant and comfortable, crew is friendly , meal was tasty ..."
Pro: "Crew and food were great."
Contra: "Seats handles were too low--could never sit fully upright and rest my arms. Not a comfortable flight."
Pro: "awesome services and food"
Contra: "food services time"
KLM flight sucks! Not very active about telling passengers to put in their mask over the nose. 🙄
All 8f rhe main dishes in business class had cumin or other sharp spices which I can not tolerate
No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Pro: "The crew was helpful."
Contra: "The comfort of the seat could be better."
Contra: "Everything was good"
Pro: "Crew was great, check in was fast. Overall great experience."
Pro: "Seat was comfortable, boarding was good"
Contra: "WiFi didn’t work, my tv didn’t work either"
Contra: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Contra: "The food on the plain or snacks were to poor and not that tasty."
Contra: "The Entertainment display didn't work."
Pro: "Very nice crew, precisely respects the flight schedule"
Pro: "Overall the flight was very comfortable."
Contra: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pro: "Comfort and service was great."
Contra: "The severe delays was frustrating and not getting enough information about it."
Pro: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Pro: "Crew was awesome. Very respectful and helpful"
Contra: "Food options"
Contra: "Explain why there’s over a 2 hour delay"
Contra: "Faster lines at check-in. More courteous security personnel"
Pro: "Crew was very attentive and friendly"
Contra: "Boarding could be better."
Contra: "Flight was 20 minutes delayed"
Pro: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Contra: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pro: "Quickly boarded and took off as well. It was a really smooth flight!"
Pro: "The flight was delay 3:45 and no compensation!!!!"
Contra: "The worst The flight was delay and no compensation!!!! 3:45"
Pro: "How professional everyone was"
Contra: "Everything was good"
Contra: "When my flight with American Airlines cancelled, I felt so panicked because I needed to be in Florida on Saturday night. But thankfully, lady who works for American Airlines solved my problem on the phone in couple of minutes easily. After that, when we were boarding to the aircraft, there was a cabin attendant lady. She came to us and ask me and my mother if we can talk English.I answered her with yes we can, but she demands to talk with my mother. And English is not her native language, but it doesn't prove that she doesn't know it. She tried to ask questions to her like, "where were you today?" so we couldn't really understand the reason for her to ask those questions in the first place. So we couldn't really say anything. While we were talking about my mother's English, the all aircraft was watching us, and trying to figure out what was going on. After all, she made us to sit there and wait her to replace us with other passengers. We waited the whole aircraft to be seated, then she took us to another seat with my mother. I can understand that it is her job but I'm not sure, if it had to be that much discomfort. We got pretty upset about it and it affects our flight quality. Plus, while cabin crew serving beverages, they didn't really ask us anything. We needed to call them for our order. To be honest, I would never flight with Delta. It was a disappointment."
Pro: "Seating was very nice and a free move was a plus"
Contra: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pro: "The service and the seats"
Contra: "We spent more time than scheduled waiting to take off"
Pro: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Contra: "It was a smaller airplane."
Contra: "Some of the flight attendants were rude and not very welcoming at all."
Pro: "Delta made the experience great"
Contra: "Flight was delayed almost two hours"
Pro: "Always a good experience with Delta! They’re the best!"
Contra: "flight ticket very expensive."
Contra: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pro: "Courteous crew"
Contra: "Not enough room. Older plane model. No screens for entertainment."
Pro: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pro: "Plane is great. Comfortable."
Contra: "The staff at the gate at LGA were not too friendly."
Pro: "The staff was was very accommodating to myself and my 19 month old daughter"
Pro: "Clean & new plane, some of the stewards were fine, good pilot"
Contra: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pro: "On time"
Contra: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pro: "On line customer service was very courteous and helpful."
Contra: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Contra: "I had to take different flights due to the delays."
Pro: "Smooth flight. On time. Satellite TV."
