Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
Pro: "The crew was amazing."
Contra: "Free first class upgrades!"
Pro: "Yes, crews and comfort were amazing."
Contra: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Contra: "Info system is not that easy to navigate So hard to find a movie"
Pro: "average, plan is pretty old"
Contra: "TV is terrible. Not a touch screen ."
Pro: "Was ok"
Contra: "Water bottle to all the passengers."
Pro: "Almost everything"
Contra: "The food choice"
Contra: "Seats not comfortable Service was not good"
Contra: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Pro: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pro: "Footrest would be good for a long haul flight."
Contra: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Pro: "Everything was very good"
Pro: "Generally the standard was good as I've come to expect from Emirates"
Contra: "There was little communication about boarding at Lusaka. By contrast to larger airports it is not at all clear where to go once you are in the departures area - fine if you are familiar with the airport, but confusing if not. I discovered I should make my way through secondary security into the departure gate area via a small unsigned door. There followed a good deal of confusion among the passengers as to where we should be waiting, and whether the flight was on time or not. Another area which could be improved, but not by the airline, is the listing of departure gates for connecting flights in Dubai. There are so many flights cycling on limited screen space, so you have only a few seconds to locate your flight, from around 90 or so, before having to wait for the cycle to repeat."
Pro: "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
Contra: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
Pro: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Contra: "all good."
Pro: "The aircraft (a 777) and the on-board amenities and service."
Contra: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Pro: "The seats are relatively good on the newer A380s. The film selection was good."
Contra: "The meal was poor."
Contra: "Didn't leave the UK, volcano"
Pro: "The ICE entertainment program & the food"
Contra: "my TV screen didn't work"
Pro: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Pro: "Typical standard up to expectations Emirates flight overall."
Contra: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Pro: "Good service and on time departure and arrival."
Contra: "No seating accommodations for disable passengers. I am hemiplegic and had a middle seat that made it impossible to get out of the seat for bathroom break."
Pro: "Great as expected"
Contra: "Crew behavior was not up to the standard, need yo work on it"
Pro: "Professional and courteous behaviour"
Pro: "Flawless flight, great service, comfortable seats."
Pro: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Contra: "Emirates flight took me and my mom to Milan(Italy) on issued Dubai Boarding pass."
Pro: "It was ok, average."
Contra: "The reclining function of my seat was broken, smaller seats and too high air conditioning."
Pro: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Contra: "Boarding at JFK in New York could've been more organized. People were crowding near the gate and a line was formed much before the authorities actually allowed people to board. It was a long wait. And I wasn't able to hear my zone being called. Captain's announcements in the flights were also either not loud enough or not intelligible."
Contra: "Iwas unable to select vegetarian meal on webjet online service"
Pro: "Crew very good"
Contra: "Too cold. Food not very good"
Pro: "Good welcome and feeling comfort and safe and good lunch"
Contra: "Crammed, staff poor"
Pro: "I like the confirt and the on time flight."
Contra: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
Pro: "They treat outbound from India as cargo. I had to request for a blanket three times."
Pro: "The great content in the entertainment system and the wifi. Bed was comfortable and the service was fantastic. I also really enjoyed the bar in the upper deck. The A380 is a wonderful machine!"
Pro: "The service was excellent good legroom for flying economy."
Pro: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Contra: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Pro: "Nice flight. Nice staff. Nice food. Nice environment. Thanks to Emirates."
Contra: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
Contra: "Long walk from flight to the immigration Tooo tooo long"
Pro: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Contra: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Pro: "Relaxing on time flight.."
Contra: "Food was bad... Before it used to be really good..."
Better entertainment options and faster boarding.
One of my bags didnt arrived. It was a priority bag. And the flight was a really bad experience. There were two kids (2-3 years old) from two families in business class that cried during literally 10 hours! Was a really long flight
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Pro: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Contra: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Pro: "Great crew & good complimentary food"
Contra: "More seat pitch"
Contra: "Screens need update, mis functions on equipment"
Pro: "Crew was amazing. Good movie selection. Pretty comfortable."
