Overall experience from checking in to boarding off - everything was painless and comfortable. Nice treatment. Special meals was good. Nothing to complain about. The seats were quite comfortable and had ample leg room. Will fly again with them,
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Super, long line at check-in. Once they opened up the first class window for everybody, things moved somewhat faster. Flight was still delayed by one hour. Flight itself was smooth. Food was good for the first meal and mediocre for the second. JAL flight attendants could speak better English.
All liked. It was very good 😊
Contra: "flight didn't even happen"
Pro: "The crew was amazing"
Pro: "At least it was delayed so we could make it to SFO."
Contra: "The American Airlines flight was delayed so the delayed flight from Honolulu could make it to Los Angeles and not subject AA to additional complaints. We arrived at close to midnight and worried about getting the car out of the parking lot without incurring additional charges of and additional day. The food was not great."
Pro: "Crew took great care of us."
Contra: "No complaints."
Contra: "The Entertainment screen could have been larger."
Contra: "More movie choices. More substantial second meal."
Contra: "Boarding took forever and flight was delayed"
Pro: "The crew was organized and efficient."
Contra: "Entertainment: movie choices were limited."
Contra: "Very good airline except for the fact that the staff at Narita airport."
Pro: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Contra: "The movie selection and meals were not bad, but I've had better on other airlines."
Contra: "Kiosk, bag service, One World Integration"
Pro: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pro: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Pro: "The service"
Contra: "Landing was horrible worse landing I have ever had"
Pro: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Contra: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Pro: "JAL is great!"
Pro: "It was short flight.. I slept good through."
Pro: "Nicest crew I have ever seen!"
Pro: "I love everything from JAL"
Pro: "The crew was friendly, and the view from the window was stunning."
Contra: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pro: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Contra: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pro: "Crew was very pleasant"
Contra: "Food was fair, not great."
Pro: "No major disasters, comfortable seats, on time."
Pro: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Contra: "The flights were everything I expected and more."
Pro: "Very nice airplane with new technology"
Pro: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pro: "They were good at helping with problems being it was my first time on a plane."
Contra: "The food was ok but not very good for as the meals go but they did fill me up with drinks lol"
Pro: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Contra: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pro: "The stewardess of the flight from LA to Osaka was awesome , I don't remember her exactly name , I think she is older then other crew members working that day on economy class . She was very professional , serving customer with the best she can. Always smiles. I feel good whenever I see her walks by, smile and very professional When the meal was serve but they only had one dish to choose instead of two ( I guess that day Chicken Masala dish was high on demand so there are only Japanese dish left) she said we are so sorry with a very sincere gesture , I chose Japanese food because I like Japanese food anyway , she politely thanks me for my choice and later bring a bag of small mix snack for me and said thank you for being flexible . Later on, when we getting off the airplane she even helped me to stroll my carry on out to the airplane because I was carry too many stuffs with me and my daughter being so tired of the long flight so I have to comforted my daughter . The stewardess saw that and helping me a hand . I wish every airlines has someone like this crew member . Thank you so much for the awesome service on Japan Airlines."
Pro: "Simply excellent !!!"
Pro: "Awesome experience, nothing like any other. Will fly again."
Pro: "Friendly and respectful staff, great meals, tasty!"
Pro: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Contra: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pro: "The crew member was excellent and his charisma really made up for any shortcomings this little "puddle jumper" had. He even helped my companion out with some advice for relieving his ear pressure."
Pro: "The hospitality of the crew"
Pro: "The crew and service."
Contra: "No entertainment. No snack either."
Pro: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Contra: "Selection of video entertainment could be increased and improved."
Pro: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pro: "Comfortable plane, good service"
A long haul flight needs roomy and comfortable seats.
They can improve the food, specially dessert.
The flight doesn’t have usb ports to charge or no wifi. Looks really old aircraft. Didn’t feel safe
Comfortable flight and before time arrival was excellent overall
The worst people to deal with in gatar airport after I miss my flight they plam me and 5 people with me after the air plain delayed us from making to the next flight to the people off gater the forner the one you hiar to run the airport they do more damage don’t fly with gatar airlines
Personalul foarte amabil si prietenos însă foarte frig in cabine in special pentru un zbor de noapte. Venind dintr-o tara unde minima este de 24 de grade sa stai timp de 5 ore la o temperatura de maxim 16-17 grade si in curent nu a fost prea plăcut.
They did not let my uncle fly at all
Pro: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Contra: "The food could have been better! I didn't like it at all!!"
Pro: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Contra: "Too hot in the plane - was far too hot. too late the drink...after I eaten."
Contra: "Flight was cancelled and rebooking dealt with poorly"
Pro: "Seat more comfortable ."
Contra: "there is need to improve food & entertainment section."
Contra: "More refreshments"
Contra: "The luggage’s handler was probably throwing all the luggages around which cause my items to be broken. I have informed the counter staff of my fragile item yet I was shocked when I saw what has happened. I would appreciate if some compensation will be given."
Pro: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Pro: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pro: "Crew was friendly."
Pro: "seat was great"
Contra: "flight attendant should be nicer"
Pro: "Excellent Service and most friendly staff"
Contra: "Nothing was bad. But the food taste can be better"
Pro: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Contra: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."
Pro: "Excellent crew and food."
Contra: "No WiFi."
Pro: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Contra: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Contra: "Again had to wait for the flight for 8 hrs due to change in flight time with no explanation"
Pro: "All the services plus the entire team"
Pro: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Contra: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pro: "I took advantage of the upgrade offer, and it was well worth it."
Contra: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Pro: "It was booked for my elderly parents and they were very pleased by the service they received."
Contra: "I did not like the fact that on now 3 flights I have lost miles, as on every flight I have tried to sign on as a member or frequent flyer and on all flights, there were no entry forms. This is also after my attempt to complete one on line, which I have had no response to."
Pro: "Polite staff keen to help"
Pro: "Crew was nice. Food was excellent."
Pro: "view above"
Contra: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Contra: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."
Pro: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Pro: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Contra: "The seat didn't have any inflight entertainment"
Contra: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pro: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Contra: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Pro: "Cabin crew courtesy."
Contra: "Seriously, the service of Qatar Airways was horrendous in Uganda. Ridiculous. Could NOT give a worse review. Would 100% NOY recommend this airline. EVER."
Pro: "Punctuality, Crew assistance"
Contra: "Refreshments are very basic and dry"
Contra: "The staff was very supportive"
Pro: "I loved the kind and friendly staff of Qatar airline. They were very organized and helpful. We missed our flight due to delays but they took great car of us and guided us through the process."
Contra: "They seats were too close. The person in front had his seat back and was practically in my lap. Annoying."
Pro: "Service of the inflight crew and food quality."
Contra: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Pro: "The entire experience from booking, to checking-in, to the actual experience on board the flight were so smooth, I thought it was too good to be true. Turbulence usually makes me nervous, but I barely felt it on this flight. Finally and most importantly, on such a long-haul flight, the entertainment options were amazing,"
Contra: "The food and the Duty Free shopping selection could improve a little bit."
Contra: "Selection of English movies could be better. Movies were very old choose from."