Contra: "One boarding agent for the whole plane and he was slow. Started boarding fairly early but didn't finish until 15 minutes after scheduled departure. Very cramped for 5 hour flight. Older model entertainment center. Paying for usual amenities. Crowded gate set up. Grumpy crew."
Contra: "No complaints"
Contra: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
I choose Lufthansa cause it’s a good airline with great quality but this one was soo old and poor. Food was terrible. Blankets and pillows very old, looked like they were like used. The chairs were soo uncomfortable
I liked absolutely nothing about this. The worst airline I have ever dealt with. We missed our flight. As we were boarding the flight (we arrived well in advance) the flight attendant demanded a negative covid test. We were asked for vaccine cards at checkin, never a negative covid test. They asked us to rebook the flight, thus we missed our flight, had to book a hotel, all of our luggage was going straight to Miami so we have no change of clothes. An absolute nightmare. Next, I stood in line for OVER 2 hours to get on the next flight. They gave no apology or explanation as to the 2 hr wait, nor why we weren’t informed of the negative COVID test in advance. They then recommended a covid testing center in the airport that charged 169 euro a person. I refused and found another less expensive yet approved center. I will NEVER use this airline again, I will never recommend it and I will never come back to Germany. The entire Frankfort airport staff was wretched. Awful experience.
Pro: "Uncomfortable seats."
Contra: "Seats, and helping passengers when they have delays"
Contra: "The seat didn’t recline and the entertainment didn’t work"
Contra: "The travel has bien good"
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Contra: "Best company and the 380 is amazing."
Contra: "terrible experience - hidden fees for 1st checked baggage travelocity messed up on their site when the ticket was purchased when in fact the person that travels needs to pay to check in the luggage"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "The crew helped my mom very much with her ansiery and were with her at all times."
Contra: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Very good service.."
Pro: "The same"
Contra: "Nothing to be mentioned everything was good"
Pro: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Contra: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Contra: "crew was not friendly"
Pro: "The flight crew were very friendly and helpful. Excellent service."
Contra: "The entertainment interface us slow and kludgy."
Contra: "It wasn't Lufthansa"
Pro: "excellent service"
Contra: "entertainment selection"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Pro: "Very friendly staff!"
Contra: "Monitor was very slow and at some moments not working at all (even after restart)"
Contra: "The crew was quite unfriendly and rude. Also not very attentive. The crew on the first trip from Miami to Frankfurt in contrast was outstanding. I'm disappointed because this was not up to Lufthansa's standards."
Pro: "There were lots of out of the ordinary (read annoying) behavior. Of other passengers and the cabin crew responded patiently and professionally."
Contra: "Boarding did not proceed by rows as customary so boarding was a bit chaotic with everyone rushing to the gate. The reclining seats aee an issue. Although comfortable for the ones reclining they are uncomfortable and at times painful ( taller people) and makes watching the screen impossible when fully reclined."
Contra: "Entertainment system was very slow."
Pro: "Apart from the turbulence everything was perfect. Flight attendants were very hospitable. Love the aircraft design. Great movie choices for the kids. In addition to that we all reach our destination safely. That's all that matters."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Pro: "I loved being upgraded to premium economy"
Pro: "Attendants were extremely helpful as I needed assistance to, and from Munich to Miami."
Contra: "Too long flight time. I left booking up to someone else so not fault of airline."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Pro: "Very kind professional and accommodating crew"
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "I like that everything is done fairly quickly and efficiently."
Contra: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Pro: "Everything went fine."
Pro: "I am very please, and will use Lufthanza always!"
Contra: "All was great"
Pro: "courteous crew, clean equipment, right temp"
Pro: "Clean, good pilots and quick"
Contra: "Food was bad"
Pro: "Crew was polite but kept on speaking to me in German, I am American and only speak Finnish besides English, it was annoying"
Contra: "Having to wait over 90 minutes to debark the plane, this after weather pattern diverted us so much it added couple of hours to our flight, not fun at all. Also the gluten free food ordered did not show up so I got a yogurt the whole 13 hrs, with celiac it impossible to eat anything else."