Contra: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Contra: "Haven’t got there yet!!"
Pro: "The space of the seat is wide. Nice chocolate."
Contra: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Contra: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Pro: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Contra: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Pro: "On time, nice crew"
Pro: "Lots of room because plane was half full"
Contra: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Contra: "Entertainment system was not working"
Pro: "Good on board service"
Contra: "Again delayed"
Pro: "I was flying business class so staff, food, etc was excellent"
Contra: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Pro: "crew great smooth flight"
Contra: "no problem and happy crew."
Pro: "The food was the best I’ve ever had in a plane"
Contra: "Sound quality for the films was awful"
Pro: "Also poor this airline is overpriced"
Contra: "Long disorganized boarding process Old airplane"
Pro: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Contra: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Pro: "Excellent crew, shiny disposition"
Contra: "Entertainment: not many new movies worth watching. Not enough TV programs offered."
Pro: "Nice staff, very friendly"
Contra: "Paying for WiFi, could use more comfortable seating"
Pro: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Contra: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."
Pro: "Relaxing and graceful service Pleasant flight attendants the crew greeting you as you embark as well as when DS in barking restrooms clean floors clean The flight was very enjoyable this was my second time flying with Swiss air and it was just as enjoyable cannot put in any complaints I give you five stars No complaints it was excellently although it was a short flight from Budapest to Zürich but it was good and the flight from Zürich to JFK New York was excellent my first name is Ibolya"
Contra: "No complaints it was excellent"
Pro: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Pro: "The fights themselves were nice, the crew was pleasant and the dinner itself was a very nice surprise"
Contra: "Wow what a cramped space- the minute the person leaned their seat back I had no room and I'm a fairly small pElson. The seat in front of me was almost literally in my lap I couldn't open my tray on their seat back unless they sat up to eat"
Contra: "My seat did not recline and my tv did not work"
Pro: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Pro: "Tried hard but cannot recollect one thing that was better than average."
Contra: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Contra: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Pro: "GREAT SERVICE, GREAT PEOPLE!"
Pro: "The flight had a delay but managed to (partially) make up for it."
Contra: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Contra: "Over 1h delay Horrible sandwich Very rude staff"
Pro: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Contra: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Pro: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Contra: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Pro: "zurich a great airport."
Contra: "cheese roll"
Pro: "the captain was great"
Contra: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Contra: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Pro: "Friendly crew and very professoinal"
Contra: "Old plane"
Pro: "The flight itself was good, smooth."
Contra: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."
Pro: "Too short to rate but good overall"
Pro: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Pro: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Pro: "I liked nearly the entire experience. The food was first rate. The crew was friendly & helpful. The seats were so comfortable and the entertainment was plentiful."
Contra: "The boarding process and distance required for transfer was daunting and complicated. Many of us feared we would miss our connection. The lines were excruciatingly long and caused delays that were unnecessary."
Contra: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Pro: "The flight went very smoothly. This was my first international flight and it was a very successful flight. I enjoyed the meals and the flight attendants were very polite."
Contra: "I did not like that the very impolite lady sitting directly in front of me reclined her seat as far as it could recline. As my seat was unable to recline this provided little to no leg room. She refused to compromise. Luckily, I was sitting next to a couple nice gentlemen who switched seats with me."
Contra: "meal choice run out very soon and I could not get what I wanted to get"
Pro: "Stewards were great. The food was good and generous."
Contra: "Seat rows were too close together and seats were uncomfortable for the 11 hour flight."
Contra: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Contra: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Pro: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Contra: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Pro: "The crew is attentive and friendly The seats are flat-lay"
Contra: "The food is mediocre at best Seats are narrow"
Pro: "Loved it!"
Contra: "Liked it all"
Pro: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Contra: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Pro: "Comfortable seats and great movie selection. They also had books and games for kids."
Contra: "The food was good but could have been better."
Pro: "easy boarding, great flight attendants"
Pro: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Contra: "No negatives."
Pro: "Flight on time, good service, helpful staff"
Pro: "Crew very nice and carefull"
Contra: "My luggage was destroied ;-("
Pro: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Contra: "All good."
Contra: "I was waiting over 1 hr for my suitcase...."
Pro: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Contra: "Customer service"
Pro: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Contra: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Pro: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Pro: "Comfortable seats with plenty of room. Enjoyable crew during the flight."
Contra: "I did not have any complaints about this specific flight."
Pro: "Excellent service from staff on the flight"
Contra: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Pro: "I travel in so many airline but lufthasen is very good airline i want to travel again"
Pro: "Very good service.."
Contra: "A flight attendant from Bucharest to Frankfurt kept bumping her behind in my shoulder. Before this she was not helpful when I asked her where to put my bag. She shoukd not work with people if she does not like them. Otherwise, everything was great: food, space, movies."
Pro: "Not a good experience overall."
Contra: "Our luggage did not arrive in Naples with us. We heard nothing from Lufthansa despite making numerous attempts to email and call the airline. Our hotel tried to call as well to see if someone could at least tell us if and when our luggage might arrive.We had to go out and buy clothes and personal items. It was a terrible way to start a holiday."
Contra: "crew was not friendly"
Contra: "It wasn't Lufthansa"
Pro: "I have been spoiled with the large planes, so the small ones to me are cramped, but thats with all carriers not just Lufthansa. I generally prefer to fly Lufthansa when heading to Europe."
Contra: "Flight got canceled and never got new flight! Also never got money back!"
Contra: "It took over an hour to drop off a bag prior to boarding. I had already checked in online. There were long lines in Bucharest and simply not enough staff working the Lufthansa desks."
Contra: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Pro: "Movie selection, wine and food"
Contra: "Crying babies - outside of the crew control"
Pro: "Efficient boarding. On time departure."
Contra: "The food could be better. The ravioli option very oily ."
Pro: "Plane was clean and service was great."
Contra: "huge plane, no space. painful."
Contra: "Too many controls during boarding"
Pro: "Taking off was good"
Contra: "Landing was a little bit stressful. But still ok."
Pro: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Contra: "Delay time should be posted accordingly at the gate."
Contra: "This Air Canada flight was operated by Lufthansa and was cancelled due to the strike. So, this means that I am still in Germany which is not the worst place in the world to be stuck, especially because my parents live here. So a few day longer are not a problem for me, but if it takes a week, it is not good because I am supposed to be at work and I am using up vacation I had planned to spent with my family."
Contra: "My flight was cancelled due to the pilots' strike. I only learned about this when I attempted online check in. Lufthansa never attempted to notify me. Then when I called in to the Romania Service Center to rebook, the phones went down in the middle of the call. That is understandable given the extreme volume of calls they were handling. What is unacceptable, is that they made no attempt to contact me once the phones were up. I ended up calling the U.S. service center at 1am local time to rebook...only 3 hours before I needed to leave for the airport. It took an hour - which I paid for at direct dial international rates - to find a flight. I'm very grateful for the U.S. service rep who was kind and helpful. She was the one bright spot in this poorly handled situation."
Contra: "No boarding lines. Boarded late. I was not given enough time from my arriving flight. I had to spring the length of the airport and up and down stairs as the elevators had long lines. Maybe it was good it boarded late or I wouldn't have made it."
Contra: "Ticket written on Air Canada but Lufthansa was carrier. Not possible to check-in on line leaving very few choices for seating. Tried to check-in on Sunday for Monday flight -- system errors resulted and phone number provided by system only works M-Sat. My initial leg was on Iberia and they could not check me in for entire flight. Major scramble in Frankfort to resolve issues. Never again!"
Pro: "The crew was especially cheerful and helpful. The food was surprisingly good for airline food. I have always had a good experience on Lufthansa and this trip was no exception."
Contra: "Some of the movie choices were a little dated."
Pro: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Contra: "Very dry sandwiches."