Pentru mine totul a funcționat bine… chiar foarte bine
Contra: "Cannot ask for more"
Contra: "Mi s-au pierdut bagajele !"
Pro: "Just in time take of and landing, staff friendliness"
Pro: "One crew member in the OTP-VIE flight that was great in service ."
Contra: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Contra: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Pro: "Perfect timing between flights."
Contra: "A small sandwich would have been nice:)"
Contra: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Pro: "Crew was fantastic and with an exceptional service. Food was really good."
Contra: "Maybe the seats coudl be a little bit wider"
Pro: "thebflight wqs smooth and on time"
Contra: "snack they gave something sweet at 07:00 AM"
Pro: "Flight time was quite good"
Contra: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pro: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Contra: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Pro: "Very nice staff on board and timely departure"
Contra: "Cold during the flight"
Pro: "Decent amount of space between seats"
Pro: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Contra: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Contra: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Pro: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Pro: "Good attention and food"
Pro: "The stewardess is very polite and accommodating n"
Contra: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Pro: "Again as in previous flight very efficient professional and pleasant staff ."
Contra: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Contra: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
Contra: "Checked baggage very expensive."
Contra: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Contra: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pro: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Contra: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Contra: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Pro: "Very orderly fashion onto boarding"
Contra: "My suitcase got destroyed"
Contra: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Pro: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Pro: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Contra: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Pro: "The crew was super nice"
Contra: "Not enough food during the long flight"
Pro: "Boarding was easy, on time"
Contra: "Crew's attitude for any request was snobby and harsh"
Pro: "My flight from Vienna to Warsaw was fine."
Contra: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Contra: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Contra: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Pro: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Contra: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Contra: "Poor service, will not fly again with this airline"
Pro: "Great grew, great flight. Thank you!"
Pro: ".The crew was pleasant"
Contra: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."
Contra: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Pro: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Contra: "Ground crew was a big bottleneck and Austrian security did not help."
Pro: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Pro: "Flight attendance were amazing Smooth flight Comfortable seats"
Contra: "Boarding was very unorganized"
Pro: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Contra: "Can't answer this question because everything was fantastic."
Pro: "Flight was cancelled. Had to wait in the airport with kids."
same as from LUX … professional, nice.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "I liked how generous they were with food and drinks"
Contra: "Free WiFi could have made the flight a lot better"
Contra: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Contra: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Contra: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Pro: "Almost everything, especially the crew."
Contra: "Don’t feel like anything should be better to be honest"
Pro: "Fast boarding"
Contra: "Slow in refuelling, got us delayed for 40-"
Contra: "Crew members in Amsterdam were very rude and disrespectful"
Contra: "Everything was good"
Pro: "The crew was amazing, flight on schedule and good entertainment."
Contra: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pro: "The crew was great. The soecial meal request was hadled well despite oversight."
Contra: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "Crew was friendly"
Contra: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pro: "The crew are amazing! Attentive and friendly."
Contra: "The seats could have been bigger."
Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"
Pro: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pro: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contra: "The earphones could have worked!"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Contra: "Need more leg room!!! Larger meals needed."
Pro: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pro: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Contra: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."
Contra: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Pro: "Good flight, arriving well on time."
Contra: "Flight departed 35 minutes late"
Contra: "We did not get two of baggage at the destination."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Good service onboard, good food. On time."
Pro: "Overall everything was ok."
Contra: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Contra: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pro: "Good efficient flight crew friendly and helpful"
Contra: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Contra: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Pro: "Crew was friendly, and the food was better than the usual KLM fare."
Contra: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pro: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Contra: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pro: "We love the flight all the way"
Pro: "Was able to check in online, very convenient and easy to access site."
Contra: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pro: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pro: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Contra: "Food was not very good Tasteless and rubbery"
Pro: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Pro: "Flight was delayed by over three hours."
Pro: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Contra: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."