Pro: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Contra: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pro: "Organized boarding, service, left on time"
Contra: "No gluten-free food when they served the food. They said that they didn't serve gluten-free food on short flights, but this was two and a half hours. Also, I had asked for a gluten-free meal when I booked my flight. Not good in today's world, when quite a few people have to eat gluten-free. (I am a medical doctor.)"
Pro: "Excellent service, great airplane, and a high level of professionalism on the part of all Lufthansa crew members. I felt pampered."
Contra: "I was in the next to last row in economy class. The person ahead of me put his seat back as far as it would go. that is his right. Behind me were two friends traveling with me. I doubt if their seats reclined (the last row) so I did not attempt to recline my seat. As a result I was a true "sardine". There was so little space between my face and the seat back ahead of me I could not look at the video screen, which was positioned at an angle when the seat was back. I just closed my eyes and let it pass. Economy plus next time? I have long legs."
Pro: "Everything went fine."
Have people at the Westjet counter
They canceled our flights but the flight went on anyway.
Pro: "The plane condition."
Contra: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Contra: "Friendlier crews"
Pro: "Impressive service... amazing crew, very friendly and professional"
Pro: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Pro: "Loved the smooth ride."
Contra: "Bathroom was pretty nasty"
Contra: "Boarding was crazy. Could not everyone in the gate area."
Pro: "Pleasant crew. Appropriate and efficiently served snack."
Contra: "Boarding and disembarkation were slow."
Contra: "I congratulate the KLM crew!"
Pro: "The crew and the timing were ok"
Contra: "The seats were uncomfortable"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "The staff was super nice, the services good. Clear lines about baggage allowance."
Contra: "The flight was delayed and due to this I missed my car connection. I had to prolong my trip by 4 hours, untill I found another connection. I know this was not a klm issue, but rather airport related, but the inconvenience was still. Thus, my lower satisfaction grade"
Pro: "No delay and nice staff"
Contra: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pro: "Food, entertainment and crew was exceptionally friendly."
Contra: "Seats not great for such a long flight."
Pro: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pro: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Contra: "If I knew how to recline my seat earlier. I did try several times"
Pro: "It was all fine"
Contra: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Pro: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Contra: "The earphones could have worked!"
Contra: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pro: "Crew was nice and efficient"
Contra: "Economy seats don’t recline enough."
Contra: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Contra: "No reading light in my seat..."
Pro: "Entertainment options."
Contra: "Service was poor, seat did not recline, and the food was terrible."
Pro: "Crew was in a festive mood, the meal was unexpectedly delicious"
Contra: "Seats ok, but could be more comfy"
Pro: "Boarding agent extra effort to improve my seating!"
Contra: "Food amount less than expected."
Contra: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Pro: "Nice flight ...was comfortable travel ...good food.Thanks"
Contra: "No such things"
Pro: "I slept pretty much the whole time"
Contra: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Pro: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Contra: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pro: "Friendly attendants. Decent food, and frequent snacks and beverages."
Contra: "No charging ports for electronic devices."
Pro: "Premium economy service was good."
Contra: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Pro: "Good flights. Good prices."
Pro: "Very friendly service!"
Pro: "Flight crew; legroom even in cheap seats."
Contra: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pro: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pro: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Contra: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Pro: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Contra: "The amount of extras you have to click no to while checking in online."
Pro: "In flight food was enjoyable"
Pro: "Excellent experience with the cabin crew."
Contra: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Contra: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pro: "great choice of entertainment content, friendly crew"
Pro: "The cabin crew were fantastic and funny"
Contra: "Tiny seats"
Pro: "We really liked the KLM people, from the check in crew to the flight attendants."
Pro: "A nice short flight"
Contra: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
This was the worse leg of the flight. It delayed for over an hour due to mechanical issues and lack of ground crew to push the plane for take off. Never thought of this from a giant company such as AA. Definitely a bad experience!😕
Pro: "A very new Eagle plane. AA staff was good about updating us re: departure delays. Waited to inform us of gate valet plans until the last minute."
Contra: "BTV Airport is very small so prepare to be in crowded waiting areas."
Pro: "Crew was excellent"
Contra: "There was no WiFi"
Pro: "Good price and new clean aircraft."
Contra: "Reclining seats."
Contra: "Full flight, but exceeded expectations"
Pro: "The crew did an excellent, professional job."
Contra: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
Pro: "Horrible staff at LAX boarding gate. Been treated horribly by incompetent and rude AA staff."
Contra: "Hire only friendly people for this type of job. Hire people knows basic math. Train their well on how to communicate with people."
Contra: "They had 3 hrs delay. I have missed my connecting flights. They rebooked me to London but I had to stay in London overnight, they promised me hotel voucher but once in London the promise wasn't kept. She told me due to weather conditions causing the delay there is nothing they can do. I can pay for hotel and dispute it later. On top of that hey have lost my luggage. It was a nightmare. I will never fly American Airlines again!"
Pro: "Entertainment is great."
Contra: "Late and long flight, so bring your own food. Nothing to purchase"
Pro: "Arrived early with great service which is most important when flying."
Contra: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Contra: "No window at the window seat"
Contra: "Didn’t make the flight because of previous flight was delayed"
Pro: "Helpful attendants. Surprisingly roomy seats."
Contra: "Nothing. Short flight."
Pro: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Contra: "The seats and entertainment could have been better"
Pro: "Very attentive crew"
Contra: "Boarding gates"
Contra: "It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here"
Pro: "Crew was polite and tried their best to be helpful"
Contra: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Contra: "Es on flight 5799 which was delayed over four hours and finally cancelled. Delay without explanation but did not appear to be weather related. Cancelled because no crew available. Put on another flight that was to leave st 10:45, but delayed due to weight restrictions without luggage."
Pro: "Multiple delays. Ended up taking off after my initial anticipated arrival time. No snacks or food available on the flight either just made for a very poor experience."
Pro: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Pro: "Super-friendly, easy-to-understand crew"
Contra: "Too short of a flight for WiFi or snacks"
Pro: "Legroom, flight crew"
Contra: "Management of flight delays, especially the lack of announcements - confusion was rife"
Contra: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Pro: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Pro: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Contra: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pro: "Flight operations such as boarding and flight timing was good"
Contra: "The American airline flight attendants were not customer focused and did not care one bit about service quality Not courteous Unfriendly and did not care about service at all"
Pro: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Contra: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Contra: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Contra: "Seats smaller than before."
Pro: "Friendly staff"
Contra: "Food was terrible and the seats tight"
Contra: "Plane had not been cleaned"
Pro: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Pro: "Quiet clean bathroom good layover time"
Pro: "I haven't flown AA in a while, I was impressed with the entertainment and food!!! They had a variety of movies. Also, the food was simply but delicious! Cheese and fruit!"
Pro: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Contra: "The seats are so uncomfortable"
Pro: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Contra: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Contra: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Contra: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pro: "No ac, left late. Can't pull in bc our gate is occupied. I never have complaints, but I'm hot and my back hurts."
Contra: "Prior flight had a problem Apparently. It affected our flight. Hot and tired. I want off.....still sitting here..."
Contra: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."
Contra: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pro: "Fast flight"
Contra: "Pain in the neck to make sure seats are next to others in same booking!!!"
Contra: "Luggage did not arrive with us"
Pro: "Flight was oversold so they upgraded us to first class at no charge"
Pro: "Crew was great"
Contra: "For price paid, service and treatment not comensurate expense. Boarding system seems arbitrary to seat booked. Had window seat but middle and aisle seat boarded first...doesn't make sense."
Pro: "La puntualidad de los vuelos."
Contra: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."
Contra: "Loved the idea of a screen on the back of the seats, but the system did not boot up and the flight attendant announced that they were not trained on it and had "no idea" how to fix it. This made me wonder if there was anything of importance that they may also not be trained to do"